Peter Randziak

Hello, the preview version of ESET Online Scanner, fixing reported stability issues is available here: hxxp://ftp.nod.sk/~randziak/ESETOnlineScanner_ENU.exe The version is not yet fully tested and approved so use it at your own risk. P.R.

Hello j-gray, we would like to reproduce it internally here, but I'm not sure about the exact steps ;-( you stated, that only real-time protection is enabled, right? It does not help, so it has to be that particular feature. Would it be possible for you to send me an exported configuration from such machine? Or even better with the info_get script output as described here?: hxxp://support.eset.com/kb3404/can you please run it right after the issue occurred? Later in the steps you mentioned you pushed an agent and the Endpoint itself, so it means that the Endpoint was installed before in an non-managed environment? It there an protection, which disabling resolves the issue, or you have to uninstall the endpoint completely? Thank you, P.R.

Hello guys, a user experiencing the issue provided us with a dump, we prepared a fixed version 2.0.12.4 and he confirmed, that it works fine now. In case you would like to try it, send me and TomasP a private message. Regards, P.R.

Hello Martin, thank you for your interest in the new version. The date is secret so far, but should be less than a week from now ;-) Regards, P.R.

Hello, can you please capture the download attempt with a Wireshark, pack it along with a ESET Log Collector output and send me a private message to check? Regards, P.R.

Hello, we have a version 2.0.12.4, which successfully completed on a machine of a user, which had previously an issue with it. If you are interested in trying it, send me and TomasP a private message. If you encounter an issue please send us the required logs so we can have a look at it. Regards, P.R.

Hello guys, we have few reports of such behavior, but sadly we were not able to reproduce it in-house, which would speed the analysis a lot. Does anyone know steps how to reproduce it? Let's assume I have just a clean MAC computer and I would deliberately like to have the issue. If not it would help us to know, which protection layer causes it. I would recommend to disable all of them on a testing device and turn on by one on and let us know. Thank you for your help, P.R.

Hello Sdnian, do you use any proxy server? If yes, check if it is properly set in the settings. How is the EEA updated? Regards, P.R.

Hello, I would start my response with a joke: A woman asks a programmer how exactly the programming works, he things for a while and says it's a magic :-) The new Anti-ransomware protection is indeed based on HIPS and monitors activity of processes and it's reputation. In case it resembles behavior usual for filecoders it takes an action and informs the user. Regards, P.R.

for a while the servers served older version of updates (delayed by 48 hours) due to multiple BSODs reported on Windows 2003 server environments so we decided to make this countermeasure in order to prevent more cases. The updates were resumed to normal operations and you should be getting the latest ones.

for a while the servers served older version of updates (delayed by 48 hours) due to multiple BSODs reported on Windows 2003 server environments so we decided to make this countermeasure in order to prevent more cases. The updates were resumed to normal operations and you should be getting the latest ones.

Hello, more info regarding the issue is available on the GlobalSign web. Regards, P.R.

GlobalSign CA had some issues with the certificate revocation, see https://www.globalsign.com/en/status/for more details and solution.

Hello, does the issue persist? Users in similar topic https://forum.eset.com/topic/9773-bpp-protected-browser-could-not-start/reported the it was solved,.. If it persists, can you please share the version of Banking & payment protection module? Regards, P.R.

Hello John, was any dump created by the Procdump? If yes please share it with me. If no, please reproduce the issue and after you receive the error make a dump manually by "procdump -ma ESETOnlineScanner" run from an elevated command line, also please take a screenshot of the error message. Thanks, P.R.

Hello Kevin, can you please try it with the latest version, should be more stable. You can download it here: hxxp://ftp.nod.sk/~randziak/ESETOnlineScanner_ENU.exe To create a crash dump, please download a Procdump tool from Microsoft site: https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx Run a scan by ESETOnlineScanner than run the Procdump from elevated command prompt with command procdump -ma -e ESETOnlineScanner once ESETOnlineScanner crashes, it will dump a process memory into a file (with .dmp extension). Please pack it with output from ESET Log Collector output, upload it to a safe location and send me and TomasP a private message with the download link and reference to this forum topic, we will check it. Thank you, P.R.

Hello guys, the issue should be fixed in HIPS support module: 1250. We will release the module gradually, please check if the issue persists after you receive this update. If yes, please let us know. Regards, P.R.

Hello, the issue is a bit more complex, but this particular one should manifest only on systems running hypervisors. Regards, P.R.

Hello, good, thank you for the positive feedback. The fixed driver will be available in Endpoint 6.5 release. Sorry, that I forgot to mention, that it has to be replaced in the safe mode :-( Regards, P.R.

Hello, thank you for your interest in v.10, I'm glad that it is so anticipated. We do not usually announce the release date publicly in advance for various reasons. The plan is to release v.10 in October, but I would say rather later than sooner :-). Regards, P.R.

Hello, please try to use appropriate (bit-wise) driver from hxxp://ftp.nod.sk/~randziak/Edevmon.zipwhich should fix the issue. Drivers are located in C:\Windows\System32\drivers please make a backup of the original one, and set memory dumps to full so we can check it if something goes wrong. Please let us know, how it went. Regards, P.R.

Hello, the second one is again a minidump, but it seems like a known issue. Do you utilize virtualization (like MS Hyper-V) on that system? Regards, P.R.

Hello, can you please send me a complete memory dump or at least a kernel one as minidumps usually do not contain much info? Please pack it along with output from ESET Log Collector and send a a private message with a download link? Regards, P.R.

Hello Zoltan, please find more info about these errors in our KB article Blue or orange "error opening" notifications in Computer scan log Regards, P.R.

Hello guys, we released a new version of ESET Online Scanner recently. In case you encounter a crash please capture the crash dump and send me and TomasP a private message with a download link so we can check it. Regards, P.R.