DavidBeard

Necessary Preamble : I have downgraded my desktop PC's Windows Firefox version back to 56.0.2 because I simply can't get on with Firefox Quantum, which is too minimalist for me. I spent a long time refining my GUI and I want to keep it that way, so I have set the "Check for upgrades" to "Never". The problem is that when ESET SS starts up the Secure Banking Browser, that version seem to be a version that doesn't have the "Never" setting set and you can't change it that setting anyway, and so next time I start Firefox from the Desktop, it always upgrades itself back to Quantum. How can I get ESET to use the 56.0.2 version with the "Updates" settings set to "Never"? You'll probably say 'you should always use the latest version for best security', but the 56.0.2 version WAS considered to be a safe version before they decided to spoil the GUI with Quantum! If the Firefox developers get enough "stick" from their formerly loyal users, they might think again about the minimalist GUI and crippling users' previous pleasure. David

Hello P.R. My ESET Smart Security (not Premium) installation says that it is version 10.0.390.0, and that it is "up-to-date". It doesn't try to upgrade to version 10.1 Should I download the whole package again and re-install, and hope I get the 10.1 version, or is that only for "Premium" customers? Have you fixed the HIPS "User rules file contains invalid data" popup warning in this new version? David

I am now unable to use any browser on my Windows 7 / ESet SS10 PC to access my Online Banking Web sites! Immediately I get a Firefox popup window "Firefox is already running...etc", and with Chrome I get this : "Protected browser could not be started. Associated error code: 0x847695d0" So now what do I do? Uninstall Eset SS10 and re-install?

Your suggestion of re-starting to cure the Firefox Banking and Payment Protection problem didn't work I'm afraid. I have updated ESS10 to 10.0.390.0 and then have updated the definitions, re-started the Windows 7 machine, but Firefox 52.0.2 still says it is already running and not responding, both on opening a protected page AND when I try to list the web sites that are in the protected list to remove one so that I can access it at all unprotected. DavidBeard

Hello Peter Yes, Thank you very much - that work has fixed the support web page issue, and I can now see all the options including the red 'need more support' button which I will be needing - (see my reply to the other thread).

I am trying to submit a support request from the Help and Support page on ESET SS10, and it opens a browser window that has a link : Home User & Small Office Support which when clicked on changes to : Downloading / Installing / Uninstalling my ESET product But this is half obscured by the bottom of a blue box and I can see nothing further, so it is impossible to send in a customer support request!!!! Does this mean that ESET the company is finished? No Support available any more? What is going on? Please tell me how I can ask for help with the very bad problem of Firefox not interfacing with ESET any more. I cannot remove a banking site from the protected list because it seems to need Firefox to view the list!! And Firefox won't run because it's "already running". HELP! DavidBeard