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No, ESET is not. I believe this is the same issue we have seen reported in the past. See the section Why am I being offered a spam/fake ESET Users email list? in the following ESET Knowledgebase article: hxxp://support.eset.com/kb144/

https://forum.eset.com/topic/7049-win-10-security-alert-personal-firewall-is-non-functional-even-after-reinstall/

Until I hear otherwise, I think you can submit the miscategorized app using hxxp://support.eset.com/kb141/#SubmitWebsitethe same as other Parental Control submissions. I'm asking whether these requests are handled differently, but for now, submitting to kb141 will get your request looked at. Also, can you verify that you've set the exceptions properly following the instructions here: hxxp://help.eset.com/epca/1/en-US/rules_appguard.htm And can you try disabling app blocking and see if that allows it to run? 1. Open ESET Parental Control or log in to parentalcontrol.eset.com. 2. Select a child. 3. In the Application Guard window, tap Change rules. 4. Deslect Block inappropriate apps and then select an age group.

ESET File Security for Microsoft Windows Server version 6.3.12004 has been released and is available to download. Changelog: Improved: Hyper-V cleaning ability including registry inspection and remediation Improved: Further security hardening of application based on recent vulnerability discoveries Improved: Scanning engine upgrade to read and interpret Master Boot Record sector correctly on Hyper-V machines Improved: Update of real-time scanning and protocol filtering drivers for improved compatibility Fixed: The number of scanned objects is different for scans with the same number of objects Fixed: Dialog for excluded file extensions in Hyper-V parameters accepts the “dot” extension mask Fixed: Inability for the Hyper-V scan to open/scan any virtual disk in target Hyper-V on Microsoft Hyper-V Server 2008 R2 Core Fixed: Component-based installation started as command-line operation ignores certain user-set installation parameters Fixed: Certain WMI provider module commands result with a “Description” error on returned variables Fixed: Exploit Blocker for JAVA-based test sample does not trigger expected alert Fixed: Client (with Hyper-V role) “Scan server” task launched from ESET Remote Administrator does not report back after finishing Fixed: Restoring infected files from quarantine to Hyper-V machine fails Other minor bug fixes For more information and to download the product, visit the ESET File Security for Microsoft Windows Server download page, or to check availability in your region, contact your local reseller, distributor or ESET office. What's New ESET File Security for Microsoft Windows Server 6.x FAQ Known Issues: For a detailed list of known issues, see Known issues for version 6 ESET File Security for Microsoft Windows Server. Support Resources: EFSW 6.x Online Help (User Guide) How do I install and activate ESET File Security for Microsoft Windows Server 6? How do I upgrade from ESET File Security for Microsoft Windows Server 4.5 to ESET File Security for Microsoft Windows Server 6? ESET File Security for Microsoft Windows Server 6 FAQ

ESET Endpoint Security for Android 2.0.142 has been released and is available to download from Google Play and eset.com. ESET Endpoint Security for Android protects company mobile devices against most recent malware threats and secures data stored on a mobile device even if the device gets lost or stolen. It also helps systems administrators to keep mobile devices in compliance with company policies. Changelog: Added: Allow ERA administrator to hide license expiration status on endpoint Added: Added new setting to ERA policies—reporting non-ESET installed applications from mobile device is now included in the policy settings/configuration for ESET Endpoint Security for Android/Apple iOS MDM (if supported) Improved: Shortcut added to disable detected apps in read-only partitions (system apps) Fixed: Application Control does not work on devices (e.g. Nexus) with Android 5.1.1, build LMY48I and Android 6.0 Fixed: Emergency call button is inactive on the screen locked by ESET Anti-Theft on devices (for example, Nexus) with Android 5.1.1, build LMY48I and Android 6.0. Fixed: Minor fixes related to Anti-phishing (Note: Anti-Phishing is still unavailable in Chrome on Android 6 devices) Fixed: Remote wipe function does not remove all content properly Fixed: various bug fixes For more information on this product, visit the ESET Endpoint Security for Android download page or contact your local reseller, distributor or ESET office. Known Issues: Known issues for version 6 ESET business productsSupport Resources: EESA 2.x Online Help (User Guide)

