itman 1,507 Posted February 5, 2022 Share Posted February 5, 2022 After first system startup today, Eset Service using 169 MB. Startup and use of Firefox does not change Eset Service memory usage. Very strange memory usage behavior going on by Eset. New_Style_xd 1 Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 5, 2022 ESET Insiders Share Posted February 5, 2022 With me no problems with that. Link to comment Share on other sites More sharing options...
New_Style_xd 62 Posted February 5, 2022 Share Posted February 5, 2022 34 minutes ago, SlashRose said: With me no problems with that. You are looking in the wrong place. go to the details tab Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 5, 2022 Share Posted February 5, 2022 (edited) After my above posting for today, I did the following. I have noticed recent a lot of Win 10 compattelrunner.exe activity at first system startup. Also large downloads occurring; 50 - 60 MB. So I told Windows to delete my diagnostic history. When Firefox started, I did the Ctl+F5 key bit to clear Firefox cache. Since then Firefox memory consumption hasn't went above 40 MB. Edited February 5, 2022 by itman New_Style_xd 1 Link to comment Share on other sites More sharing options...
Purpleroses 20 Posted February 5, 2022 Author Share Posted February 5, 2022 How did you delete your diagnostic history? New_Style_xd 1 Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 5, 2022 Share Posted February 5, 2022 25 minutes ago, Purpleroses said: How did you delete your diagnostic history? New_Style_xd 1 Link to comment Share on other sites More sharing options...
Purpleroses 20 Posted February 6, 2022 Author Share Posted February 6, 2022 Thank you itman that seem to do the trick!! New_Style_xd 1 Link to comment Share on other sites More sharing options...
Mr_Frog 11 Posted February 6, 2022 Share Posted February 6, 2022 On my laptop. Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 6, 2022 ESET Insiders Share Posted February 6, 2022 (edited) 20 hours ago, New_Style_xd said: You are looking in the wrong place. go to the details tab This comes down to the same thing, because Ram consumption remains Ram consumption, whether under processes, or under details, but see for yourself. Edited February 6, 2022 by SlashRose Link to comment Share on other sites More sharing options...
New_Style_xd 62 Posted February 6, 2022 Share Posted February 6, 2022 1 hour ago, SlashRose said: This comes down to the same thing, because Ram consumption remains Ram consumption, whether under processes, or under details, but see for yourself. probably because firefox is closed, because the tests that everyone did here were with firefox open, and it was more than 200MB in the vast majority of cases. Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 6, 2022 ESET Insiders Share Posted February 6, 2022 The Browser was Open. Link to comment Share on other sites More sharing options...
ESET Insiders Minimalist 16 Posted February 6, 2022 ESET Insiders Share Posted February 6, 2022 For me memory consumption increases during Firefox usage. Usually when I open browser and I browse to few sites, for a moment ekrn.exe uses 100% CPU and over 1 GB of memory. It happens only for a second or two and then CPU falls to normal level and memory usage to about 240 MB. It stays that way even when I close Firefox and it returns back to about 50 MB sometimes later (didn't figure out when or why decrease happens). New_Style_xd 1 Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 6, 2022 Share Posted February 6, 2022 Well on my Eset installation, Eset Service is staying at approx. 40 MB, So it appears the issue has been resolved for me. New_Style_xd and mallard65 2 Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 6, 2022 Share Posted February 6, 2022 2 hours ago, itman said: Well on my Eset installation, Eset Service is staying at approx. 40 MB, So it appears the issue has been resolved for me. Well, it just jumped to over 220 MB again! Reflecting on my system activity just recently, guess what? I opened a B&PP session .................... New_Style_xd 1 Link to comment Share on other sites More sharing options...
New_Style_xd 62 Posted February 6, 2022 Share Posted February 6, 2022 52 minutes ago, itman said: Well, it just jumped to over 220 MB again! Reflecting on my system activity just recently, guess what? I opened a B&PP session .................... When firefox closes, it should go back to consuming only 40MB but it is not returning to normal. Do you have any idea what it is in more detail? Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 6, 2022 Share Posted February 6, 2022 (edited) 1 hour ago, New_Style_xd said: When firefox closes, it should go back to consuming only 40MB but it is not returning to normal. Do you have any idea what it is in more detail? This time when I opened B&PP via Firefox, I did a Ctrl+F5 key combo to clear its cache. Note that FF in B&PP uses a separate profile from normal FF. This time upon closing B&PP, Eset Service memory returned back to approx. 40 MB. Hope this finally fixed this memory bugger issue with Eset Service. Edited February 7, 2022 by itman New_Style_xd 1 Link to comment Share on other sites More sharing options...
