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We have an ESET Knowledgebase article that explains some reasons for this, as well as offers some solutions to try. The content is primarily directed to Windows OS, but most of the explanations/solutions are relevant for OS X as well. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN117 Specifically, see the section anchor-linked here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN117#special

You can submit potential False Positives using the instructions found here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 Closing thread.

The recommendation for EFSW version 6 on Terminal server is similar to the previous versions, in that we recommend disabling the ESET GUI. See the following Online Help topic for more information and for instructions: hxxp://help.eset.com/efsw/6/en-US/terminal_server.htm

Regarding Chrome, do you have SSL enabled? The following ESET Knowledgebase article may help: Create an SSL scanning exception for the service or device hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3487#exception If the above solution doesn't resolve your issue, you can submit a support request where they can troubleshoot the issue further.

This error could possibly be due to an unsupported web browser--can you confirm your browser meets these requirements hxxp://help.eset.com/era/6/en-US/index.html?supported_browsers.htm

Moving thread to ESS forum. After you reformat, reinstall ESET. How do I transfer my ESET product to a new computer? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2213

I have moved this thread to the forum Malware Finding and Cleaning. If ESET is blocking access to a website you believe is safe, you can perform the following two actions: 1) Report the website to ESET hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141#SubmitWebsite 2) Exclude the website from scanning (the link below is for ESET home Windows products--links to business and OS X products are included in that Knowledgebase article) hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2960

Sorry for the confusion, as Marcos said, this feature isn't supported on Android version 4.4 Kit Kat and above, which includes Lollipop (v5). For other users who want to use this feature with many contacts, you can create a group in your phone's contact list instead of a Google account and then select that group in EMS.

See the EMS for Android FAQ for all compatibility requirements and issues: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2711 For the issue with Kitkat, that doesn't apply to other Android versions (see question #11): Android 4.4 Kit Kat usersSMS & Call Filter is not functional in the ESET GUI on devices running Android Kit Kat 4.4 due to new SMS/MMS handling on this operating system. Users running Android Kit Kat 4.4 will see messaging that alerts them to this issue.

Can you provide a few more details, such as the product you're using (you posted to "General Discussion," if you simply post to the forum with the name of the product you're using, we can assume that is what you're using), what version, VSD, etc. (open ESET, Help and Support, About ESET..., select all in the Installed components section, right-click and Copy--paste that into your reply). Most issues related to this error that aren't malware related, are due to the product not updating and/or username and password entered incorrectly. For home products, you can try the instructions in the following Knowledgebase article in the mean time (it covers both of the primary issues). How do I know ESET Smart Security/ESET NOD32 Antivirus is updating correctly?

Additionally, you can't use the home products (for example, ESET NOD32 Antivirus, EAV) with ERA. And, afaik, only the very old versions of EAV (4.x) could be installed on a server, with many manual configurations needed--which is why we released EFSW as rugk said.

Here is the information regarding installation to a Domain Controller (found here and here): If you choose to install Microsoft SQL Server Express during ESET Remote Administrator installation, you will not be able to install it on a Domain Controller. This is likely to happen if you are using Microsoft SBS. If you use Microsoft SBS, we recommend that you install ESET Remote Administrator on a different server or do not select the SQL Server Express component during the installation (this requires you to use your an existing SQL Server or MySQL to run ERA database).

All I can offer at this time is a few links to the help content we have available for this topic: Upgrading the Agent by deployment: hxxp://help.eset.com/era/6/en-US/index.html?server_tasks_agent_deployment.htm Upgrading the Agent manually (locally): hxxp://help.eset.com/era/6/en-US/fs_agent_deploy_local.htmhxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3595#local Troubleshooting Agent deploy: hxxp://help.eset.com/era/6/en-US/index.html?fs_agent_deploy_troubleshooting.htm Let us know whether any of these help, and/or if not, how they can be improved for your specific use cases.

