foneil

DESlock Client 4.8.16 has been released and is available to download. DESlock Client 4.8.16 Fixed: Removable Media Encryption. Fixed a problem introduced in v4.8.15 which would cause Windows Explorer to hang when inserting Removable Media. This would also cause the machine to hang during shutdown. Fixed: Full Disk Encryption. Fixed a problem which affected the previous versions installation process when over installing, or performing an installation repair, when Full Disk Encrypted. The installation would appear to hang and/or the machine could blue screen (BSOD). (Over installation of the same version is possible when using an updated Merged Installation package from an Enterprise server, or when switching installation language.) Fixed: A problem with Managed Uninstall codes (Enterprise Client only). Fixed: A problem upgrading from old client versions (v4.3.112 and v4.3.114) which would cause Windows to not boot after upgrading. This affected upgrades from those old versions to all releases between v4.8.3 and 4.8.15. Support Resources Download DESlock ESET Knowledgebase—DESlock Support ESET Knowledgbase YouTube channel: DESlock video tutorials

Banking and Payment Protection browser displays "Protected browser could not be started" or error 0x847695d0

Update troubleshooting: http://support.eset.com/en_EN/kb2850/

yes, the same is true for the /US site, I think all the download pages are being updated to match https://www.eset.com/int/business/server-antivirus/shared-local-cache/download/ but haven't happened yet.

I would recommend contacting ESET Customer Support for this issue http://support.eset.com/kb3742/

Additionally, the redirect seems to be fixed and working properly so additional tickets can be submitted using the in-product web form as normal.

Sorry about that, I tested that and I'm seeing the same thing myself. There is definitely the added benefit of automatically attaching the relevant system logs using the in-product support request, but until the redirect is resolved (that's what I think it is because the form itself is still working properly), you can still submit a support request using the web form: https://www.eset.com/int/support/contact/

I will update kb3694 with the latest download link https://download.eset.com/com/eset/apps/business/eslc/linux/latest/eslc.x86_64.rpm.bin I will fix the errant hyperlink in the Forum Announcement. Thanks and sorry. Fer

How are you submitting a support request, there are a few different options so we would need to know which one isn't working http://support.eset.com/kb3742/

When you say "documentation," where do you mean exactly? Have you read through the VM FAQ? Using ESET version 6 Business products on virtual machines—FAQ http://support.eset.com/kb3674/ I would like to make sure that questions such as yours are addressed in the FAQ, so I will monitor this thread to see if there's any additional content we can include there.

FYI, we posted an Alert related to this issue Upgrade to ERA 6.5 may take some time to complete

Oh no! I think they are changing the website--I linked to their documentation "landing page" because it was such a convenient way to see all current user guides for ALL products, but it looks like that is gone too.

I was forwarded this info if the issue is that you can't log in when there's no internet connection (such as in Safe Mode) and/or your MS account isn't available: If you are not able to login without Internet in Windows 10, the first time you login to your PC with an Internet connection do the following: Start > Go to your account > a popup will appear > select Change account settings There will be an option to use local account as administrator, choose that option. The next time you restart your PC, you can login to your PC without an Internet connection. We're trying to replicate what you're experiencing so we can appropriately update any relevant content for other W10 users.

ESET Security for Microsoft SharePoint Server version 6.5.15006 has been released and is available to download. Changelog Fixed: Database on-demand scan will terminate prematurely when a specific file attribute is linked to unknown user or a zero-sized object is being inspected. Support Resources Upgrade ESET Security for Microsoft SharePoint Server to the latest version. For a detailed and up-to-date list of Known Issues, see Known issues for version 6 ESET business products. Online Help: ESET Security for Microsoft SharePoint Server For detailed descriptions of the new features, see ESET Security for Microsoft SharePoint Server 6—what's new?