New_Style_xd 62 Posted February 7, 2022 Share Posted February 7, 2022 29 minutes ago, itman said: This time when I opened B&PP via Firefox, I did a Ctrl+F5 key combo to clear its cache. Note that FF in B&PP uses a separate profile from normal FF. This time upon closing B&PP, Eset Service memory returned back to approx. 40 MB. Hope this finally fixed this memory bugger issue with Eset Service. What remains and waits for this fix. Link to comment Share on other sites More sharing options...
ESET Insiders Minimalist 16 Posted February 7, 2022 ESET Insiders Share Posted February 7, 2022 12 hours ago, SlashRose said: The Browser was Open. Try going to this site and see if RAM consumption will increase on your system: https://siol.net/ It always does on my system. Link to comment Share on other sites More sharing options...
ESET Insiders Minimalist 16 Posted February 7, 2022 ESET Insiders Share Posted February 7, 2022 (edited) Another info. If I disable protocol filtering for Firefox, I can't reproduce problem any more. Well it's not a big problem for me to be honest... Edited February 7, 2022 by Minimalist Link to comment Share on other sites More sharing options...
Administrators Marcos 4,585 Posted February 7, 2022 Administrators Share Posted February 7, 2022 If you are able to reproduce it, please carry on as follows: - enable memory tracing under Tools -> Diagnostics in the advanced setup and click OK - enable advanced operating system logging under Tools -> Diagnostics in the advanced setup and click OK - launch Firefox and reproduce the higher memory usage - quit Firefox - after ~30s disable adv. OS logging - collect logs with ESET Log Collector and provide the generated archive. Link to comment Share on other sites More sharing options...
ESET Insiders Minimalist 16 Posted February 7, 2022 ESET Insiders Share Posted February 7, 2022 Here is a collected log if it helps to narrow down problem. eis_logs.zip Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 7, 2022 Share Posted February 7, 2022 10 hours ago, Minimalist said: Try going to this site and see if RAM consumption will increase on your system: https://siol.net/ It always does on my system. Confirmed. Eset Service memory increases from < 40 MB to > 220 MB. Also, its memory usage does not decrease when Firefox is closed. Link to comment Share on other sites More sharing options...
New_Style_xd 62 Posted February 7, 2022 Share Posted February 7, 2022 1 minute ago, itman said: Confirmed. Eset Service memory increases from < 40 MB to > 220 MB. Also, its memory usage does not decrease when Firefox is closed. Glad it was confirmed, when will the fix for this bug come? Link to comment Share on other sites More sharing options...
New_Style_xd 62 Posted February 8, 2022 Share Posted February 8, 2022 On 2/7/2022 at 12:46 PM, itman said: Confirmado. A memória do Eset Service aumenta de < 40 MB para > 220 MB. Além disso, seu uso de memória não diminui quando o Firefox é fechado. Good afternoon, the newest version of FIREFOX just came out, I updated it. It still consumes >200MB. When will a fix for this issue come out? Link to comment Share on other sites More sharing options...
itman 1,507 Posted February 8, 2022 Share Posted February 8, 2022 (edited) 3 hours ago, New_Style_xd said: Good afternoon, the newest version of FIREFOX just came out, I updated it. This might be the culprit. After seeing your posting, I forced the Firefox update to ver. 97.0 within Firefox. After FF restarted, it still was using approx. 40 MB. Shortly afterwards and with Firefox open, Eset pushed a signature update. Immediately afterwards, I checked Eset Service memory usage and it increased to approx. 220 MB. Could the problem be an Eset signature update w/FF in use? Or more likely, any/select background process that starts up with Firefox running? It gets better. When I closed Firefox, Eset Service memory usage dropped back to approx. 40 MB. Could this issue be now resolved? Was the problem all along FF ver. 96.0.3? Edited February 8, 2022 by itman New_Style_xd 1 Link to comment Share on other sites More sharing options...
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