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  1. Hi, Same issue here with our console and also one customer reported this to us.
  2. Thank you very much for the information, @dmaasland
  3. Hello guys, Can you help us? We're trying to create an EEI rule to block any executable that triggers the following rules: Filecoder behavior [M0601] Filecoder behavior [Z0601] And others. Thank you.
  4. Hello, I finally asked the customer to send all extensions located at C:\Users\[login_name]\AppData\Local\Google\Chrome\User Data\Default\Extensions to us. I checked one by one using extension's ID and visiting https://chrome.google.com/webstore/detail/extension_id (replace /extension id with valid extension id) until I found three suspicious and discarded others. One of the three was indeed confirmed as malicious by ESET Labs: The detection for this threat will be included in the next update of detection engine, expected version: 23400. 2.9_0.crx - JS/ExtenBro.Agent.EE trojan In case anyone need to report suspicious extensions that's a good approach.
  5. Hello guys, I'm writing because we have a customer with a Chrome extension that is causing many connections to malicious websites. How can we determine which extension is the cause of those connections so we can send it to ESET's Labs in order to add a detection? This customer is also using EEI but the executable is Chrome.exe and we can't find which extension is causing this behavior. Regards.
  6. Hello guys, One customer is asking us why its EPV8 is using 25% of CPU although there're no idle scanning nor module updates and so on. I created an ESET Log Collector with this setting turned on: advanced oper. system logging under tools -> diagnostics Can you forward this ESET Log Collector to developers? https://www.dropbox.com/s/kdivw66n0moco52/Uso excesivo CPU logs.rar?dl=0 For safety concerns I encrypted them with a password. Please ask me the password via inbox. Thank you.
  7. Nevermind, I found this calculator: https://help.eset.com/eei/1.5/en-US/?hardware_requirements.html
  8. Hi @JamesR! You right, it seems one of those random coincides of life. The server RAM is ok (8 GB of 24) but disk is in its limit. Currently there're 14 GB available of about 149 GB. I deleted some files and now there're 15 GB available and computers started reporting again. How many free space do you need for EEI? There're about 140 computers reporting to EEI. Thank you.
  9. Hello guys, Several months ago we reported a bug that caused the endpoints to stop reporting to EEI due to a change in time in Chile. More on this issue: On Saturday, April 3, the clock was back by one hour. The time zone was changed from GMT -3 to GMT -4 and it started failing again. The customer is using latest version that supposedly fixed this bug (1.5.1512) but it's failing again with this message: 1-04-07 16:59:39 015b4 Error: The disk usage or memory limit reached. Can't accept more data. (Device name) 2021-04-07 16:59:39 015b4 Error: HTTP error 503 while processing request for "PUT":"/EVENTS/V2/Device name:256e302d-f515-469b-bb40-1400411834c4 How can we fix this? No endpoint nor servers are being able to communicate with EEI server. Thanks. EIServer-2021-04-07.log
  10. You should use an older version or another Java distribution supported by console. 16 is not supported. We had the same issue as you.
  11. Hi @Kstainton, Thank you. What does it mean that console is in legacy mode? Why this appeared if no change was made? We want to upgrade console to latest version. Is it safe considering this issue?
  12. Hello guys, We've a customer were DESlock console stopped working with this message: Initially we pressed next button: But that didn't resolver the issue as the same wizard appeared again and again as a loop. We moved the content of the backup folder of the path where console is installed to another place and restarted service of console and it started working again but, why this happen? We didn't modified anything. Thanks.
  13. Hi MichalJ, Thank you. We're planing to use GPO. Will it work? The idea is to send a GPO to upgrade ERA 6.5 agent to EPC agent 8. André
  14. Hello guys, We've a customer that have about 1000 seats and they're using ERA 6.5 because it's installed on Server 2003 and there's no possibility to upgrade such Windows and so the console. As they don't have server they're evaluating to migrate to EPC. Is there any way to migrate at least connections from ERA 6.5 to EPC? Thank you.
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