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  1. One of the users complained about lack of storage on her mac mini. I've found out that there are 16Gb of .dat files in /Library/App.Supp/ESET/esets/logs, there were 3-4 files with name ndl+lots of numbers.dat, I put them to Trash. This week I've checked the same folder and there were 1 small(56bytes) and 1 big(4Gb) ndl.dat files. I did some research and found out that such files are created when I start the manual scan in Endpoint security. The longer it scans, the bigger file is. The problem is ones a week we have planned full scan. The problem occurs only on one device, others
  2. I cannot find anything like my problem on the forum. My Ubuntu linux server time is correct, all pc's time is correct, but the log written to trace.log is off by 3 hours. It's 9:45 but the log writes 6:45, the timestamp of trace.log is 9:45. I now have the latest version of the product. I don't know if this is causing any problems or just to ignore it. Because i'm having trouble updating agents, maybe this could be one of the reasons. Thank you.
  3. Hi All, We're currently on ERA v6.4 and starting to roll out the Web Control feature in one of our policies. During the creation of a rule, I click to edit the "user" list and it asks for user SID. I click the link to search for SID, and navigate to the correct user by name. However, once the user is selected, the user is again listed as the SID. Here's the problem: If I want to go back into the rule to remove a user or make any sort of a change to a user, I have to know their SID. Is something configured incorrectly or is this by design? Is my User Sync Task configured incorrectly? The ve
  4. Hi, so I've been having this problem for a week or so and I can't find a way to fix it. My ESET Personal Firewall + Windows Firewall are turned off for some random reason. It says that I should immediately restart my PC. I restarted it and I got the same message again. I tried re-installing it and nothing happened. When I tried to turn on Windows Firewall it didn't let me because of ESET. I'm using ESET Internet Security 10.0.369.0. Here are some screen shots: I'm usingg Windows 10 Pro. If anyone could help me please reply to this post.
  5. Hi All, What is the meaning of error attached below. Thank you.
  6. Dear All, Do we have any SCCM Compliance Settings/tools for ESET to check network security status? Thank you.
  7. Hello Team Found malfunction error in era dashboard on server machine i see some error in eset rough detection sensor. i attach screen shot of the error.check & tell me what's the issue. Regards Vimarsh P.
  8. After installing Agent ,but client can not connect to the server. Other computers can be connected,but this one. agent status.log Error: CReplicationManager: Replication (network) connection to 'host: "" port: 2222' failed with: Receive: NodSslWriteEncryptedData: Handshake failed to complete. how to fix it?Thanks
  9. Hi folks, I'm trying to analyse the log files of the ESET NOD32 for Linux Desktop with a small script, but they are hardly human readable. Is there a way to convert these log files to "normal", human-readable log files? Filename of files I'm talking about: /var/log/esets/eventlog.dat /var/log/esets/threatlog.dat Best regards xiconfjs
  10. Hello Team I have some clients installed with eea 6.4 and era 6.4 manage so i see some lock it say read only but i have some clients who dosent have any read only lock so how to remove this read only lock i attach image of lock symbol. Regards Vimarsh P.
  11. Dear All, Does ESET logs an event log entry if someone disable the "Real time file system protection" and re-enables it. If yes, where would I be able to find the date and time of such event. Best regards, Nalaka
  12. Hi Team, Good day. This is my first entry on this forum so please pardon my question. Is there a way to clear entries on Computer with problems section on ESET Remote Administrator console? There are still critical entries for our ERA instance which occured last August and this has been addressed already. Problem was that I can't see how we can remove this from the list or clear them. Is there such a way to do this? I attached a screenshot for reference. Thank you.