ESET Endpoint Antivirus and ESET Endpoint Security version 6.3.2016 have been released and are available to download. For more information or to download a copy, visit the ESET Endpoint Security or ESET Endpoint Antivirus download page, or contact your local reseller, distributor or ESET office. Changelog: Added: Web threat detection for threats caused by browser vulnerabilities or browser plug-ins (Java, Flash, Silverlight) Added: Ability to perform one action for additional viruses found after scan Added: Seat name added to Help and support page as custom name for endpoint seat Added: Automatic update of product from removable media Added: Ability to hide license expiration messages and information Added: XML files generated from ESET Endpoint 5 are correctly imported to ESET Endpoint 6 Added: Driver support for 3G modems and similar connection devices Added: Updated AV Remover to most current version Fixed: Idle-state scanning running when computer is locked even though it is set to run on screensaver only Fixed: AV Remover crashes when two installation processes run simultaneously with AV Remover scanning Fixed: Updated the Protection Status message "Installation is out of date" when no update task is scheduled (it now states “No regular updates scheduled” both on the endpoint and in ERA) Fixed: Error using the Repair feature if the endpoint product is installed from repository Fixed: Endpoint is not assigned to dynamic group "License expired" when license is expired Fixed: Incorrect device name displays in the “New device detected” window Fixed: The endpoint product incorrectly detects the system as full-screen when moving tabs in Microsoft Edge and causes Presentation mode to start Fixed: Presentation mode starts when RDP connection is opened in full-screen mode on second monitor Fixed: Option to select second update server in scheduler is grayed out if primary update server is set to default Fixed: Added scrollbar indicating time remaining in case of migrating endpoint containing a large Web control list (50k+ links) What's New What's new in ESET Endpoint Security/ ESET Endpoint Antivirus 6 Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET Endpoint products. Microsoft Windows 10: Click here for more information.

We are pleased to announce the availability of a new version of ESET Remote Administrator 6.3.12 which brings new features, improvements based on users' feedback as well as bugfixes. Changelog: Added: Mobile Device Management for Apple iOS devices (ability to enroll iOS devices into ERA, configure policies, and execute Anti-Theft actions) Added: Support for ESET Virtualization Security for VMware vShield (new component, ESET Virtual Agent Host allows virtualization of agents for all VMs protected with agentless solution using VMware vShield Endpoint) Added: Support for SysLog export (ability to send to a SysLog server, which exports the logged Notifications area (for example, Scan Log, Virus Log, Firewall Log) from ESET Remote Administrator Server) Added: User Management (ability to synchronize users lists from Active Directory to use them in ERA reports and policies (Web control/Device control/iOS profiles)) Added: Ability to search within a policy tree Added: Option to create new ESET Remote Administrator Certification Authority during Certificate creation Added: Option to install or upgrade standalone Apache HTTP Proxy is available in the all-in one installer Changed: Completely redesigned tasks and triggers section to allow the ability to observe granular tasks status and rerun tasks including failed tasks Changed: Licensing view now includes information about “subunits” (mailboxes, connections, users) and their use, and also displays license type Changed: Anti-Theft actions task has been improved and icons of supported platforms have been added to task details Improved: It is now possible to view SysInspector snapshots history and logs in the Client Details window and to view exported configurations as a list with the possibility to expand details for each export Improved: Redesigned mobile device enrollment process Improved: It is now possible to use a “does not contain” condition (negation) in dynamic group creation wizard Improved: Other minor usability improvements Improved: Dynamic groups for mobile devices are added by default Improved: Documentation improvements and changes Fixed: System is unresponsive or crashes with ERA Agent and ERA Server installed, due to issues caused by Microsoft WFP bug Fixed: “Threat Details” option is unavailable from some threat reports Fixed: Problems with ESET Remote Administrator agent waking up computers from sleep Fixed: Admin cannot remove password protection from policy without knowing the client password Fixed: Agent UUID is displayed in generated email for notification instead of the computer name Fixed: Unable to deploy ESET Remote Administrator for Mac OS X on OS X 10.11 El Capitan Fixed: Reported application crashes Fixed: Other bugfixes To upgrade existing ERA server and components, send a Remote Administrator Components Upgrade task. See the following Online Help topic: How do I upgrade ESET Remote Administrator to the latest version? (6.x)Installers are available on the download page hxxp://www.eset.com/int/download/business/. Support Resources ESET Remote Administrator 6—FAQ / What's new?ESET provides support in the form of User Guides, fully localized application and online help, online Knowledgebase, and applicable to your region, chat, email or phone support. ESET Remote Administrator Online Help contains comprehensive reference information for system settings, configurations, installation scenarios and more. ERA Installation/Upgrade: Contains content for the installation process, upgrade procedures and using the migration tool ERA Administration: Contains content for how to manage and configure ERA including Post Installation Tasks and license management Virtual Appliance Deployment: Contains content for deploying ERA in a virtualized environment For video tutorials, see the ESET Knowledgebase YouTube channel. For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products.

