
Peter Randziak
ESET Moderators-
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2,192 -
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87
Everything posted by Peter Randziak
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Hello @rgoldman, Thank you for the update and your effort to find that out. I'm checking with the dev team what logs might be helpful to reveal the issue, we will keep you posted. Peter P_EESW-6420
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esets_daemon freeze - 2020 version
Peter Randziak replied to Krzysztof L.'s topic in ESET Products for Linux Servers
Hello @angeloxx, I checked it with our Linux support specialist and it seems that the esets service was not stopped. He advised to: stop the esets service delete contents of /var/opt/eset/esets/lib/ start update esets_update --verbose start esets service Please share the results with us. Peter -
esets_daemon freeze - 2020 version
Peter Randziak replied to Krzysztof L.'s topic in ESET Products for Linux Servers
rm -rf /tmp/esets_update.lock /var/opt/eset/esets/lib/* /opt/eset/esets/lib/esets_modules Peter -
Hello @notuo, I would start with: Disable the SSL/TLS filtering in the ESET GUI Reboot the system Change update type to pre-release Wait until the update finishes and make sure you have Internet protection module 1414 Enable the SSL/TLS filtering in the ESET GUI Check if you are able to fetch the e-mails in Thunderbird. If not 1. is the certificate used to secure the connectivity to the e-mail server trusted by the system on which you run the Thunderbird? If not import it to be trusted and try to fetch the e-mail again. If e
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Real-time file system protection Non-functional
Peter Randziak replied to tbauma1's topic in ESET NOD32 Antivirus
You may follow this KB article https://support.eset.com/en/kb2788-uninstall-and-reinstall-my-eset-home-product Peter -
Hello @jmparsons, at first try to enable the "blocking of SSL v2" and check if the Dropbox is able to establish the connection. If not provide us with a logs to check: 1. Stop the Dropbox service 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the Dropbox service and wait for the error "can't establish secure internet connection" 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector 6. upload the logs to a safe location and send the download
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Hello @PuterCare, 1. Prepare the Word plugin to a state before the activation 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the Word plugin that communicates with a remote server to activate itself 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector 6. upload the logs to a safe location and send the download details to me and @TomasP to check. OR The dev team implemented multiple fixes to attempt to resolve the issues reported and
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upgrade era from 6.5 to 7.2 question
Peter Randziak replied to Mohammad Musa's topic in Remote Management
Hello, the new replication protocol used in ESMC 7 does not support connectivity by means of the ERA (6.5 and lower) proxy, note this was not a standard http proxy. The agents may use a direct connectivity to the ESMC server or my connect by means of standard http proxy in case the direct connectivity is not an option. When it comes to ERA backup, you may follow https://help.eset.com/era_install/65/en-US/db_backup.html Peter -
Trying to upgrade Password Manager
Peter Randziak replied to ALLENPERKINS's topic in ESET Endpoint Products
Hello @ALLENPERKINS and @HanTim, I'm sorry to hear that you have such experience with it. Can you please send me and @TomasP a private message with info on e-mail address to which you have registered your PWM store, we will check it with the PWM devs and do our best to resolve the issues with you. Peter -
Hello @Astroman, When it comes to ESET settings, you may export them to a file and import on your new PC, the process is very easy and is described at https://support.eset.com/en/kb3133-import-or-export-eset-configuration-settings-using-an-xml-file When it comes to the ESET password store, with a valid license it is being synced to a server so migration is supported, to be sure I would export it as well. P.S. congratulations to your new PC 🙂 Peter
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Protocol filtering stops access to emails
Peter Randziak replied to joaer's topic in ESET NOD32 Antivirus
Hello guys, The dev team analyzed the reported issues and prepared a module with one of the changes reverted, which should address the issue. The module is Internet protection module 1401.1 and is available on pre-release update channel. Can you please try to switch to pre-release updates, revert the workarounds and let me know how it went? Thank you and have a nice weekend, Peter -
WMI provider crash
Peter Randziak replied to Wrogg's topic in ESET Internet Security & ESET Smart Security Premium
Hello guys, yes the development team analyzed the issue and it seems that the issue seems to be caused by lazy garbage collection. The handles remain open until there is a serious shortage of them and as WMI scanning opens new handles continuously garbage collection seems to release them not fast enough... Peter Tracking note for us: P_ESSW-10901 -
Hello @Staj, I checked it with a guy responsible and he told me that the services, including the Premium support will be rolled out during the next year. The release will be gradual, but the exact schedule per country is not available yet. So the guesstimate is end of 2021 or during 2022... Peter