  13. pls give solution for below log Last error log Go to last error Scope Time Text SchedulerModule 2016-Aug-17 13:11:18 Received message: RegisterTimeEvent SchedulerModule 2016-Aug-17 13:11:18 Received message: GetRemainingTimeByUserDataRequest NetworkModule 2016-Aug-17 13:11:18 Socket connection (isClientConnection:1) established for id 1 NetworkModule 2016-Aug-17 13:11:18 Sending: VerifyUserRequest CAgentSecurityModule 2016-Aug-17 13:11:18 Verifying certificated user from host DBSVR CAgent
  14. Report Query- Can you create reports based alerts handled/marked as resolved over either a time period or since start of time? Most reports I can see is basically metrics on unresolved issues but I would like to see reolved issues and even time/date marked as resolved for metric purposes. Any help would be greatly appreciated.
  15. As the title suggests when performing an upgrade of Windows 10 1511 (Education x64) to 1607 the installation fails. I have managed to dig through the logs and found the following in the "c:\$WINDOWS.~BT\Sources\Panther\setuperr.log" DRVMIG: Failed to inject driver package in the new OS (payload hardlinked): C:\Windows\System32\DriverStore\FileRepository\ehdrv.inf_amd64_afab37c21652b95d\ehdrv.inf. Error: 0x80070002[gle=0x0000007a] I believe that ehdrv.inf is an ESET driver. I am wondering if the ESET engineers can take a look at this, as either disabling or uninstalling ESET before
  16. I would like to view logs through ERA v 6.4 from remote ESS Client v6 product. I cannot find task to resuest/export remote logs, ie. antispam logs. I can only see task to request sysinspector logs. If I remember correctly in ERA v5 there was option to request antispam logs. There is also a tutorial how to do this on v5, but not in v6: hxxp://support.eset.com/kb3364/?locale=en_US Export log files using ESET Remote Administrator Console Any help will be appreciated. Thank you.
  17. Hi All, I have created a new report templates for web control, but unfortunately it wont work(does not showing any report). Can anyone tell me, how to create it. I wanted to generate the report for blocked as well as allowed sites. Thanks in advance.
  18. Hello Team After install Eset V.9 or V8 new builds on Windows 8.1 Pro System Hang On Startup. I troubleshoot startup all is ok when i disabled eset service (ekrn.exe) or rename ekrn.exe also check try to delay but same issue system hangs on startup. i attach some log to you form sys inspector please check it & reply me soon. Regards Vimarsh.P Intel_NUC.zip
  19. Hello, trying to create a new Annual report with chart including the following: Active Threats report Threats Resolved Threats Unresolved But there are some issues cretating this report. Anyone may help or to propose current or create a new report with the above topics? Thanks in advance, Vasilis
  20. For some reason 1 of my clients has decided to stop checking in to our ERA server. The status.html looks fine and gives a green checkmark. I am attaching the "Last error log" which coincides with the last day the client connected to the server. I changed our actual IP address to to mask it, but it is the correct address. Last error log.htm
  21. Hello! Our company uses ERAS Version my question is that is there a way to remove the threats count number? Or will they dissapear after a period of time? I can resolve them by hand one by one, but this is not very effecitve. And realy i dont understand what will happen if i resolve a threat? Nothing? I cant force the client to do an action like clean or delete. So what can i do here? Review that there is problem, but, what can i do to resolve the problem? Sorry for my bad english.
  22. Wanted to add to another post- Someone else had a recent post RE "ESET Banking & Payment protection" (sic) (lower case p on mine) banking app opening itself. New install of smart security on a clean Win 7 32 bit compaq First ran Eset online scanner & realized I should uninstall Microsoft Security Essentials, during updates, banking icon appeared on desktop. (Later music icon appeared as well) Had opened no other programs or files) Also, had reached Eset.com via IE (no other browsers installed, memory was maxxed) & I was uneasy about possibility of Eset page being a ruse. There was
  23. Hi In Eset Smart Security 8, by setting password for settings, deleting the logs (for example list of filtered websites), needed entering that password. but in Eset Smart Security 9, although I set a password on the settings, deleting the logs (for example list of filtered websites), doesn't need that password. How can I force Eset to require password for deleting the list of filtered websites in Eset Smart Security 9? Thanks
  24. The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib Is this lib necessary? How to install in Appliance?
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