ESS is not compatible with the Windows 10 "Mail" app: Which email clients are compatible with Windows ESET products?

@SweX, yup...

We had to remove the songs to protect Nigel from all the paparazzi...jk but I have inquired with our web team regarding the 404 page you mentioned and whether the content has been moved to another location. Just curios, but how much do you think that a first pressing, signed copy of the original CD would go for?

I would say, after you've determined that a new version of MDC is available here hxxp://support.eset.com/kb3690/, use the component upgrade task: hxxp://help.eset.com/era_install/62/en-US/components_upgrade.htm

The Windows 10 Mail app isn't supported with the ESET antispam toolbar hxxp://support.eset.com/kb2138/

@PHC there are a few scenarios where we have seen this, one of which is related to user rights on the client workstation. I don't see a case open currently for your issue but I spoke with technical support and if you create a case, they will definitely be able to see what's causing the block (blocking ESET gui from opening). Email or chat: hxxp://www.eset.com/us/support/contact-us/

I do think you should work with customer care on the issue, but from a purely self-support perspective to help users, we do have the following KB article if you choose to disable BPP: How do I disable Banking & Payment protection in ESET Smart Security/ESET NOD32 Antivirus? hxxp://support.eset.com/kb5704/ Also, regarding opening in a new window, it's not recommended to use the BPP for regular browsing (some of the reasons that Marcos mentioned), which could confuse people if it ran in the existing window (meaning, users may not know if they are running in BPP or not).

ESET products don't install on iOS devices, see hxxp://support.eset.com/kb3242/#IOS For iOS (iPad and iPhone) security information, see hxxp://support.eset.com/kb3498/

You should try contacting support here: hxxp://www.eset.co.uk/Support

My understanding is this: the "all versions of ESS..." statement only applies to NFR or new purchases, which means you are just buying a new license--if you do that before your previous license expires, you will lose those days (there will be overlap). This has always been the case and still applies now. To get the most out of a license, you can renew up to 90 days before the license expires (in North America), and the new time period won't start until the existing license expires, so you don't "lose" any time (or activate a new license the day the existing one expires). Also see questions 7 and 16 from the Licensing FAQ: hxxp://support.eset.com/kb2393/#ExtendLic Regarding "the ability to activate a new license and have your days remaining merge into the new licens," technically this licensing functionality doesn't exist in the Home licensing model (afaik), and any merging only applies to renewals (per q18 in the FAQ):

We have a Knowledgebase article for doing this (adding privileged user) with ERA5; the concept is the same for ERA6 and the steps are identical when doing it on the client hxxp://support.eset.com/kb2823/

I'm not familiar with a known issue regarding opening ESET on W 8.1. We have the ESET Knowledgebase article Can I use my ESET Endpoint product with Microsoft Windows 8.x? that lists known issues, but this one isn't on the list. I'll check with developers and technical support to see if others are reporting this as well.

