Peter Randziak

Hello guys, @jimwillsher and @rekun I sent you a private message with the download link. @kingoftheworld you got the license in your private message inbox <fun> the invoice will come later :-) </fun> Thank you for your participation, P.R.

Hello, @EdwardTus you are welcome. @bbahes those will be bring by Configuration support (plus Translation support) module, but not sure when an release is planned. Regards, P.R.

Hello Steve, the ERA agent is needed on each system, you would like to manage. The agent itself does not consume the license, nor the ERA server. Regards, P.R.

Hello User, thank you for letting us know, we will look into it. Regards, P.R.

Hello, yes Citrix is supported see https://citrixready.citrix.com/eset-spol-s-r-o--2.html we have also few KB articles on this topic like http://support.eset.com/kb3699/?locale=en_US Regards, P.R.

Hello David, it may take some time, until the in-product upgrade is available. The version is available for all customers. The issues should be fixed in the HIPS module so I really hope that the clean installation will fix it for you. If not I will try to assist you with further troubleshooting. Regards, P.R.

Hello MSE, Thank you for sharing your opinions. I said the core application, but a very large part of the functionality is covered by automatically updated modules, which are developed for all versions even those in basic support. I may agree with partially about the tests, but if you are not a good driver, it is probably just a matter of time until you cause an accident and even if one went through a job interview like a star, he will be probably released from his work once his real capabilities are revealed,... You would be probably surprised how many user are interested in low resources consumption, especially in the smooth system usage. The same as about RAM you can say about any other resources like who cares about CPU consumption, when there are multi cores common nowadays, 1 TB disks and so on,... Regards, P.R.

Dear ESET Endpoint Security / ESET Endpoint Antivirus users, I’m pleased to announce that the new version of ESET Endpoint Security 6.6 built from new code base is ready to be tested outside of our lab, by the real users. The builds are available on our FTP server ftp.nod.sk/~randziak/EES_6.6_BETA/ This version can be activated by standard licenses issued for ESET Endpoint Security. In case you are interested in a BETA license for evaluation, please drop me a private message, I will provide you with one. If you need the installer without the AV remover or just the ESET Endpoint Antivirus let me know as well. The most important scenario, which we would like to be tried by you is to perform and upgrade from previous ESET Endpoint Security as we believe that the changes introduced will make everyone eager to upgrade to it. Although the version 6.6 does not bring any huge new feature, the changes under the hood are more than significant: - The protection modules were switched to standard .dll format bringing: significant RAM saving full support for the Microsoft Windows 10 Creators update faster ESET service startup - Improves the protection level AMSI support (Windows 10+) Protected service (Windows 8.1+) Advanced scanning of browser scripts - Native x64 ESET service - Initial scan improvements Runs only once, after the product is activated Does not start if a laptop is on battery - Revamped GUI New update pane New Help and support section New Setup pane design New Logs layout Graphics improvements - The product starts the full protection, including the drivers installation after the activation - Firewall uses the Windows network settings as a default (no user prompt after installation) As you can see the list of changes is quite long and we believe that all of them will improve both the level of protection and the level of user experience. As the changes were quite significant, we are aware of few known issues with this product, which shouldn’t affect the user experience too much: - New settings are not available in ERA yet - Product activation is not kept after upgrade from EES / EEA generation 5 and some settings are not overtaken (like Scan profiles) - Some protection features are shown as not functional until system reboot - New version link on Protection status does not work, update to new version must be started from Update pane - Help is not fully updated yet Please do not hesitate to share your experience with the new EES 6.6 on the forums, in case of technical issues the preferred way is to submit a support ticket via the help and feedback available in the product as logs are generated and send (if allowed by the user) on the background to easy the analysis by our engineers and developers. We are looking forward to your feedback, Peter Randziak

Dear ESET Endpoint Security / ESET Endpoint Antivirus users, I’m pleased to announce that the new version of ESET Endpoint Security 6.6 built from new code base is ready to be tested outside of our lab, by the real users. The builds are available on our FTP server ftp.nod.sk/~randziak/EES_6.6_BETA/ This version can be activated by standard licenses issued for ESET Endpoint Security. In case you are interested in a BETA license for evaluation, please drop me a private message, I will provide you with one. If you need the installer without the AV remover or just the ESET Endpoint Antivirus let me know as well. The most important scenario, which we would like to be tried by you is to perform and upgrade from previous ESET Endpoint Security as we believe that the changes introduced will make everyone eager to upgrade to it. Although the version 6.6 does not bring any huge new feature, the changes under the hood are more than significant: - The protection modules were switched to standard .dll format bringing: significant RAM saving full support for the Microsoft Windows 10 Creators update faster ESET service startup - Improves the protection level AMSI support (Windows 10+) Protected service (Windows 8.1+) Advanced scanning of browser scripts - Native x64 ESET service - Initial scan improvements Runs only once, after the product is activated Does not start if a laptop is on battery - Revamped GUI New update pane New Help and support section New Setup pane design New Logs layout Graphics improvements - The product starts the full protection, including the drivers installation after the activation - Firewall uses the Windows network settings as a default (no user prompt after installation) As you can see the list of changes is quite long and we believe that all of them will improve both the level of protection and the level of user experience. As the changes were quite significant, we are aware of few known issues with this product, which shouldn’t affect the user experience too much: - New settings are not available in ERA yet - Product activation is not kept after upgrade from EES / EEA generation 5 and some settings are not overtaken (like Scan profiles) - Some protection features are shown as not functional until system reboot - New version link on Protection status does not work, update to new version must be started from Update pane - Help is not fully updated yet Please do not hesitate to share your experience with the new EES 6.6 on the forums, in case of technical issues the preferred way is to submit a support ticket via the help and feedback available in the product as logs are generated and send (if allowed by the user) on the background to easy the analysis by our engineers and developers. We are looking forward to your feedback, Peter Randziak

