Serial.com 2 Posted February 25, 2019 Share Posted February 25, 2019 (edited) Hello Eset Team Eset Business for Linux version 4.0.90 installs, but does not open in Deepin 15.9.1 Does anyone know how to make the app open, work, and update? See the images below: I thank you for your attention Serial.com Edited February 25, 2019 by Serial.com Link to comment Share on other sites More sharing options...
Serial.com 2 Posted February 28, 2019 Author Share Posted February 28, 2019 UP Link to comment Share on other sites More sharing options...
ESET Staff J.J. 26 Posted February 28, 2019 ESET Staff Share Posted February 28, 2019 (edited) Please install libappindicator1 and restart the system, icon should show in tray. Edited February 28, 2019 by J.J. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Serial.com 2 Posted February 28, 2019 Author Share Posted February 28, 2019 Hi, Eset Staff e Equipe Eset In November 2018 the same thing happened and I did not get a response, as can be seen in this link below: Its indication had no effect whatsoever, where I found a solution on third party pages so that Eset for Linux 4.0.90 could work on Deepin 15.9.1, as it can be seen and searched in the link below. The tip is that eventually the Eset laboratory can make the possible correction in the downloadable application that still remains uncorrected. https://bbs.deepin.org/forum.php?mod=viewthread&tid=144099&highlight=Eset Sincerely Serial.com Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 28, 2019 Administrators Share Posted February 28, 2019 For other issues than the one with opening gui reported in this topic, please raise a support ticket for your local customer care so that it's properly processed and tracked. This forum is not intended to be a substitute to customer care; it's rather a place when moderators and users can share their knowledge. Link to comment Share on other sites More sharing options...
Serial.com 2 Posted February 28, 2019 Author Share Posted February 28, 2019 (edited) Hi Marcos Having a forum just as a showcase of a product is just perfumery. Certainly the problem has already been reported to Eset support as I always do. What we look for in forum is exactly this, to share knowledge with each other in the mutual aid in possible solutions of problems that often we do not find in the Support Eset by the poor attendance and even in the Eset Forum. How hard it is to see you treat your customers, users and fans of Eset products as a mere ticket. Sincerely, ******************** Hi Marcos Ter um fórum apenas como Vitrine de um produto é apenas perfumaria. Com certeza o problema já foi reportado ao suporte Eset como sempre o faço. O que buscamos em fórum é exatamente isso, compartilhar conhecimento uns com os outros na ajuda mutua em possíveis soluções de problemas que muitas vezes não encontramos no Suporte Eset pelo mal atendimento e inclusive no Fórum Eset. Como é duro ver vocês tratarem seus clientes, usuários e admiradores dos produtos Eset como mero ticket. Cordialmente, Serial.com Edited February 28, 2019 by Serial.com Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 28, 2019 Administrators Share Posted February 28, 2019 Did you report the issue to ESET's customer care in Brazil? What's the ID of the ticket so that we can check its status with your local distributor? Link to comment Share on other sites More sharing options...
Serial.com 2 Posted February 28, 2019 Author Share Posted February 28, 2019 Hello Marcos I hope these serve: ##RE-532974## , Ticket ##RE-533029## , Ticket ##RE-533029## , Ticket ##RE-533234##] , #3987] If you need to send all the emails with a copy for you too Thanks Serial.com Link to comment Share on other sites More sharing options...
ESET Staff J.J. 26 Posted March 4, 2019 ESET Staff Share Posted March 4, 2019 Hello guys Here you can find out how to make it work. Deepin Linux does not met requirements, but anyway by installing all needed libraries you can make it work easily. You can find terminal commands in attached screenshots. Step 1- First step is to install GlibC apt-get install libc6:i386 Step 2 - Install libappindicator1 to show tray icon after installation apt-get install libappindicator1 Step 3 - Prepare installer download it from ESET webpage, don't forget to choose 64bit installer and grant execute rights Step 4 - System does not met requirements and you need to install libgtk libraries apt-get install libgtk2.0-0:i386 Step 5 - But not all libraries are not installed because of distribution issues therefore you need to run it again and use command apt-get install libgtk2.0-0:i386 --fix-missing Step 6 - So lets go deeper thats why we use Deepin Linux Murine libraries for GTK are missing too apt-get install gtk2-engines-murine:i386 Step 7 – Some more engines to install pixbuf apt-get install gtk2-engines-pixbuf:i386 Step 8 – We need to install also gnome themes standard apt-get install gnome-themes-standard Step 9 – And also some extras are needed for gnome themes and therefore we will install gnome-themes-extra, this all are missing apt-get install gnome-themes-extra gnome-themes-extra:i386 Step 10 – We will add architecture i386 for dpkg Check architecture dpkg –print-architecture Add architecture i386 dpkg –add-architecture i386 check If architecture was added dpkg –print-foreign-architectures Step 11 – And now we have optimized environment and we can install ESET NOD32 Antivirus for Linux Desktop So, Linux is user friendly but it chooses its friends selectively :) Peter Randziak and TomasP 2 Link to comment Share on other sites More sharing options...
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