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  1. Answers to the stipulated questions What are the waiting times for the conversion of the report data to PDF / PS / CVS? R / is making the report and the error that exceeds 9000 ms What ESMC / ERA platform are you using? R / the new ESMC version Could you verify that there is no process called ReportPrinterTool.exe (or without .exe in Linux) running? If it is running, check for how long and if there are minutes, try to stop it manually. Have you tried restarting the ERA / ESCM service if possible? It seems that this instance is quite long. R / the server was checked since the conosla is in windows but no process called ReportPrinterTool.exe was found Have you tried restarting the ERA / ESCM service if possible? A restart was done even of the complete server to validate that all the services started in a normal way but still presented the error of exceeding 9000 ms when creating the report
  2. hello, I still have the same problem you try to create the report but the error mentioned at the beginning exceeds 9000 ms, either when you extract it in fomrato pdf / ps / cvs. had in the version 6 was created the current version to version 7 of ESMC but update continues generating the same error when trying to get the reports.
  3. if you try to get other reports with the same result
  4. There are 56 teams that report and try to get any type of report and the same error comes out this image of the logs, console erac not ESMC
  5. hello could you help me with the following when trying to generate reports in the eset v6 console I get the message that the waiting time of 90000 ms of the request has been exceeded. Why is this error given and how do I solve it?
  6. hello I have the next case with the new verison of eset 7 is realziadon the migration but you have to update the agent for the changes of protocols I tried to perform the process through the deployment tools but throws many errors and through the task of the server also throws errors of communication among others that means or that other options exist to make the agent update to its most current version. I thank the help comments
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