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FYI we posted Alert for this issue: Windows Defender causes freezing issues after installation/update of ESET Smart Security or ESET Endpoint Security

FYI we posted Alert for this issue: Windows Defender causes freezing issues after installation/update of ESET Smart Security or ESET Endpoint Security

An update, to myself...with the publishing of the Alert today, I thought about this more today and I don't see any reason to delay the Alert channel newsletter. So I've begun work today to implement that so users can opt-in to receive immediate email newsletter when a new Alert is published.

We are working on a newsletter similar to the News and Customer Advisory channels (see below) for Alerts and KB Articles, but those are a little trickier to implement. The main issue is, every time an edit to an article is made, it will show up in the RSS feed, and we make a lot everyday. This is a project that I'm actively working on though and I know that it would be useful. My idea was to create a limited/manual feed for major changes to content and then send a newsletter out on a schedule (maybe a survey of how often people would like to receive the email, once a week, once a month, etc.). http://support-feed.eset.com/news http://support-feed.eset.com/advisories

Thanks something1965 for the follow-up.

There is sample PHP code in http://help.eset.com/ema/en-US/ema_api/api_reporting_example_-_licens.htm service endpoint: https://emaapi.eset.com/Services/v2015_1/MSPservice.svc definition of the soap xml https://emaapi.eset.com/Services/v2015_1/MSPService.svc?singleWsdl I recommend contacting your ESET MSP Sales representative for specific help using the API.

There are three options for resetting your locked device password, http://support.eset.com/kb2949/ 1) Email — Request an unlock code by email 2) Trusted friend — Use a trusted friend's phone to remotely reset your password 3) my.eset.com — Reset your password on my.eset.com For your post, however, it sounds like 1) you're not receiving the email (you're checking the email associated with the account, your gmail most likely)? 2) You may have never set a trusted friend, if you did, try this option 3) You said in your post that you can't access Anti-theft anymore

I am told that the "check all" check box only selects the devices visible on your screen. I haven't personally verified this though. Also, are you aware of this http://help.eset.com/era_admin/65/en-US/st_delete_not_connecting_computer.htm

Are you using ELA or ERA to deactivate? http://support.eset.com/kb5957/ I assume ELA, I am asking about this behavior --to be clear, you are selecting the check box next to "device" which "selects all", and want to know if that selects only the devices visible on the current list of devices?

Two things: 1) make sure that once you mark as recovered, that you let the computer restart automatically on its own. If you don't know or didn't do that, go through the "repeat" process to do it again 2) in some cases Technical Support has seen this process take up to 24 hours. http://support.eset.com/kb5711/#recover

ESET Windows home products versions 10.1.210 have been released You can subscribe to ESET Support News, which includes emails for product releases and changelogs: https://feed.press/e/mailverify?feed_id=esetkb_news_en

Exactly what marcos said. From my understanding with what our Technical Support advise new ERA users, use the "Built-in Policies" and only modify as-needed for your specific environment (how marcos recommends to go about that). To see what is included in each policy, click the gear icon > Edit and you can view the default settings for each built-in policy.

ESET File Security for MS Windows Server is the product, see Recommended settings for ESET File Security installed on a terminal or Citrix server (6.x)

Published Alert with information about this: Do not open suspicious emails, large numbers of threats being distributed by "Jaff / WannaCryptor" ransomware Any relevant updates will be made to the Alert as we learn them.

See https://forum.eset.com/topic/11948-massive-ransomware-attack/

Did you install this on your Kindle using the apk on the website, or from Amazon/Google app store? http://support.eset.com/en_EN/kb2997/ I am hearing that *maybe* only the apk version will work on your Kindle, but I'm still verifying this.

Regarding Amazon Kindle Fire HD, in the EMS FAQ (#12) it says And Will ESET Mobile Security for Android work on my Tablet device? also lists the limitations when installing on Kindle device. I'm trying to find specific information regarding what you wrote: If you can provide a screenshot of that on my.eset.com, that would help.

I suppose it depends on why it was blocked, if it was determined to be a Phishing website, or PUA, or ? You can whitelist URLs using Web Control, but that's not way you're asking I understand. Perhaps you can see what you're looking for in the "Filtered websites" logfile, which is a "List of websites that were blocked by Web access protection or Web Control". http://support.eset.com/kb3364/#endpoint Tools > Log files Filtered websites – This list is useful if you want to view a list of websites that were blocked by Web access protection or Web control. In these logs you can see the time, URL, user and application that opened a connection to the particular website. For example, you can see the list of filtered websites from Tools > Log files > Filtered websites

I'm not sure that the notification behavior has changed, I would have to ask. The typical behavior is that the notifications begin at 14 days. See http://support.eset.com/kb2248/#Yellow "License is expiring in 14 days: Your Protection status icon will turn yellow when your license has 14 days remaining or fewer before it expires." Either wait a couple of days to check, or maybe the user disabled the notifications for license expiration, under Advanced setup > User interface > Statuses > Application statuses > General > License expired...

Can someone provide a screenshot (maybe a pic of the phone from another phone), I would like to see what "all black" means, especially in relation to the OP who said they were able to see a message directing them to Kb2949, so maybe it's "mostly black..."

You tried to Sign in to ESET AntiTheft https://anti-theft.eset.com/?wrfsts=true and your email and password didn't work? What I hear happening sometimes is that when some users setup their phones, there's an option to create the ESET AntiTheft login, but users don't realize they're creating a new login--can you try the Forgot password on the Sign in page to reset the anti-theft.com account login, then once you're back in there (assuming that you did create one and can get back in with that email, hopefully you didn't sign up with a bogus/fake email) then try resetting the EMS password following steps 3-5 http://support.eset.com/kb2949/#web

Sorry to hear this, if you haven't heard back from tech support, make sure you have a case open by contacting your local ESET partner for support. There are few ways to setup the password protection, and therefore sometimes different options for resetting or disabling. Based on what you've indicated, it sounds like you may have setup Antitheft, and so you should try to reset the password via my.eset.com (or disable Antitheft from there). Reset password on my.eset.com http://support.eset.com/kb2949/#web

What version of EMS are you using? If it's the latest version and your EMS password isn't working, have you tried http://support.eset.com/kb2949/

I've moved this thread into the ESS forum. Can you give more details about what's not working -- ESET Password Manager isn't opening or enabling or running in browser, which browser are you trying to use it in etc.?

Were you able to find it? http://support.eset.com/kb2949/