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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello @dhanie, @trumpet2024 and @mat79, thank you for your interest, I will send you a private message with details in a moment. Peter
  2. Hello @Amonte, sure, I will send you a private message with details in a moment. Peter
  3. Preveroval som situaciu z Anti-spamovym timom. Potrebovali by sme anti-spamovy log zo server-a, ktory spravu odmietol a k tomu vyexportovany spravu po oskenovani, alebo aspon jej hlavicku.
  4. @Mysiarka, zaslite mi cez sukromnu spravu vyexportovanych niekolko sprav, ktore boli takto odmietnute. Poprosim Vas o povodne spravy, ako boli odoslane a nasledne aj o odpovede ktore sa vratili z mailoveho servera ktory ich odmietol. Peter
  5. Hello @Gregecslo, so you filled in this form https://www.eset.com/si/podpora/kontakt-podpora/ and received no confirmation e-mail, right? If so, send me a private message with copied content of the fields in that form, I will try to check it. Regards, Peter
  6. Hello @Gregecslo, I would try to submit the form again. If it fails / you won't receive any confirmation please contact you local ESET partner by phone or chat, if available... Regards, Peter
  7. In case you are interested in the ARM64 Home products BETA testing, just sign up and let us know at https://forum.eset.com/topic/27256-arm64-home-products-beta-signup/ When it comes to the license, yet you may use it for the BETA. Peter
  8. Hello @Iversen and @RonG, yes for sure, I will send you a PM with details in a minute. Peter
  9. Hello @Mike Cand @TechnikDoc, sure, I will send you instructions via a private message in a moment. Peter
  10. Hello @Eric Will, the version with full macOS Big Sur support is already released, you can download it at https://www.eset.com/int/business/download/endpoint-security-mac/ Peter
  11. Hello @Tita314, You are welcome. those are available in the help, which is available from the ETI console. I would recommend you to contact your local ESET partner to ask for the ETI trial to evaluate it. Peter
  12. Hello @Tita314, thank you for your interest in ESET Threat Intelligence Service. The offering is described at https://www.eset.com/int/business/services/threat-intelligence/ including the Full solution overview, which is available at https://www.eset.com/fileadmin/ESET/INT/Products/Business/Services/Threat_Intelligence/v01/ESET_Threat_Intelligence_Product_Overview.pdf Peter
  13. Hello @Ryan W, yes for sure. Access granted, see your personal messages inbox for further instructions. Peter
  14. Hello @Audrius, sure, I will send you a private message with details in a moment. Peter
  15. Hello @FH Chang, sure, I will send you a private message with details in a moment. Peter
  16. Hello @Philip NE, sure, I will send you a message in a moment. Peter
  17. Hello @Alex C, the development team looked into it and opened a bug report for it so I guess an in-depth analysis of it will be required... Peter P_ESSW-13088
  18. Hello @Staj, Usage of the htcacheclean is described in the component installation for Windows https://help.eset.com/era_install/65/en-US/http_proxy_installation_windows.html Sadly I do not have any personal experience with running a proxy, but running htcacheclean on your instance according to http://httpd.apache.org/docs/2.4/programs/htcacheclean.html might help, right? This is for the virtual appliance, but I think it might be helpful for you as well https://help.eset.com/protect_deploy_va/80/en-US/enable_apache_http_proxy.html?zoom_highlightsub=htcacheclean Peter
  19. Hello @Staj, thank you for the feedback provided, I passed it to the documentation team... Peter P_DOC-5157
  20. Hello @Michael J, sure, I will send you a message with details in a moment. Thank you, Peter
  21. Hello @GlenPoland, yes, sure just give me a moment. Peter
  22. Hello @Tomoki Chino and @onigiri, thank you for signing up. I granted you the access rights and sent you private messages with further instructions. Peter
  23. Hello Sylvie, I found the conversation from March 3, I will reply to it in a minute so just check your ESET Forum messenger athttps://forum.eset.com/messenger/ Regards, Peter
  24. Hello @Robin Sommer, sure, I will reply to you privately. Peter
  25. Hello, I would check in path "System/Volumes/Data/$DATE_INFO.previous/$system_name - Data/Applications/$ESET_Product_name.app" the $values are variables depended on your system / ESET product. In case the installation fails even after the manual cleaning, collect the logs by means of the ESET LogCollector on macOS as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support and open a case for our tech support guys to check. Regards, Peter
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