Here is a screenshot of the setting: It's an on/off slider in the Agent policy

ERA changelog for release 6.1.28 Improved: You can disable Windows Security Center monitoring of Antivirus and Firewall, and System Updates settings

Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products. Detailed changelog for the version compared between North America release and the global release can be found on the product Download page (the page below is hyperlinked): ESET Endpoint Security for Android Available support For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. Visit the following page to access Online Help (user guide) for the ESET endpoint product: ESET Endpoint Security for Android

UPDATE September 8, 2015 The new version 2.0.130 was released, see https://forum.eset.com/topic/5921-eset-endpoint-security-for-android-20130-has-been-released/ ----------------------------------------------------- The Next Generation of ESET Endpoint Security for Android version 2.0.112 is available. ESET endpoint and server products are primarily designed for use on workstations in a small business or enterprise environment. You can use the version 6 endpoint products with ESET Remote Administrator version 6, allowing you to easily manage any number of client workstations, apply policies and rules, monitor detections and remotely configure from any networked computer. New Features ESET Endpoint Security for Android protects company mobile devices against most recent malware threats and secures data stored on a mobile device even if the device gets lost or stolen. It also helps systems administrators to keep mobile devices in compliance with company policies. Application Control Device Security Anti-phishing ESET Live Grid integrated Improved Anti-Theft Import/Export of settings Background scanning Time based rules for SMS & Call filter New Licensing System Improved Device Enrollment For more information about the new version 6 business products, see What's new in ESET version 6 business products or contact your local reseller, distributor or ESET office.

Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products. Detailed changelog for the version compared between North America release and the global release can be found on the product Download page (the page below is hyperlinked): ESET File Security for Microsoft Windows Server Available support For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. Visit the following page to access Online Help (user guide) for EFWS: hxxp://help.eset.com/efsw/6/

The Next Generation of ESET FIle Security for Microsoft Windows Server version 6.0.12032 is available. EFSW 6 replaces EFSW 4.5 and is intended for use with ESET Remote Administrator 6. ESET endpoint and sever products are primarily designed for use on workstations in a small business or enterprise environment. You can use the version 6 endpoint or server products with ESET Remote Administrator version 6, allowing you to easily manage any number of client workstations, apply policies and rules, monitor detections and remotely configure from any networked computer. New Features Advanced Memory Scanner HIPS Exploit Blocker Device Control ESET Live Grid integration Clustering Support Re-engineered advanced settings ESET Shared Local Cache Component-based installation Specialized cleaners ESET Log Collector WMI provider Online help For more information about the new version 6 business products, see What's new in ESET version 6 business products or contact your local reseller, distributor or ESET office.

Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products. Detailed changelog for the version compared between North America release and the global release can be found on the product Download page (the page below is hyperlinked): ESET Endpoint Security/Antirvirus for OS X Available support For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase.

UPDATE September 8, 2015 The new version of EEA/EES for OS X 6.1.12.0 was released, see https://forum.eset.com/topic/5922-eset-endpoint-security-for-os-x-and-eset-endpoint-antivirus-for-os-x-version-61120-have-been-released/ ----------------------------------------------------- The Next Generation of ESET Endpoint Security for OS X and ESET Endpoint Antivirus for OS X version 6.0.24 are available. ESET Endpoint products are primarily designed for use on workstations in a small business or enterprise environment. You can use the version 6 Endpoint products with ESET Remote Administrator version 6, allowing you to easily manage any number of client workstations, apply policies and rules, monitor detections and remotely configure from any networked computer. New Features ESET Endpoint Antirvirus for OS X replaces ESET NOD32 Business Edition for Mac OS X. ESET Endpoint Security for OS X is a new product offering. Web access protection Anti-Phishing protection Two-way Firewall (EESX only) Email protection Presentation mode ESET Live Grid integration High resolution display support ESET Shared local cache Mac OS X Server support (EEAX only) New Licensing Logs in multiple formats For more information about the new version 6 business products, see What's new in ESET version 6 business products or contact your local reseller, distributor or ESET office.

Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products. Detailed changelog for the version compared between North America release and the global release can be found on the product Download page (the page below is hyperlinked): ESET Endpoint Security/Antivirus Available support For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. To see a list of all ESET Endpoint Knowledgebase articles, click here. Visit the following pages to access Online Help (user guide) for the ESET endpoint products: ESET Endpoint Security 6 ESET Endpoint Antivirus 6

The Next Generation of ESET Endpoint Security and ESET Endpoint Antivirus version 6.1.2222 are available. ESET Endpoint products are primarily designed for use on workstations in a small business or enterprise environment. You can use the version 6 Endpoint products with ESET Remote Administrator version 6, allowing you to easily manage any number of client workstations, apply policies and rules, monitor detections and remotely configure from any networked computer. What's new in ESET Endpoint Security / ESET Endpoint Antivirus 6? New Features Anti-Phishing protection Advanced Memory Scanner Vulnerability Shield Exploit Blocker Optimization for virtual environments ESET Shared Local Cache Optimization for “revert to default snapshot” state Idle-State Scanner Specialized cleaners First Scan after Installation Ease of use New Licensing System For more information about the new version 6 business products, see What's new in ESET version 6 business products or contact your local reseller, distributor or ESET office.

Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET business products. Detailed changelog for the version compared between North America release and the global release can be found on the product Download page (the page is hyperlinked below): ESET Remote Administrator I need help with ERA 6, what support resources are available? ESET provides support in the form of User Guides, fully localized application help, online Knowledgebase, and applicable to your region, chat, email or phone support. The ESET Remote Administrator Basic Setup Guide contains step-by-step instructions to install the ERA Server and deploy the Agent to client computers. ESET Remote Administrator 6 User Guide contains comprehensive reference information for system settings, configurations, installation scenarios and more. Visit www.eset.com/contact to email ESET technical support or for personalized assistance in North America, call 619-630-2400 (6:00am - 6:00pm Pacific Time, Monday - Friday). For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. To see a list of all ESET Remote Administrator Knowledgebase articles, click here For ERA videos, see the ESET Knowledgebase YouTube channel or access the videos directly from ESET by visiting the following Knowledgebase video articles: How do I perform a push installation using the ESET Remote Administrator Web Console? (6.x) How do I deploy the ERA Agent from the ESET Remote Administrator Web Console? How do I install ESET Remote Administrator Server (6.x)?

The Next Generation of ESET Remote Administrator version 6.1.28 is available. ESET has released globally the version 6 business products following the release on December 11th, 2014, in North America. ESET Remote Administrator 6 (ERA) is a successor to ESET Remote Administrator version 5. However, ERA 6 introduces a new architecture compared to earlier versions of ERA. The ESET Remote Administrator Server is still the central point of communication used to administer client computers; however, in ERA 6 there are a number of new components that you can deploy to create the best solution for your specific environment. ESET Remote Administrator 6—FAQ / What's new? New Features Server / Proxy architecture Computer/Group centric approach A new web-console with drill-down capabilities ESET Remote Administrator now runs on Linux too Automatic RIP & Replace during installation Support for the virtual environment Role-based management Improved policy management Configurable triggers New approach towards tasks Drastically enhanced reporting options Customizable notifications Simplified product deployment New licensing system Strengthened security Rogue detection sensor And more... For more information about the new version 6 business products, see What's new in ESET version 6 business products or contact your local reseller, distributor or ESET office. Important Note for ESET Managed Service Providers (MSPs): If you are using any RMM plug-ins for ESET (Kaseya, LabTech, Pulseway) and/or are using ESET’s MSP Licensing system (MLS/EMU), please note that MSP licensing, plug-ins, and an updated management API will not be available to support ERA version 6 for the global release. These updates are planned for a later release.