ESET Remote Administrator version 5.3.33 has been released and is available to download. Changelog: Also see ESET Remote Administrator 5 download details page. Remote installation Numerous improvements in remote installation section with partial UI redesign New remote installation method (WMI) and streamlined export for WSUS and GPO Faster network scan due to configurable multi-threading System tray notification on new and unmanaged computers linked to further remote installation steps User friendly notification and temporary deactivation of firewall module for installation packages with applicable products Clickable interface for remote module-based installation Server allows relocation of installation package to local network share to save bandwidth in distant branches Remote installation of custom packages can collect optional output and transfer it to server API Further extensions of server API and command-line console and native 64-bit API library API library is now easier to link with other than C/C++ based projects Added deleting of clients Added server restart Improved static and parametric group management Optional license file manipulation and other Console Main console window allows hiding any of unused tabs Time-limited policies Special handling for unexpected client duplicates and simplified deleting of locked clients Multiple console custom views Dynamic hiding of non-relevant report settings Bug fixes and internal stability improvements Known issues: Missing support for Mail Security 4 for Linux/BSD/Solaris with new anti-spam moduleSupport Resources: For instructions on upgrading from an earlier version of 5.x to the latest version, see the following ESET Knowledgebase article: How do I upgrade ESET Remote Administrator to the latest version?For information and instructions on the features in version 5.x, see the following ESET Knowledgebase article: What's new in the latest version of ESET Remote Administrator? (5.x)ESET Remote Administrator 5.3 User Guide

UPDATE: 1. We are working to update the "installed apps report" to display the correct version. 2. For reference, here are the current build numbers: Release Date: Tue, Nov 3, 2015 Build Information: EES/EEA 6.2.2033.0 ENU EES/EEA 6.2.2033.1 All other languages EES/EEA 6.2.2033.2 PTB EES/EEA 6.2.2033.3 ETI

To summarize, the download server may display 6.2.2033.2 (or .1, .3 etc.) but the ERA Web Console may display a different .X number. X.X.X.0 and X.X.X.2 in an application layer is the same, so it is a mistake between ERA Web Console and the version check servers, which i am told they are going to fix. Rest assured, you are getting the latest version at this time (I have confirmed). I will update this thread (or my post if I receive other information contradicting in some way what I've said) when I receive further information.

ESET Parental Control for Android has been released and is available to purchase and download from Google Play or ESET.com. ESET Parental Control for Android is an app for Android devices that allows parents to monitor and regulate the use of mobile devices by their children. For more information, to purchase or to download a free trial, visit the ESET Parental Control for Android on Google Play. Support Resources ESET Parental Control for Android Online Help (User Guide) ESET Parental Control for Android—FAQ How do I install and activate ESET Parental Control for Android? How do I uninstall ESET Parental Control for Android? How do I upgrade ESET Parental Control for Android to the full version? My.eset.com Parental Control for Android ESET Parent Education Portal

We have some documentation for this in the ERA Online Help: hxxp://help.eset.com/era_admin/62/en-US/index.html?admin_pol_flags.htm We are also currently working on some Knowledgebase articles that explain some task scenarios for when to use these (for instance, you should be careful using these because it can get confusing if there are a lot of policies you are using. The main thing to remember with this is that force will override any child policy and apply will block access to that setting on the client end. The policies are prioritized the same way they were in 5 so the child always wins any setting conflict.

Just to confirm, this isn't an MSP-related issue, it is an ERA issue. As @Gonzalo Alvarez explains, ERA version 6 doesn’t have a hierarchical management system the way ERA5 did. Not sure of OS, but if Windows, this article may help (step 6 for LDAP part): hxxp://support.eset.com/kb3665/