Jump to content

Archived

This topic is now archived and is closed to further replies.

Serial.com

Eset Business for Linux installs, but does not open in Deepin 15.9.1

Recommended Posts

Hello Eset Team

Eset Business for Linux version 4.0.90 installs, but does not open in Deepin 15.9.1

Does anyone know how to make the app open, work, and update?

See the images below:

I thank you for your attention

Serial.com

Captura de Tela_20190225123829.png

Captura de Tela_20190225130628.png

Captura de Tela_20190225124944.png

Share this post


Link to post
Share on other sites

Please install libappindicator1 and restart the system, icon should show in tray.

Share this post


Link to post
Share on other sites

Hi, Eset Staff e Equipe Eset

In November 2018 the same thing happened and I did not get a response, as can be seen in this link below:

Its indication had no effect whatsoever, where I found a solution on third party pages so that Eset for Linux 4.0.90 could work on Deepin 15.9.1, as it can be seen and searched in the link below. The tip is that eventually the Eset laboratory can make the possible correction in the downloadable application that still remains uncorrected.

https://bbs.deepin.org/forum.php?mod=viewthread&tid=144099&highlight=Eset

 

Sincerely

 

Serial.com

Share this post


Link to post
Share on other sites

For other issues than the one with opening gui reported in this topic, please raise a support ticket for your local customer care so that it's properly processed and tracked. This forum is not intended to be a substitute to customer care; it's rather a place when moderators and users can share their knowledge.

Share this post


Link to post
Share on other sites

Hi Marcos

Having a forum just as a showcase of a product is just perfumery.

Certainly the problem has already been reported to Eset support as I always do.

What we look for in forum is exactly this, to share knowledge with each other in the mutual aid in possible solutions of problems that often we do not find in the Support Eset by the poor attendance and even in the Eset Forum. How hard it is to see you treat your customers, users and fans of Eset products as a mere ticket.

Sincerely,

********************

Hi Marcos

Ter um fórum apenas como Vitrine de um produto é apenas perfumaria.

Com certeza o problema já foi reportado ao suporte Eset como sempre o faço.

O que buscamos em fórum é exatamente isso, compartilhar conhecimento uns com os outros na ajuda mutua em possíveis soluções de problemas que muitas vezes não encontramos no Suporte Eset pelo mal atendimento e inclusive no Fórum Eset. Como é duro ver vocês tratarem seus clientes, usuários e admiradores dos produtos Eset como mero ticket.

Cordialmente,

Serial.com

 

 

Share this post


Link to post
Share on other sites

Did you report the issue to ESET's customer care in Brazil? What's the ID of the ticket so that we can check its status with your local distributor?

Share this post


Link to post
Share on other sites

Hello Marcos

I hope these serve:

##RE-532974## , Ticket ##RE-533029## , Ticket ##RE-533029## , Ticket ##RE-533234##] , #3987] 

If you need to send all the emails with a copy for you too

Thanks

Serial.com

 

Share this post


Link to post
Share on other sites

Hello guys

Here you can find out how to make it work. Deepin Linux does not met requirements, but anyway by installing all needed libraries you can make it work easily.

You can find terminal commands in attached screenshots.

Step 1- First step is to install GlibC

apt-get install libc6:i386

deepin-01.jpg

Step 2 - Install libappindicator1 to show tray icon after installation

apt-get install libappindicator1

deepin-02.jpg

Step 3 - Prepare installer download it from ESET webpage, don't forget to choose 64bit installer and grant execute rights

deepin-03.jpg

Step 4 - System does not met requirements and you need to install libgtk libraries

apt-get install libgtk2.0-0:i386

deepin-05.jpg

Step 5 - But not all libraries are not installed because of distribution issues therefore you need to run it again and use command

apt-get install libgtk2.0-0:i386 --fix-missing

deepin-06.jpg

Step 6 - So lets go deeper thats why we use Deepin Linux :)

Murine libraries for GTK are missing too

apt-get install gtk2-engines-murine:i386

deepin-07.jpg

Step 7 – Some more engines to install pixbuf

apt-get install gtk2-engines-pixbuf:i386

 

deepin-08.jpg

Step 8 – We need to install also gnome themes standard

apt-get install gnome-themes-standard

deepin-09.jpg

Step 9 – And also some extras are needed for gnome themes and therefore we will install gnome-themes-extra, this all are missing

apt-get install gnome-themes-extra gnome-themes-extra:i386

deepin-10.jpg

Step 10 – We will add architecture i386 for dpkg

Check architecture

dpkg –print-architecture

Add architecture i386

dpkg –add-architecture i386

check If architecture was added

dpkg –print-foreign-architectures

deepin-11.jpg

Step 11 – And now we have optimized environment and we can install ESET NOD32 Antivirus for Linux Desktop

deepin-12.jpg

deepin-13.jpg

deepin-14.jpg

So, Linux is user friendly but it chooses its friends selectively :)

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...