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  1. Hello guys, One customer is asking us why its EPV8 is using 25% of CPU although there're no idle scanning nor module updates and so on. I created an ESET Log Collector with this setting turned on: advanced oper. system logging under tools -> diagnostics Can you forward this ESET Log Collector to developers? https://www.dropbox.com/s/kdivw66n0moco52/Uso excesivo CPU logs.rar?dl=0 For safety concerns I encrypted them with a password. Please ask me the password via inbox. Thank you.
  2. Nevermind, I found this calculator: https://help.eset.com/eei/1.5/en-US/?hardware_requirements.html
  3. Hi @JamesR! You right, it seems one of those random coincides of life. The server RAM is ok (8 GB of 24) but disk is in its limit. Currently there're 14 GB available of about 149 GB. I deleted some files and now there're 15 GB available and computers started reporting again. How many free space do you need for EEI? There're about 140 computers reporting to EEI. Thank you.
  4. Hello guys, Several months ago we reported a bug that caused the endpoints to stop reporting to EEI due to a change in time in Chile. More on this issue: On Saturday, April 3, the clock was back by one hour. The time zone was changed from GMT -3 to GMT -4 and it started failing again. The customer is using latest version that supposedly fixed this bug (1.5.1512) but it's failing again with this message: 1-04-07 16:59:39 015b4 Error: The disk usage or memory limit reached. Can't accept more data. (Device name) 2021-04-07 16:59:39 015b4 Error: HTTP error 503 while processing r
  5. You should use an older version or another Java distribution supported by console. 16 is not supported. We had the same issue as you.
  6. Hi @Kstainton, Thank you. What does it mean that console is in legacy mode? Why this appeared if no change was made? We want to upgrade console to latest version. Is it safe considering this issue?
  7. Hello guys, We've a customer were DESlock console stopped working with this message: Initially we pressed next button: But that didn't resolver the issue as the same wizard appeared again and again as a loop. We moved the content of the backup folder of the path where console is installed to another place and restarted service of console and it started working again but, why this happen? We didn't modified anything. Thanks.
  8. Hi MichalJ, Thank you. We're planing to use GPO. Will it work? The idea is to send a GPO to upgrade ERA 6.5 agent to EPC agent 8. André
  9. Hello guys, We've a customer that have about 1000 seats and they're using ERA 6.5 because it's installed on Server 2003 and there's no possibility to upgrade such Windows and so the console. As they don't have server they're evaluating to migrate to EPC. Is there any way to migrate at least connections from ERA 6.5 to EPC? Thank you.
  10. Hi, Thank you for this tip. It solved some alerts that were caused by Fortinet VPN client (fcdblog.exe) and I couldn't fixed with basic exclusion wizard.
  11. Hello guys, I've two suggestions: 1) The option to apply exclusions for web control detections or "Detected by ESET Endpoint Security product" alerts. We've a customer that is using web control and we configured the product so all blocked websites are logged in EPC console setting the verbosity accordingly. The problem is that this information is also sent to EEI console and this add a ton of unnecessary data and difficult the detection of valuable data. We can disable the verbose level but this will also affect the blocked website being logged and reported to ESMC. I mean this:
  12. Hi Marcos, just for curiosity. Why this signature is WinGo and not Win32/64? Thank you
  13. Hello guys, I hope everyone has a great 2021! We're using EPC and since then the only agent 7 that was reported outdated and was updated from there was the Agent for my macOS. All the Windows agents are reported as updated so if I send an update task nothing happens. The only solution I found so far is to generate a new all in one and to apply the update using this method but it's not ideal. We're using Spanish LA version and never the Japanese. If you need anything else please let me know. Thank you.
  14. Hello guys, The ability to add other type of hashes like SHA256 in order to block them and not only SHA1. Thanks.
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