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  1. Hi @GPennarun, I am sorry that your tickets are not responded to. Please could you provide us with the ticket number? I will in turn check what happened to it. Especially for #2 , I would like to get more details on this problem and to see what is the cause! Best regards, Ervin Rendek, PM
  2. Hello @mayowa, thanks for reaching out. 1. have you already applied Encryption policy onto those machines? Above you only describe that the EFDE is installed on machines, but nothing about policy... 2. If an Encryption policy has been applied already, you should see why it still did not initiate. This is visible on "Computer details" screen -> Encryption tile Reports have not been implemented yet, but we will bring EFDE reports into ESMC in 3 weeks. Ervin
  3. Hey @mayowa, please could you raise a Technical Support Ticket? I am sure our support team will be able to assist Ervin Rendek
  4. Hi @Mr.Gains you are right, reports are in the works currently. we are panning to offer reporting (more or less) in this scope: Computers not eligible for encryption Computers eligible for encryption EFDE not installed Computers eligible for encryption. EFDE installed AND disk not encrypted Computers with encryption in progress Computers encrypted Computers encrypted using TPM chip Computers encrypted using OPAL 2.0 Computers encrypted via FileVault2 (future) Computers with boot disk only encrypted Computers with all disks
  5. Hello @Mr.Gains, thank you for your post, to resolve the issue you describe (I believe I understood correctly) I suggest to do the following in an EFDE Policy: set "Maximum uses" under "Recovery Password Uses" to 2 AND "Automatically generate new recovery password" under "Recovery Password Uses" to YES AND "Generate when (uses remain)" under "Recovery Password Uses" to 1 This way you will restrict use of one recovery password to 2 uses, and after the 1st use a new one will be generated and will become a valid recovery password AFTER EFDE connects with ESMC.
  6. @jinlei801011, if what MartinK above proposes does not help, please raise a technical support ticket and attach a .msi log.
  7. Hello @Jayce68, Thank you for contacting us. Looking at your problem, this seems to be something specific to HW/TPM combination. Could I kindly ask you to report a Tech. Support Ticket with as many details as possible? We will look into your problem ASAP. Best regards, Ervin
  8. Hi @damtechmatt, could you please raise a support ticket with relevant details? Our tech team will look into that. Thank you, Ervin Rendek, PM for Encryption
  9. Hello, please raise a support ticket for this issue. This appears to need an individual investigation. best regards Ervin
  10. Hey Lockbits, Thanks for your interest. Of course SSO is a very useful feature. As of now, it is not strictly in our roadmap since not many customers has asked for it yet. We are constantly monitoring and prioritizing the requirements from the market and based on them additional development is scheduled. I would say this feature will be added later, but I cannot commit to a specific delivery time Best regards Ervin
  11. Hi ADS82, Thank you for contacting us. Could you please be more specific and let us know what exactly would you like to achieve in as much detail as possible? Unfortunately, your request is very concise and I cannot really imagine what is your usecase. Best regards, Ervin
  12. Hello sajk.dot, This seems more like a support case. Probably there is a very specific SW/HW combination that is causing this issue. I would kindly ask you to submit a support ticket with screenshots and other relevant details. We will look into it Regarding admins and their rights in ECA- the structure is flat and basically there are only 2 variants. Either has admin read only rights (in this case encryption recovery is greyed out and not clickable) Or if you want both admins to have the same ECA rights (including EFDE recovery): The "Super user" (as you call him) ha
  13. Hey Wacojohn, Since NSO groups say it provides "authorized governments with technology that helps them combat terror and crime", we will probably never know. They seem to operate like supernational entity coworking with goverments. Good news is the only encryption we provide for iOS is an email encryption app and we have no reports of those emails being leaked.
  14. Hello Matt, Moving from/ to domains is irrelevant to the communication. you will always have contact with a machine once its activated wherever it is situated. In terms of sending commands and controlling encryption, you have nothing to worry about. Therefore, licencing will stay unaffected. BR Ervin Rendek, PM for Encryption solutions
  15. Hi Daniel, have you already submitted support ticket?
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