Customer satisfaction survey 2021
Customer satisfaction survey 2021
53 members have voted
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1. For how long have you used ESET products?
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1 year or less5
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1-5 years16
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More than 5 years32
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2. What ESET security products do you use? (multiple selections are possible, e.g. if you used products for various oper. systems)
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ESET NOD32 Antivirus14
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ESET Internet Security28
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ESET Smart Security Premium18
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ESET CyberSecurity / ESET CyberSecurity Pro for MacOS5
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ESET NOD32 Antivirus for Linux desktop2
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ESET Endpoint Antivirus, ESET Endpoint Security or server security products16
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3. Do you find the footprint of ESET in comparison with competetive products
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Lighter39
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Equal9
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Heavier0
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I cannot tell5
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4. Do you find detection and protection capabilities of ESET in comparison with competetive products (based on your own experience):
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Better15
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Equal19
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Worse9
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I cannot tell10
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5. Have you been infected with malware while using ESET in last year? If yes, please provide details about the malware in a comment below.
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Yes, the malware was found by another antivirus4
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Yes, the malware was found by myself3
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No46
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6. Have you been hit by ransomware while using ESET last year?
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Yes1
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No52
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7. Do you plan to renew your ESET license? If not, please provide reasons in a comment below.
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Yes37
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No7
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I have not decided yet9
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8. Would you purchase ESET Smart Security Premium if it had premium features that you are missing now? What would they be? (please write in a comment below)
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Rather yes8
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Rather no33
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I already have ESET Smart Security Premium12
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9. Do you miss some non-premium features in ESET products? If so, please name 3 at most in a comment below, starting with the most important one for you.
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Yes14
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No39
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10. Were your forum queries answered in a timely manner for the last year?
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Always or often34
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Seldom or never4
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I cannot tell15
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11. Did you get accurate answers to your forum queries for the last year?
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Always or often36
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Seldom or never5
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I cannot tell12
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This poll is closed to new votes
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