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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello @KHIng, my experience is, that the ESET toolbar is greyed out, when no message is selected i.e. for example when there is not message in that folder / mailbox. Once I click on a message even in the mapped shared mailbox, I can see the icons active, can you confirm such behavior? Peter
  2. Hello @Cashrewards, 1. in case you lost the old management server with not backup you need to redeploy the agents so the have the new 2. My personal guess is that the Windows endpoints are not able to get to https://edf.eset.com/edf do you use any proxy / firewall to control the access to the Internet? The ECP.20006 means that the client fails to establish secure connection to the EDF... note: the proxy is being set per user basis and the ESET service runs under the Local system user ... 3. the process is the same on Windows and macOS as well... Regards, Peter
  3. Hello @Md Rasel, well we would need the logs to check it, so collect them as described at https://support.eset.com/kb3404/ , upload them to a safe location and send me a private message with the download details and reference to this forum topic. Peter
  4. Hello @Krzysztof, we had few such cases reported, simple app reinstallation should help, if not let us know we may share special logging version with you, which should help us to reveal the root cause on your device... Regards, Peter
  5. Hello @Md Rasel, to resolve the issue follow the steps described in this KB article https://support.eset.com/kb6570/ and let us know how it went. Peter
  6. Thank you for your very positive feedback, much appreciated. Peter
  7. Hello @Enrico / @itman, if you are able to reproduce it. can you please provide us with: 1. Processmonitor log (saved in native .PML format) with Advanced output enabled from the boot-time, from a boot where the error is being logged 2. output from ESET Log Collector utility? Please compress those two to an archive, upload them to a safe location and send me the download details via private message with a reference to this thread Regards, Peter
  8. Well that is quite strange... Thank you for keeping us posted and I'm glad that the issue is resolved. Peter
  9. good, thank you @marnee I will respond you privately then... Peter
  10. Well that is a very good question. Do you happen to have a sample of it or anything, that might help us to identify it? Peter
  11. Hello @itman, I asked our code signing guru what can be the issue, but he is currently out of office so the response might take time... Regards, Peter
  12. Hello guys, I will ask internally as I have not experience with ESMC API. May I ask why using the full ESMC is not the preferred option to manage the clients and utilize it's broad managing and reporting feature set? Regards, Peter
  13. Hello @marnee, have you installed the very latest version available? Can you please sen the dump type to complete (you can follow https://support.eset.com/kb380/ ) reboot your system and in case the BSOD happens again, compress the dump, upload it to a safe location and send me a private message with the download details so we can check it. The one you provided is only a minidump so there is nearly no data to find the root cause 😞 Regards, Peter
  14. Hello @Inegi, I would first check if the user, under which you are attempting delete / modify the tasks has sufficient access rights to do so... Regards, Peter
  15. Hello guys, we noted the issues during the weekend, the team responsible is investigating the issue. Regards, Peter
  16. Hello @Casper Stekelenburg, there is an example in C++, but generally you just need to init the ESMC API libraries and that send the messages in JSON format. What RMM do you use, if I may ask? Some of them are integrated and supported, see https://help.eset.com/eea/7/en-US/idh_config_ermm.html Regards, Peter
  17. good, thank you for the confirmation. as the Insiders are special 😉 they have the modules even before the pre-release so it goes: Devel (used in ESET HQ and Insiders) -> pre-release (users who decided to opt-in) -> standard release -> delayed updates... Peter
  18. Do you have the issue on Windows 7? I spoke with the BPP dev and it seems he is aware of some issue there... P.S. the issues with Insider version should be reported to the ESET Insiders sub-forum Regards, Peter
  19. @sdnian thank you for your report. I reproduced the issue with um11.eset.com and um13.eset.com so I will open a ticket for the team to make the necessary configuration changes on the servers to address it. Peter
  20. Hello Cris, we do not have a special integration for docker based solutions. Can you be please more specific what the application does and how? The EFSW is able to provide standard level of protection i.e. real-time file system protection, application protocol scanning and so on... Moreover the version 7+ provides basic Network protection as well, see https://help.eset.com/efsw/7.0/en-US/idh_config_epfw_basic_group.html for details... On the other hand it is not bale for example to scan data put into a database... Regards, Peter
  21. Hello @sdnian, A workaround has been applied to our update servers and Mirror Tool should be able to download the updates again. We apologize for the inconvenience, Peter
  22. Hello @milkybar1983, We generally do not support BETA versions or preview builds of any OSes as there are usually many changes until they reach RTM phase and it would cost us significant amount of resources to bring it. Of course the QA / Devs tests and prepare in advance for new major OS releases. We will do our best to bring full support from day one or as soon as possible after the OS release, but I think you may also expect the builds in advance of official full OS release. Regards, Peter
  23. Hello @markice and @asm_dec0de, thank you for your decision to take part. A message with further instruction is awaiting in your personal message inbox, Peter
  24. Hello @BrianA_MN and @MAsterx1010, sure, thank you for your willingness to participate, will send you the invitations in a few moments. Peter
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