Peter Randziak

Hello, I will let the dump check by devs, but again it is only a kernel minidump "Loading Dump File [*120916-12046-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available" Please enable complete memory dump as described here: hxxp://support.eset.com/kb3496/?locale=en_US(select option Complete memory dump) as we will probably need it for analysis. System restart is required, after you capture a complete memory dump, you can disable the Banking and payment protection to prevent further BSODs. Regards, P.R.

Hello, I checked the dumps and in 3 of 4 the HIDCLASS.SYS seems to be the culprit of the crash and ekbdflt.sys is not even in the stack. Can you please enable full memory dumps and provide me with a full memory dump, after it crashes again so we can analyze it properly as minidumps often do not contain the necessary information to analyze the issue. Regards, P.R. can you please enable full memory dumps and provide me with a full memory dump, after it crashes again.

We are happy to announce that the BETA version of significantly improved and refactored ESET Mobile Security for Android is available via the Google Play BETA channel. To join the test please follow https://play.google.com/apps/testing/com.eset.ems2.gp on your Android device, then just click on “BECOME A TESTER” button (login to your Google account may be required). In case you do not have ESET Mobile Security for Android installed, proceed to installation by selecting “Download the Mobile Security & Antivirus app on Google Play”. What's new in this BETA? -New Anti-phishing which supports more browsers and works on all supported Android versions -New permissions model requiring permissions when needed by enabled functionality -Simplified Anti-theft feature -Many improvements and changes under the hood Please give these features a test ride along with the setup wizard. When you join the program, you may apply for a 3-month premium license so you can test and enjoy the application fully. In case you experience an application crash, please select to send us the crash report. Thank you for your participation, Your ESET BETA Team

Hello, If you want a secure location that multiple people can access, then I would recommend taking a look at either using virtual disks or an encrypted archive to store data inside of them. How to use DESlock+ Archives - hxxp://support.deslock.com/KB378 How do I use Virtual Disks? - hxxp://support.deslock.com/KB338 Yes, all of your users will need DESlock+ installed and also have the right encryption key so that they can access the contents of either an encrypted archive or virtual disk. Regards, P.R.

Hello Deszynda, please try to reboot the server and retry the activation, in case it won't help try to reinstall EFSW from a scratch. Please let us know how it went. Regards, P.R.

Hello, ESS license should work with EIS. Let us know, if you encounter any issues with it so we can try to assist you. Regards, P.R.

Hello, If I remember correctly, the support for latest versions of Chrome x64 should be added in a service release, which is about to be released soon. P.R.

Hello, so it would be good to have 2 or 3 of them to check. Can you please also get the exact time when it happened, please include time zone info as well. Regards, P.R.

Hello, can you share your public license ID so we can check the license? Regards, P.R.

Hello, we are aware of one possible BSOD tiger related to process termination, but is quite rare so it shouldn't happen each time on upgrade. It is fixed in the planned 6.5 version and the fix was back-ported to version 6.4, but not released yet. Can you please send me (via private message a link to compressed memory.dmp) a full memory crash dump so we can check if is it the same issue or something different? Regards, P.R.

Hello, In case you experience ESET service crashing, please enable creating of diagnostic dumps and if the crash repeats open a support ticket with the crashdump file and ESET log collector, those cases are usually being analyzed and fixed quite fast. Regards, P.R.

Hello Amel, does the issue persist after system restart? Can you please share the screenshot of the error and appropriate entries from the ESET's event log? Regards, P.R.

Hello Ron, thank you for notifying us, the driver is available again on the same FTP link. Regards, P.R.

Hello, would it be possible to send me a complete memory dump and ESET log collector output via a private message to check? Please create the complete memory dump in a state, when the system is frozen for at least 30 seconds, you can configure it according to our KB article hxxp://support.eset.com/kb380/?locale=en_US Regards, P.R.

Hello Irmuk, can you please try to (re)install (if missing) the C++ redistributable packages? If it won't help you can send me the procdump from the crash and output from ESET log collector tool and we will look into it. Regards, P.R.

Hello, yes we plan to release EVSA for NSX. Regards, P.R.

Regarding eelam.sys driver signature: "Each driver .sys file must be code signed by Microsoft, using a special certificate indicating that it is an Early Launch AM Driver." as stated in ELAM Prerequisites by MS. So the signature is correct. As Marcos said we are looking into it and we will post here the solution, once we have one available.

Hello, a crash dump from the iexplore.exe and output from ESET log collector tool might help us to check what happened. Regards, P.R.

Hello, can you send me the license e-mail via private message so I can check it? Btw. is there anything preventing you from upgrade to v.10, if I may ask? Regards, P.R.

Hello, in the license mail, there should be also the license for legacy product i.e. the username and password. Can you please check it, if you have it there? Regards, P.R.

Hello, you have maybe more licenses or the license you need may be ordered for different e-mail address. In that case, please contact the sales https://www.eset.com/us/contact-sales/ Regards, P.R.

Hello, you can use https://www.eset.com/us/support/lost-license/business/to retrieve your license or contact sales in a country, where you purchased it https://www.eset.com/us/contact-sales/?intcmp=header-contact-number Regards, P.R.

Hello, v.9 and v.10 are activated by a license key, may I ask you why do you need an username and password? Regards, P.R.

Hello, ESET licenses are not bound to a specific version, but to product line. So if you used v.4 of ESET File Security you can upgrade to v.6 without any extra fee. Regards, P.R.

Hello, the preview version of ESET Online Scanner, fixing reported stability issues is available here: hxxp://ftp.nod.sk/~randziak/ESETOnlineScanner_ENU.exe The version is not yet fully tested and approved so use it at your own risk. Please let us know in case you experience any issues with it. P.R.