Hello, in case you are unable to use the unlocker tool, you can manually uninstall the product by ESET Uninstaller as described in this KB article: http://support.eset.com/kb2289/?locale=en_US Regards, P.R.

Hello MSE, well synthetic tests are one thing and real user experience is other. We continually add new protection layers (which might of course will use a bit more resources) but also we work hard on optimizing the existing ones as the resource usage is one of our key advantages, with the level of protection of course. In v.10 we made significant changes under the hood to improve the product and some can be really seen like the memory consumption, which is significantly lower than in the previous versions. When it comes to the support you will get it for sure, but I do not thing we would made any significant changes in the core application unless a critical bug is reported. The upgrade to v.10 is quite good advise in my opinion as over the time we fixed many issues and it is quite ineffective both for customer and for support to time-consumingly troubleshoot an issue, which is probably already fixed,... Regards, P.R.

Hello David, we identified and fixed one issue, which could be causing the 0x847695d0 error, should be distributed via the automatic module updates. In case it won't help can you please try to upgrade to the latest version 10.1. (released on April 11) Please let us know, how it went. Regards, P.R.

Hello MSE, the v.8 is currently in limited support mode, see http://support.eset.com/kb3678/?segment=home for more details. It is really strange that you had issues with v.10 and system slowdown as this should be lighter on system than the v.8. Regards, P.R.

Hello Hungtt, the ESET service runs under the local system account, does it have access to that folder? It should be accessible for Everyone. In case granting the access rights won't help. I would recommend you to switch to http service, you just need to open the port on server's firewall. Regards, P.R.

Thanks for sharing, please let us know how it went. note: please do not speak very much about the "10.2." in the public part of the forums,... Thank you, P.R.

Hello Stephan, I would start with checking your spam folder / promotions folder in case you use Gmail / Googlemail. In case you haven't received it, please contact your local ESET support with the purchase order number. Regards, P.R.

Hello David, a simple restart should solve the issue with the Banking and payment protection. Can you please share the URL and screenshot, where are you redirected once you try to submit a support ticket? Regards, P.R.

Hello, thank you for the screenshots. I was in impression that the high memory consumption is caused by the ESET service (ekrn.exe) now I can see it the ESET GUI (egui.exe) Can you please run a procdump from an elevated command line with parameters procdump.exe -ma -m 1000 egui (it will dump egui.exe if the memory will go over 1 000 MB), procdump can be downloaded from the MS site: https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx Pack the dump along with output from ESET log collector created according to http://support.eset.com/kb3466/?locale=en_US , upload it to a safe location and send me a link via private message to check. Regards, P.R.

Hello jdev, I found these resources http://help.eset.com/era/6/api/ and http://help.eset.com/era/6/api/era6_serverapi_tutorial.pdf which might be helpful. Regards, P.R.

Hello Pavol, the module will update automatically, once we release it. ERA server and agents as well check the availability of module updates on regular basis. Regards, P.R.

Hello guys, we published a customer advisory covering this topic: Regards, P.R.

Hello itman, thank you for sharing this interesting piece of info. We are aware of this possibility and we have it in plan to look into it, but it probably won't be easy so no promises. I still remember the issues we had after enabling Protected service for the ESET service ekrn.exe,... Regards, P.R.

AS Marcos stated, you need to have admin rights to write required registry entries to perform this type of attack. The registry entries for ESET service (ekrn.exe) and ESET GUI (egui.exe) are protected by the Self-defense as mentioned. I tried myself the "rename" workaround, they mentioned in the technical analysis on Win7x64 (so without Protected service available) and it was blocked by Self-defense successfully.

Hello, the Mirror tool requires Visual C++ Redistributable for Visual Studio 2015 (x86) to work properly, you can download them from the Microsoft site here: https://www.microsoft.com/en-us/download/details.aspx?id=48145 Regards, P.R.

Hello bbahes, thank you for your feedback. The documentation is written by an internal team, I will forward it to them. Regards, P.R.