There were many improvements and changes made in ERA 6.5--visit ESET Remote Administrator 6—FAQ / What's New? for additional details about the new and improved features. Attached below are a one-page overview of the new features as well as a file (ZIP) of all the Knowledgebase content that was updated for this release. If you have comments or suggestions for KB articles (including other articles that you come across that need edits for version 6.5, please use the "Was this information helpful?" feedback field at the bottom of any article, and we will promptly address them). version_6 5_content_list.zip

ESET Remote Administrator 6.5.31 has been released and is available to download. New Features For more information about what's new in ERA version 6.5, see the following ESET Knowledgebase article: ESET Remote Administrator 6.5 — what's new? Changelog Added: New Access Rights Management (Security Model) allowing multi-tenancy in ESET Remote Administrator (isolation of data), and more granular control over access to objects and tasks (ability to grant specific access to task types and new “use” access right) Added: Apple Device Enrollment Program support & expansion of Apple Mobile Device management settings (including application control) Added: New installers section, under “Admin” which contains all available installation packages. Live installers and SCCM/GPO deployment scripts are stored here for easy access. Added: What´s new page for upgraded users informing them about major changes in ESET Remote Administrator 6.5 Added: Paging functionality for main web console screens (computers / threats) & reports Added: “Quick links” & “Help” menus in the top bar of ESET Remote Administrator web console that feature relevant content Added: “Last Used Tasks” context menu option, showing the last 10 executed tasks Added: “Connect” context menu option, which allows the user to open a RDP to a target computer Added: New Status Overview section with information about “invalid objects” (not configured notifications, invalid client tasks & server tasks) Added: New filtering options to the “License Management” Screen (filter by license types & license flags) Added: Option to enter custom logo to Web console and reports, by the means of co-branding and white-labeling (for MSP users) Added: HASH of infected file with “first seen here” value (informs the user of when the file was present on the computer, even if it was prior to detection) added to threat details Added: Option to download generated reports (as PDF, PS, CSV) directly from the web console Added: Quarantine section with all aggregated quarantined files added to the “admin” section of the main menu Added: Merging of lists in policies (all lists can now be merged based on the list type, actions to “append”, “prepend” and “replace” are available) Added: Ability to import exclusions in policy editor for ESET Endpoint for Windows Added: Ability to granularly configure which statuses will be displayed locally or reported to ESET Remote Administrator Added: New standalone deployment tool that allows remote / silent push of all in one packages to the network Added: Support for IBM qRadar (logs can now be natively exported in LEEF Format, which is recognized by IBM qRadar SIEM) Added: Ability to generate an “offline repository” using the mirror tool (a full dump of all installers in the ESET Repository is performed) Changed: It is now possible to create an all-in-one installer for Windows Endpoint, File Security for Windows Server, Mail Security for Exchange & Domino and SharePoint products (6.x variants) Changed: Generated all-in-one installer packages now use the new product installer which is branded and clearly shows license, remote administrator server name and target group, included products and their initial configurations Changed: New policy flags more clearly denote not applied, applied and forced settings Changed: Renamed product-specific policies for better understanding (ESET Security product for Windows is now ESET Endpoint for Windows, ESET Security product for OS X & Linux is now ESET Endpoint for macOS (OS X) & Linux, ESET Security product for Android is now ESET Endpoint for Android Changed: Enhanced reporting / report & notifications filtering options (ability to filter reports / threats by scanner, or event type) Changed: Updated post-installation wizard Changed: Main (left) menu expands / collapses on click and icons are updated for improved recognition Changed: Virus Signature Database Update / Rollback task has been renamed to Module update task (together with the corresponding dynamic groups and context menu items) Changed: Redesigned “Client Details” screen, for better readability and easier navigation including information badges for threats / alerts & installed applications Changed: Client details / task executions shows the last execution time for each task on a selected client Changed: Deploy Agent Screen now features the option to download a standalone deployment tool and select an existing (task / or various installer options) Changed: Client tasks executions display the last execution / modification time for each task Changed: It is possible to filter by “last status” in task executions or show only computers where the task is planned Improved: Database redesign with increased performance (one server capable of hosting more than 200 000 computers on one physical machine, with installed webserver / web console, database server & ERA server). This generally improves product responsiveness for all customers Improved: Automatic deletion of computers / manual computer removal from ERA can now trigger product deactivation (license seat removal) Improved: It is possible to specify more report templates in the generate report task Improved: Inherited policies are shown when the user clicks “manage policies” on individual client computers Improved: Endpoint Scheduler configuration now includes all of the options from the local scheduler instance (actions after scan, ignoring exclusions …) Improved: It is possible to trigger “shutdown after scan” for the on-demand scan client task in ERA web console Improved: Ability to select security groups, for Web Control / Device Control configuration. Also, when values are saved, human readable name of the object, instead of SID is displayed (on Windows-based ERA installations only) Improved: Changed behavior of removing a mobile device from management, where it is possible to stop managing a task without having the mobile application installed to be able to remove it (it still does not report “success”, however it is able to delete the machine without reappearing). Fixed: An issue that made it impossible to install ESET Mobile Device Connector using MySQL ODBC driver version 5.1.5 Fixed: An issue that made it impossible to upgrade Agent on OS X 10.10 using a component upgrade task Fixed: An issue that made it impossible to install ERA on Windows Server 2003, when a license key is added during installation Fixed: Inability to upgrade from EFSW 4.5 to EFSW 6.x using the ERA “software install task” because the upgrade will fail due to a necessary restart Fixed: When manually upgrading ESET Mobile Device Connector from version 6.1 to newer version on Windows, an error dialog is displayed. Fixed: You cannot enroll the same device that has been previously enrolled and un-enrolled using the task "Stop managing / Uninstall ERA agent" Fixed: Other bug-fixes and optimizations   Known issues for ESET Remote Administrator (6.5.31.0): ESET Remote Administrator Known Issues Upgrade to Latest Version How do I upgrade ESET Remote Administrator to the latest version? Support Resources and FAQs ESET provides support in the form of User Guides, fully localized application and online help, online Knowledgebase, and applicable to your region, chat, email or phone support. ESET Remote Administrator Online Help contains comprehensive reference information for system settings, configurations, installation scenarios and more. ERA Installation/Upgrade: Contains content for the installation process, upgrade procedures and using the migration tool ERA Administration: Contains content for how to manage and configure ERA including Post Installation Tasks and license management Virtual Appliance Deployment: Contains content for deploying ERA in a virtualized environment Visit http://help.eset.com/ to access Online Help for other business products. Visit www.eset.com/contact to email ESET technical support. For video tutorials, see the ESET Knowledgebase YouTube channel. For other questions, such as troubleshooting and FAQs you can search the ESET Knowledgebase.

