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https://support.eset.com/kb5957/ do you know which license-owner type is associated with the license (i.e., Security Admin or License Owner)?

upgrade instructions here: https://support.eset.com/kb3413/

I've relayed the request to add a license to ELM without having to activate it. We've updated the Online Help to make note of this. http://help.eset.com/license_manager/en-US/elm_managing_license.html Added the note: Only an activated license can be added and managed by ESET License Manager. Adding a new license to License Manager requires activating a License Key by completing the activation form.

there are few companies that work with Facebook's Malware Checkpoint feature, ESET is one of them. The screenshot you uploaded is not for ESET though. If you receive a Facebook notification for ESET, our product allows you to run the scanner from the browser. For more information see Why does Facebook require that I scan my computer? https://support.eset.com/kb3626/

I'm asking our SME (subject matter experts) where the recommended installation of EMS is.

Sorry for missing this thread -- after you click "Add license", enter your License Key and click "Add license" again, you will be taken to the Activate form in order to add the license to ESET License Manager. So it seems you can't add retail box licenses to ELM for safe keeping, but I understand why you would want to do this--I'll mention this to Product Manager and I'll update the Online Help to be more clear about this.

Yeah, I should also point out that there IS a difference between the contact forms US and INT (the location where the emails go to): https://www.eset.com/us/support/contact/ https://www.eset.com/int/support/contact/ Those go to different places depending on your location -- usually, I am speaking about US support because that's where I am based and what I have any influence over. We (ESET as a whole) are working to align the global partner support better. For FPs, the "send a reply notification" is something we've been talking about as well.

We (the ESET Knowledgebase team) work with Technical Support and our Web Team on issues like this, but don't have final authority about what content goes where. We are also trying new things and evaluating how we can best support our users. I can tell you that there is a change in deliberation now related to the Live Chat link and it's location/prominence on the main eset.com website. For what we can control (the KB), if you search "Contact" on support.eset.com, the options for the phone numbers and the live chat will display. To be transparent, we prefer that users contact us using the email contact form because it's easier to track issues and follow-up with content to help other users, and the turnaround time for emails is usually less than an hour, and if more f2f help is needed, the Tech Support Agent will send a link to the helpus Live Chat anyway. Long story short (too late!), we are always thinking about this and working to implement and test new ways of delivering this information--we will discuss the info from this thread right now too.

We have phone support in San Diego, Live Chat, email support, we respond to support questions on Twitter, Facebook, our ESETKnowledgebase YouTube channel... for Partners we have 24/7 support... https://www.eset.com/us/about/contact/ Home and Business Support See the resources below for assistance with your home, business, or enterprise-level ESET product. Email customer support Twitter: www.twitter.com/eset LIVE CHAT SUPPORT USA support based in San Diego, CA: For Home call: +1 (619) 630-2300 For Business call: +1 (619) 630-2400 Hours of phone support: 6:00am - 5:00pm Pacific Time [GMT-8], Monday - Friday

For this particular situation, I think it's best that you go through ESET office to get this taken care of. I am PMing you some info.

ESET Endpoint Antivirus and ESET Endpoint Security version 6.6.2064 have been released. Changelog: Added: Native support for Microsoft Windows 10 RS3 Release (1709) including support for cloud files Added: Reporting of status to Microsoft Windows Defender Security center Fixed: Problem with not keeping license information, when upgrading from Endpoint 5 Fixed: Problem with generic threat name path exclusion containing “*” symbol Fixed: Problem with splash screen appearing when docking / undocking computer Fixed: Incorrect graying out of application statuses locked by ESET Remote Administrator Fixed: Problem when override does not switch off, after exceeding override time when system reboot was performed Fixed: Incorrect error displayed when Web access protection is not installed Fixed: Client task switch “restart system when needed” is ignored, when Endpoint 6.6 is installed using ESET Remote Administrator software install task Fixed: Other minor bug fixes and optimizations Upgrade Clients to the Latest Version Updated builds of ESET endpoint products are available from the ESET Remote Administrator repository and the ESET download page. To upgrade clients on your network to the latest version, send an upgrade task to clients, or distribute the installer file to clients and run a local installation. Known Issues See our Knowledgebase article for known issues in ESET endpoint products. Support Resources ESET provides support in the form of User Guides, fully localized application and online help, online Knowledgebase, and applicable to your region, chat, email or phone support. ESET endpoint products Online Help contains comprehensive reference information for system settings, configurations, installation scenarios and more. ESET Endpoint Security Online Help (User Guide) ESET Endpoint Antivirus Online Help (User Guide) Visit www.eset.com/contact to email ESET Technical Support For video tutorials, see the ESET Knowledgebase YouTube channel

Sorry, there was an extra / in the URL, here's the correct one https://support.eset.com/kb6587/

For help unlocking your device, use our unlock wizard: https://support.eset.com/unlockems/ For "Device not fully optimized," we have new content to help walk you through that: Optimize your device in ESET Mobile Security for Android

ESET Security for Microsoft SharePoint Server version 6.5.15013 has been released and is available to download. Changelog Fixed: Infected file copied via network is not detected by Real-time protection Fixed: Incorrect information in Database scan Log Fixed: The error message "There were errors executing the SHPIO helper tool" displays after installation Fixed: SharePoint Administrator Username does not update correctly in Advanced setup Fixed: Changing the On-access filter “Action to take if cleaning not possible” to “No action” does not save correctly Fixed: Selecting “Revert to default” in “On-access filter” settings removes the text in the "Template of a message displayed on threat detection" field Fixed: eShell scans are not visible in list of scans in eShell Fixed: SharePoint ULS logs display "Detected use of SPRequest for previously closed SPWeb object" after running On-demand database scan Fixed: SharePoint event log displays the messages that services are not running when a SharePoint account is not a local admin Fixed: Context menu options do not work in Advanced setup fields with multiple-lines Fixed: Reverting to defaults in the “Antivirus and antispyware” section changes the scan targets list in “Basic” section Fixed: Unable to remove the notification “SharePoint on-access filter is disabled” status Support Resources For more information and to download the product, visit the ESET Security for Microsoft SharePoint Server download page or contact your local reseller, distributor or ESET office. To review a detailed and up-to-date list of known issues, see Known issues for version 6 ESET business products.

Thanks for reporting this, that's nasty!

We have a guided tutorial for helping you unlock your device: https://support.eset.com/unlockems/

j-gray is right that our Knowledgebase and Download page only list support up to 2012 R2 for ERA 5.x, so we don't officially support Server 2016 with ERA v5.

There are no "Agents" in version 5, so just the regular v6 Agent installation is necessary.

It does depend on where the license was purchased and the type of license, remember we are a partner-based company and different partners and distributors offer different license types. If your friend bought an NFR (not for resale), this will affect renewal obviously). If they bought online, the license type will depend on the location of the partner (it's possible to purchase licenses outside of the US, for example). Otherwise, your friend should use License Manager to add their current license to my.eset.com, and from there, can add license quantity: http://help.eset.com/license_manager/en-US/elm_managing_license.html

https://support.eset.com/setupera/ Select "I am upgrading from an earlier version" > 5.x and follow the process.

Resets back to Computer default is all I understand it to mean. But I agree/understand that it would be good to have a list of what flagged it in the first place and what will be reset.

Some info about System Cleaner on the KB: https://support.eset.com/kb6564/#SystemCleaner

Coming back to this, the answer is NO, ESET US (ESET, LLC) does not contract with any partners to perform malware removal on our behalf.

Are both devices showing in ERA or just one?

I can only imagine the scam sites/services that will come from this: Send your photos to facebo0k.com/stoprevengeporn to block future uploads -- going to some shady person's personal collection.