Peter Randziak

Thank you, we will check it.

Hello Paul, you can use file sharing service of your preference, just send me a link via a private message, once the upload is complete. Regards, P.R.

Hello Paul, we can look into it, if you want. You need to enable creation of Diagnostics dumps in ESET advanced setup -> Tools -> Diagnostics - set dump type to full. Reproduce the crash and send me packed contents of the diagnostics folder along with ESET Log Collector output for analysis. Regards, P.R.

Hello, thank you for pointing on this, we know what is causing it and it should be fixed by affected module update soon.

Hello Rookie, the forum is a community platform where a response is not guaranteed and probably not many forum users are using the ESET products to secure the linux servers. So contacting your local support was a right step to resolve the issue. Have you received a response from them? If not, when have you submitted your case? Regards, P.R.

Hello RomN, thank you for your interest in BETA participation, but as the general availability release should happen soon, we do not issue beta licenses anymore,.. Regards, P.R.

Hello guys, thank you very much for your inputs. Our QA has successfully reproduced in issue in house based on them and reported it to the Development team for analysis. Regards, P.R.

Hello Fxcd, thank you for letting us know, we will check it internally. Regards, P.R.

Hello, does the issue persist, if you switch to Pre-release updates? Can you try close and browsers a e-mail clients, disable SSL/TLS protocol filtering wait a minute and enable it again? If the issue persists please enable the IMAP scan again, enable "Protocol filtering advanced logging" start the outlook and wait for a while, disable the logging and send me a private message with packed contents of the Diagnostics directory to check. Do you get any error or the outlook just stays in connecting state? Regards, P.R

Hello, we are aware of this issue and the dev team is already working on it, so hopefully the fixed version will be available soon. Regards, P.R.

Hello ITman, this would cause quite a lot of pop-up inquiries towards end users, what would bother them and not everyone is able to take the right decision in case of such inquiry. There are many applications, which are upgraded automatically and are downloading and running the update packages from temp. Regards, P.R.

Hello, the Virtual appliance is compatible with VMware vSphere 5.5, 6.0, 6.5 and VMware NSX 6.2.4 and 6.3 https://www.eset.com/int/business/server-antivirus/vmware/ Regards, P.R.

Hello bbahes, ERA in the cloud should be available via early access program during the summer for the first customers in selected countries. Regards, P.R.

Hello ITman, would it be possible to get a process dump for an analysis from such state? Regards, P.R.

Hello, as shown on the screenshot, the files are being detected in the Time machine backup files. Deleting the files would break the integrity of the backup. I would recommend you to make a backup from a clean state and delete the old backups with malicious files inside. Regards, P.R.

Hello Fxcd, no is not connected to the Pause protection. To disable Self-defense open the ESET main GUI, press F5 to get to the advanced setup, go to Antivirus -> HIPS -> untick the Enable self-defense option. System reboot is required to apply the setting both for disabling and enabling Self-defense. Regards, P.R.

Hello Hijin25, from the log it seems that System process is accessing the files, not sure what for. Are you able to reproduce the issue on demand i.e. perform some steps that leads to mentioned log entries? We would need to know why is the System process trying to do so, if you can please capture events in the system by Process monitor as described here: http://support.eset.com/kb6308/ and send me a message with download link to the log to check. Thank you, P.R.

Hello Avielc, thank you for providing us with the logs, got them. Once the analysis is complete and we will have more info or more questions :-), I will let you know. Regards, P.R.

Hello Avielc, thank you for the answers provided. Can you please send me an output from ESET log collector tool, I will have to check this with devs as I'm out of ideas. Thank you, P.R.

Hello Avielc, do you have correct system date and time on the affected system? If yes does ecmd /registerav help? - needs to be run from elevated command line. ecmd is located in %programfiles%\eset\$ESET product name Also does a reinst help or the issues is is present on the affected system(s) permanently? How many systems are affected by it? Regards, P.R.

Hello Hsd, hmm that is strange. We would need a Process monitor log with advanced output enabled capturing events in the system during the failed backup attempt and output from ESET log collector to check. Is the SW also logging exact time of backup start and termination? In case you are able to get them, you can send me a private message with a reference to this topic. Regards, P.R.

Hello Avielc, can you please check if the Endpoint is activated if it performed an update successfully? i.e. what version of Detection engine does it have? Regards, P.R.

some fresh news :-) @avielc hopefully it will go well.

Hello, Start -> type "Event Viewer" -> Windows logs; the one is probably in the Security logs, right click on it and select Save all events as, name the file, select location and confirm. Regards, P.R.

Hello m4v3r1ck, as far as I know there should be a brand new GUI as well ;-) I hope it will meet your high expectations :-) Regards, P.R.