Thanks to @GCGfor the documentation links, but I recommend bookmarking the Online Help for ERA (and all others that are available via Online Help, you can see the list at help.eset.com) because we are constantly updating and expanding documentation, and the most up-to-date content will be on Online Help http://help.eset.com/era_install/65/en-US/index.html

Thanks for the confirmation, I have added a new FAQ for this here http://support.eset.com/kb6181/#ChangeMasterPassword and will work to get something added to online help topic as well -- thanks for the feedback! p.s. Anyone can and should leave feedback on existing KB content by clicking the "Was this information helpful?" links at the bottom of articles--we really do review these! ( and only) and make article edits based on user feedback.

It's just saying that to run the tool, you need to be in Safe Mode http://support.eset.com/kb2268/#W10

FYI, "official announcement" on forum may not come until tomorrow

If you were just trying to change an existing, known master password, I will admit that it's not too easy to find in the settings, and afaik there isn't any documentation for that (the setting is mentioned here http://help.eset.com/essp/10/en-US/settings.htm but doesn't tell you how to access that). Is this what you did: To change a known master password (not a forgotten one), Open ESET Smart Security Premium > Tools > click gear icon next to Password Manager > Open Password Manager > click Menu in upper right-hand corner > click Settings > Security > Change password next to Master Password. Whew. I'll write some steps for how to change Master Password and update KB content.

I'm forwarding this to our Customer Care for an answer right now JJ_SG, in the mean time did you get an email to the email you used for the Trial, with the new License Key? Hopefully you used a primary email address for the trial? These instructions should work if its tied to your Google account (it sounds like it is if you used Google Play to make purchase): Activate premium features in ESET Mobile Security http://support.eset.com/kb3429/

The only information I have is that there has been a market request already to add MariaDB, but I don't know how long that could take. As you know, it's not officially supported, but we are aware of its use--if it is was added to future build, we would be sure to clearly communicate that and update the FAQ as well: http://help.eset.com/era_install/64/en-US/index.html?faq.htm Can I use MariaDB instead of MySQL? MariaDB is a default database in many Linux environments, however, it is not supported by ESET Remote Administrator! Please make sure to install MySQL for ESET Remote Administrator to work properly.

thanks guys, pinned thread created

No problem from me to post publicly available content. I was out on paternity leave for two months so I was unable to make the forum posts during this time, but I've gone ahead and made the pinned thread: