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Can you try contacting ESET China for support? hxxp://www.eset.com.cn/

We have published a Knowledgebase article for this issue: "An error occurred while starting proxy server. Analysis of application protocols (HTTP, POP3, IMAP) will not function" error message (9.x) hxxp://support.eset.com/kb5676/

We have published a Knowledgebase article for this issue: "An error occurred while starting proxy server. Analysis of application protocols (HTTP, POP3, IMAP) will not function" error message (9.x) hxxp://support.eset.com/kb5676/

We have just published a new KB article for Presentation mode (an update to the existing article for version 5 products, kb3014). The version 6 article also includes additional information regarding the ERA and endpoint notifications: How do I configure Presentation mode on client workstations? (KB5672) Only thing this doesn't address is the issue reported by @SimonW, but that is probably a different cause/issue.

Great, good to have confirmation. And sorry about the formatting of the post, I suppose that step 1 is up you...just have fun

Perhaps this? Checking real-time protection hxxp://help.eset.com/emsx/6/en-US/work_avas_realtime_setup_check.htm

The latest information regarding this (afaik) is still found in the ESET KB article hxxp://support.eset.com/kb3626/

The new version of the plug-in has been released: version 2.2.1. To help resolve your issue, follow the steps below Uninstall your current version and download and install the new version: hxxp://www.eset.com/int/download/business/detail/family/247/ Once version 2.2.1 is installed, you will need to run a SQL command in the Kaseya database to fix the stuck in refresh mode bug. "UPDATE [eset].[EraServer] SET RefreshInProgress = 0" This information came from our ESET Sales Engineer, Forum user @BrandonArtz.

When compatibility with Outlook 2016 is available, this information will be added to the ESET Knowledgebase article hxxp://support.eset.com/kb2138/"Which email clients are compatible with Windows ESET products?"

I believe that this issue (if these are the same things as I'm interpreting them) was resolved in the latest ERA 6.2 release, from changelog: Fixed: An incorrect IP address of a computer is sometimes shown in ESET Remote Administrator Web Console when the computer has multiple network adaptershttps://forum.eset.com/topic/5856-eset-remote-administrator-62-has-been-released/

Sorry @nhesetnod32 I'm not sure. I've asked--I don't know if the hotfix still applies with the latest release of ERA Agent.

yes, sorry, @jimwillsher is correct -- see hxxp://support.eset.com/kb3668/ for instructions to run the component upgrade task. This will upgrade the ERA server and agents.

Service Release for ESET Remote Administrator Agent version 6.2.190 was released today (for use with ERA 6.2.11). Can you make sure you're using the latest version and see if this resolves the issue: hxxp://support.eset.com/kb3690/

From the KB/support perspective, we typically recommend a clean install when possible, it's just more reliable for the majority of cases (support cases). However, with v9, there is the licensing system change, which should pull the existing license (u/p) in an "overlay" installation and convert it to the License Key (not visible in product) / License ID (visible in product). For that reason, it may be better to install over, but as I said, since it's a regional release we haven't tested this extensively to make a universal recommendation (in the EN KB) regarding the upgrade process. We usually wait to receive feedback from our Customer Support team regarding the recommended process.

Are you installing the Beta version, from the image it looks like it's the fully released (regional) build? As this is a regional release, support will most likely have to come from your region's support.

The Online Help topic you mentioned is the only documentation we currently have. We are taking suggestions for content to create/update in the ESET Knowledgebase, if you haven't voted yet, submit your request to the POLL - ERA 6.2 Feature Documentation.

ESET Endpoint Security for OS X and ESET Endpoint Antivirus for OS X version 6.1.12.0 have been released and are available to download. Changelog: Added: Device Control Added: Hungarian language Added: Ability to set maximum virus signature database age before an alert for the outdated database is displayed Fixed: The application does not start automatically after upgrade to OS X 10.10 from OS X 10.8.5 Fixed: GUI crash when Bluetooth DUN and Ethernet with link-local Ethernet are connected simultaneously Fixed: GUI not responding after running a task in scheduler with a very long name Fixed: Malformed Apple-Mail boundary causes Mail.app to consume high CPU usage Fixed: Web control sometimes causes HTTP traffic to hang over 3G connection Fixed: Web control does not work if the machine boots in offline mode and then is connected to the network Fixed: esets_proxy process deadlock causes freezing HTTP, POP3 and IMAP traffic under high load Fixed: Certain settings are not locked when policy is applied from ESET Remote Administrator Fixed: Quarantined objects are not visible in the GUI after an upgrade from 4.1.97.1 Fixed: You cannot reactivate the product with the License Key or Security Admin account when the product has been previously activated using License Key or Security Admin account and then the Offline file was used for re-activation Fixed: Firewall issue when incorrect profile name appears in the rules table right after creating the new profile Fixed: OS X Server issue when the ESET product prevents access to Server Website and Wiki from the server machine Fixed: Interactive Windows appear when Presentation mode is enabled and operating system is not up to date Fixed: Issue with running processes not showing data after installation and update Fixed: Settings are not set as read-only when they are forced by policy using ESET Remote Administrator Fixed: Other bug fixes and minor GUI enhancements Known Issues: Known issues for version 6 ESET business products Support Resources: How do I install ESET Endpoint Security or ESET Endpoint Antivirus on a client workstation? (6.x)

ESET Endpoint Security for Android 2.0.130 has been released and is available to download from Google Play and eset.com. ESET Endpoint Security for Android protects company mobile devices against most recent malware threats and secures data stored on a mobile device even if the device gets lost or stolen. It also helps systems administrators to keep mobile devices in compliance with company policies. Changelog: Improved: You can disable the “Device is rooted” status in EESA and it is no longer reported to ESET Remote Administrator Improved: Various usability improvements Fixed: Resolved issue with resetting admin password when the product is not activated Fixed: Various other bug fixes For more information on this product, visit the ESET Endpoint Security for Android download page or contact your local reseller, distributor or ESET office. Known Issues: Known issues for version 6 ESET business productsSupport Resources: EESA 2.x Online Help (User Guide)

ESET Endpoint Antivirus and ESET Endpoint Security Service Release version 5.0.2254.0 have been released and are available to download. Changelog: Improved: Increased compatibility with third-party software on Windows XP (by implementing new minifilter driver) Improved: Update Mirror functionality improvements and bug fixes Fixed: Renew link does not work with expired license Fixed: Email protection does not correctly integrate into Windows Live Mail 9 and 11 on Windows 10 64-bit Fixed: Minor localization fixes For more information or to download a copy, visit the ESET Endpoint Security or ESET Endpoint Antivirus download page, or contact your local reseller, distributor or ESET office. Microsoft Windows 10: Click here for more information.

ESET File Security for Microsoft Windows Server version 6.2.12007.0 has been released and is available to download. Changelog: Added: Hyper-V storage scan allows inspection of virtual machines (both turned off and running) hosted by the server with enabled Hyper-V role NOTE: A scan of running VMs is possible only on Microsoft Windows Server 2012 and newer Added: Exclusions of separate processes to improve stability, performance and availability of critical services (for example, a backup) Improved: Settings synchronization across cluster nodes works properly even if centrally managed by ESET Remote Administrator Fixed: License synchronization issue between cluster nodes does not work correctly Fixed: Configuration for suppressing specific status messages in ESET Graphical User Interface (eGUI) does not work for eShell (suppressed notifications are always displayed in eShell) Fixed: If the ESET product has been activated using License Key or Security Admin account, and then Offline file is used for re-activation, subsequent re-activation with the License Key or Security Admin account is not possible Fixed: Despite a central policy from ESET Remote Administrator with settings lock in place, users with administrative rights can revert product settings to default values locally and thereby override the policy up to the point of the next policy sync with ERA For more information and to download the product, visit the ESET File Security for Microsoft Windows Server download page, or to check availability in your region, contact your local reseller, distributor or ESET office. Known Issues: For a detailed list of known issues, see Known issues for version 6 ESET File Security for Microsoft Windows Server. Support Resources: EFSW 6.2 Online Help (User Guide) How do I install and activate ESET File Security for Microsoft Windows Server 6? How do I upgrade from ESET File Security for Microsoft Windows Server 4.5 to ESET File Security for Microsoft Windows Server 6? ESET File Security for Microsoft Windows Server 6.2 FAQ

ESET Mail Security for Microsoft Exchange Server 6.2 has been released and is available for download. Changelog: New Product, no changelog.For more information or to download a copy, please visit the ESET Mail Security for Microsoft Exchange Server download page or contact your local reseller, distributor or ESET office. Known Issues: Known issues for version 6 ESET business products Available support resources: EMSX 6.2 Online Help (User Guide) How do I upgrade ESET Mail Security for Microsoft Exchange Server to the latest version? ESET Mail Security for Microsoft Exchange Server FAQ How do I install ESET Mail Security 6 for Microsoft Exchange Server? ESET Mail Security 6 for Microsoft Exchange Server—what's new?

Sorry about that Mike--check out our KB article for the FAQ and What's New in EMSX 6.2: ESET Mail Security 6 for Microsoft Exchange Server—what's new? and for North American users, the /int URL posted by TomasP's will not work, the correct link is hxxp://www.eset.com/us/resources/content-browser-detail/eset-releases-next-generation-of-esetR-mail-security-for-microsoft-exchange-server/

Someone else with more information about the Beta should confirm, but I don't think that ELA is for the Home Beta license conversions. I think that the Beta versions come activated with the correct key for the Beta, and you can't "re-register" or change the key using your own credentials.

Support Resources ESET Remote Administrator 6—FAQ / What's new? ESET provides support in the form of User Guides, fully localized application and online help, online Knowledgebase, and applicable to your region, chat, email or phone support. ESET Remote Administrator Online Help contains comprehensive reference information for system settings, configurations, installation scenarios and more. ERA Installation/Upgrade: Contains content for the installation process, upgrade procedures and using the migration tool ERA Administration: Contains content for how to manage and configure ERA including Post Installation Tasks and license management Virtual Appliance Deployment: Contains content for deploying ERA in a virtualized environment For video tutorials, see the ESET Knowledgebase YouTube channel. For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products.

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