Since ESET Online Scanner has been updated to version 2, I have not been able to use it on my PC.
Version 1 worked fine.
I ran it once a month to give a 'second opinion' to Comodo suite (installed and active) and MBAM (run manually once a week).
Version 2 downloads, installs, starts, downloads virus descriptions, and starts scanning.
(But that's all I know: the scan takes over 5 hours, so I run it overnight and have never seen it at scan completion.)
When I come back to it, there is an incomplete and unresponsive GUI window, sometimes showing one or two lines of text indicating that a threat has been identified.
Clicking on the window generates the Windows pop-up 'EOS_v2 has stopped working'.
On Tuesday I stopped the scan early to deal with two or three already identified threats.
This all worked fine, so I restarted it, but the problem (eventually) recurred.
This suggests that the error may be occurring after the scan has completed?
Yesterday I decided to search ESET Forums for advice, and found this thread:
It recommended downloading Procdump and running this to capture the crash.
I have tried this.
The crash actually occurs when you mouse-click on the unresponsive window.
So, I now have a 384MB Procdump file...
PC is an elderly Dell Dimension E520 running Vista SP2 (32-bit).
Can you help please?