Peter Randziak

Hello Hungtt, I checked the first of the client dump (Mini Kernel Dump File only :-( ), but there are not ESET drivers in the stack so it does not seem as ESET would be the culprit. Can you please provide us with a complete crash memory dump to check? The size of the dump should be close to the amount of physical RAM on that particular system. Regards, P.R.

Hello Sammy, sure, I will send you a private message with further instructions in few moments. Regards, P.R

Hello Pbriel, sure, I will send you a private message with further instructions in few moments. Regards, P.R.

Hello Macros, Dinesh Pathirana and Bbraunstein, yes the BETA is still ongoing, I will send you a private message with further instructions in few moments. Regards, P.R.

Hello Hungtt, we need the complete crash memory dump (memory.dmp) located in C:\Windows\ please see this KB article for more info: http://support.eset.com/kb3496/?viewlocale=en_US Regards, P.R.

Hello HWS, The fixed driver will be available in the upcoming Endpoint 6.5 release. As I can see you decided to join the ERA 6.5 BETA test, so you have also access to the Endpoint 6.5 BETA ;-) Regards, P.R.

Hello HSW, ekpfix2011, yes sure, I will send you a private message with further info. Regards, P.R.

Hello, do you have the latest version of ESET File Security installed? Please send the memory dump (complete or at least kernel) from the crash so we can analyze the cause of it. Regards, P.R.

Hello Rene, yes sure, I will send you a private message with further info. Regards, P.R.

Hello Ren, we have a release candidate version, which should fix it (ENU version only so far). In case you are interested in a private test, send me and TomasP a private message with a reference to this topic. Regards, P.R.

Hello Amityservice, Tendoncs, PBA, Pinni3, Markwd, RandyWang, Anand Rachaita and Hungtt, thank you for your interest in ERA 6.5 BETA participation, it is really appreciated. I have just sent you a private message with further details. Regards, P.R.

Hello Mayowa, Karlisi, Kingoftheworld, V2TW, Haresh2015 and Vanroy, thank you for your interest in ERA 6.5 BETA participation, it is really appreciated. I have just sent you a private message with further details. Regards, P.R.

Hello James, thank you for your interest, PM sent. P.R.

Hello Morgan, can you please enable the Full dumps in the Advanced setup -> Tools -> Diagnostics and reproduce the crash? If successful please send me a private message with link to the dump and output from ESET Log Collector so we can check it. Regards, P.R.

Hello David, Koen, M-D and Bbahes, thank you for your interest in ERA 6.5 BETA participation, it is really appreciated. I have just sent you a private message with further details. Regards, P.R.

Hello guys, In case you would like to sign up for ERA 6.5 private early access test please visit https://forum.eset.com/topic/10388-eset-remote-administrator-65-private-beta-signup/ for more info. Regards, P.R.

Hello, we are preparing a BETA for ESET Remote Administrator. For more info and sign up please visit https://forum.eset.com/topic/10388-eset-remote-administrator-65-private-beta-signup/ Regards, P.R.

Hello Dave, we had an issue with the Policies in a specific language. It is fixed on Translation support module 1555.1, which has been released to update servers few moments ago for ERA6 release channel. ERA should download the update on next update attempt. Regards, P.R.

Dear ESET Remote Administrator users, My colleagues already shared some news and insights about the next version of ERA. I’m happy to say that we are in the final stages of ESET Remote Administrator 6.5 development and the BETA version should be available quite soon. We would like to share it with you so you can try it before it gets released officially and give us a feedback on it, which is very valuable for us. In case you are interested in the private BETA for ESET Remote Administrator 6.5 please reply to this topic or send me and TomasP a private message. We will grant you access to a hidden sub-forum, where an instructions how to get the ERA 6.5 BETA will be provided, once the BETA is available. We would also like to ask you to report and discuss everything regarding this BETA in the specific sub-forum as we would like to keep it under control. Except for already mentioned new features, the ERA 6.5 will bring: Database redesign, in order to achieve higher performance New security model bringing multi tenancy New endpoint all-in-one installer Enhanced reporting Quarantine aggregated report Updated post-installation wizard Improvements in policy management Generic web-console changes I hope that you are as excited as me, so do not hesitate and sign up for the private BETA test right now! We are looking forward to your feedback Thank you in advance, Peter Randziak

Hello, it depends on the feedback of the RC version so no promises. Hopefully it will be available in the January as there is not much time left this year before the holiday season. Regards, P.R.

Hello, we have a release candidate version, which should fix the issue. If you are interested in a private test please send me and TomasP a private message with a reference to this forum topic. Regards, P.R.

Hello, we have a release candidate version, which should fix the issue. If you are interested in a private test please send me and TomasP a private message with a reference to this forum topic. Regards, P.R.

Hello, we have a release candidate version, which should fix the issue. If you are interested in a private test please send me and TomasP a private message with a reference to this forum topic. Regards, P.R.

Hello, our developers found the culprit of the issue. In libc6-i386 (recommended by the installer) it seems there is bug causing this behavior (It is not easy replicate without our app). To solve the issue this version you need to install pkg "libc6:i386" instead of "libc6-i386". Regards, P.R.

Hello, the full memory dump should be located directly in Windows root so C:\Windows\memory.dmp O.K. please let us know, once you will have the complete dump. The Dev responsible for the OPP told me that he did not find anything pointing on us in the minidump, so the complete may shed more light on it. Regards, P.R.