Thank you all. The machines include windows and mac. Most of the issues are on the older version of eset, which we are upgrading. However, a few of this issue are on the latest agent and connected to ESET Protect. So we are running two versions. Should I move all the devices to ESET Protect and then send the task to upgrade the agent? I forgot to mention the group that is responsible for this said that we have to uninstall the old eset agent and reinstall the new eset agent. Thanks again!