Peter Randziak

Hello @marco1958, 7.0.1152.0 is a version for file servers, this is a BETA of a product to protect Linux desktops i.e. systems on which the users work... I will send you a private message in few moments with details. Regards, Peter

Hello @ezeitoun, so please take a fresh 1. set logs after the reboot with the ESET Log collector tool 2. dump the ekrn.exe process with procdump pack those two into and archive, upload them to a safe location and send me a private message with download details so I can check them... Regards, Peter

Hello @ezeitoun, In the log you shared there are entries like: "Entry" = "Product: ESET Mail Security -- Error 5015. Please shut down your IBM Domino server before installing or uninstalling this product." The Domino service needs to be shut down or restarted so our product can integrate into it. Simple server restart should resolve the issue for you, please let us know if it helped. Regards, Peter

Dear Linux community, We’ve been working on the new generation of our solution for Linux desktops for quite a while. The hard work of our development & QA teams, using technologies developed for the ESET File Security for Linux 7, were materialized into the first BETA version of our Endpoint product, which we would like to share with you. To mention just few of the top new features: Completely new distributed architecture, natively 64-bit, with better performance, security and stability New technology for On-access scanning by means of ESET-in-house-developed lightweight kernel module Optimized for multi-core performance Compatible with latest ESET Security Management Center 7.1 If you are interested in getting a chance of a hands-on experience with it and see the full list of improvements, just leave a comment here or send me ( @Peter Randziak) and @TomasP a private message. We are looking forward to your participation.

Dear Linux community, We’ve been working on the new generation of our solution for Linux desktops for quite a while. The hard work of our development & QA teams, using technologies developed for the ESET File Security for Linux 7, were materialized into the first BETA version of our Endpoint product, which we would like to share with you. To mention just few of the top new features: Completely new distributed architecture, natively 64-bit, with better performance, security and stability New technology for On-access scanning by means of ESET-in-house-developed lightweight kernel module Optimized for multi-core performance Compatible with latest ESET Security Management Center 7.1 If you are interested in getting a chance of a hands-on experience with it and see the full list of improvements, just leave a comment here or send me ( @Peter Randziak ) and @TomasP a private message. We are looking forward to your participation.

Dear Linux community, We’ve been working on the new generation of our solution for Linux desktops for quite a while. The hard work of our development & QA teams, using technologies developed for the ESET File Security for Linux 7, were materialized into the first BETA version of our Endpoint product, which we would like to share with you. To mention just few of the top new features: Completely new distributed architecture, natively 64-bit, with better performance, security and stability New technology for On-access scanning by means of ESET-in-house-developed lightweight kernel module Optimized for multi-core performance Compatible with latest ESET Security Management Center 7.1 If you are interested in getting a chance of a hands-on experience with it and see the full list of improvements, just leave a comment here or send me ( @Peter Randziak) and @TomasP a private message. We are looking forward to your participation.

Hello @Krzysztof, we have special debug version prepared to tackle this issue. please download it from http://ftp.nod.sk/~randziak/EMSA/5.2.38.0/ and install on your device. Make sure logs submission is enabled, reproduce the issue, submit a ticket for us and let us know, so we can check your logs to see what the root cause is Regards, Peter

Good, glad it got resolved and thank you for keeping us posted. Peter

Hello @KHIng, my experience is, that the ESET toolbar is greyed out, when no message is selected i.e. for example when there is not message in that folder / mailbox. Once I click on a message even in the mapped shared mailbox, I can see the icons active, can you confirm such behavior? Peter

Hello @Cashrewards, 1. in case you lost the old management server with not backup you need to redeploy the agents so the have the new 2. My personal guess is that the Windows endpoints are not able to get to https://edf.eset.com/edf do you use any proxy / firewall to control the access to the Internet? The ECP.20006 means that the client fails to establish secure connection to the EDF... note: the proxy is being set per user basis and the ESET service runs under the Local system user ... 3. the process is the same on Windows and macOS as well... Regards, Peter

Hello @Md Rasel, well we would need the logs to check it, so collect them as described at https://support.eset.com/kb3404/ , upload them to a safe location and send me a private message with the download details and reference to this forum topic. Peter

Hello @Krzysztof, we had few such cases reported, simple app reinstallation should help, if not let us know we may share special logging version with you, which should help us to reveal the root cause on your device... Regards, Peter

Hello @Md Rasel, to resolve the issue follow the steps described in this KB article https://support.eset.com/kb6570/ and let us know how it went. Peter

Thank you for your very positive feedback, much appreciated. Peter

Hello @Enrico / @itman, if you are able to reproduce it. can you please provide us with: 1. Processmonitor log (saved in native .PML format) with Advanced output enabled from the boot-time, from a boot where the error is being logged 2. output from ESET Log Collector utility? Please compress those two to an archive, upload them to a safe location and send me the download details via private message with a reference to this thread Regards, Peter

Well that is quite strange... Thank you for keeping us posted and I'm glad that the issue is resolved. Peter

good, thank you @marnee I will respond you privately then... Peter

Well that is a very good question. Do you happen to have a sample of it or anything, that might help us to identify it? Peter

Hello @itman, I asked our code signing guru what can be the issue, but he is currently out of office so the response might take time... Regards, Peter

Hello guys, I will ask internally as I have not experience with ESMC API. May I ask why using the full ESMC is not the preferred option to manage the clients and utilize it's broad managing and reporting feature set? Regards, Peter

Hello @marnee, have you installed the very latest version available? Can you please sen the dump type to complete (you can follow https://support.eset.com/kb380/ ) reboot your system and in case the BSOD happens again, compress the dump, upload it to a safe location and send me a private message with the download details so we can check it. The one you provided is only a minidump so there is nearly no data to find the root cause 😞 Regards, Peter

Hello @Inegi, I would first check if the user, under which you are attempting delete / modify the tasks has sufficient access rights to do so... Regards, Peter

Hello guys, we noted the issues during the weekend, the team responsible is investigating the issue. Regards, Peter

Hello @Casper Stekelenburg, there is an example in C++, but generally you just need to init the ESMC API libraries and that send the messages in JSON format. What RMM do you use, if I may ask? Some of them are integrated and supported, see https://help.eset.com/eea/7/en-US/idh_config_ermm.html Regards, Peter

good, thank you for the confirmation. as the Insiders are special 😉 they have the modules even before the pre-release so it goes: Devel (used in ESET HQ and Insiders) -> pre-release (users who decided to opt-in) -> standard release -> delayed updates... Peter