Peter Randziak

Hello Hungtt, I'm not aware of such issues so hard so say what could help as the description is a bit vague without the exact error message. Can the customer clone the VM and do the experiments there is non business critical environment? Do we have at least the VMtool log? Regards, P.R.

Hello guys, can you please provide me with the Outlook crash dump taken with Procdump and ESET Log collector so I can check it? Regards, P.R.

Hello @User , the licenses are managed by local resellers / partners. Not sure what they can and cannot do, but there are probably some restrictions to keep the data in the license database consistent. Regards, P.R.

Hello Phoenix, for USE you may use this resources https://www.eset.com/us/business/partner/reseller/ and there is a Become a reseller button :-) leading to https://www.eset.com/int/business/partner/ Regards, P.R.

Hello Phoenix, that is probably caused by the Gamer mode so to prevent that from happening, just disable it. We plan to change the detection of triggers for Gamer mode activation in the future, but as I can see your HW configuration you do not need Gamer mode at all :-) Regards, P.R.

Hello @hungtt may I ask what is the actual error shown / logged? The system than crashes or just restart? Regards, P.R.

Hello Egon, thank you for reporting it and the PoC as well, ee will check it here. The exclusions work, but you have to specify the domain including the wildcards like *.domain.com/* Regards, P.R.

Hello guys, the required changes has been deployed to production. Can you please try it and let us know? Thanks, P.R.

ESET Remote Administrator is a complex solution that can be deployed on a various number environments. In order to help the other community members and ESET staff understand the topic better, please consider including these information in your post: Version of ERA (You can find the version of your ERA in About section of Web Console) OS type and version: OS of ERA Server (Windows / Linux / Virtual Appliance ), eventually OS of Client device, if it is part of your question. If possible, please describe the current problematic setup / desired setup you want to achieve, or situation that you are attempting to address. Thank you.

Hello, the "Detection engine version info disappearing from the log" issue should be fixed in Translation support module 1636 and above, thank you for reporting it. Regards, P.R.

Hello guys, I'm checking this with the responsible product manager, will let you know. Regards, P.R.

Hello Blaxxz, just switch to Advanced downloads on the download site and you will be able to download the full installer. Regards, P.R.

Hello @Janus, glad to see you here again. Hopefully you will stay out of issues, if you encounter any we are here to assist you. Regards, P.R.

Hello guys, if you experience a crash feel free to send me the complete memory dump for inspection. If you can please pack output from ESET log collector as well as it may help a lot with the analysis. Regards, P.R.

Hello, just to let you know we are looking into the issue with Detection engine version info disappearing from the log. Regards, P.R.

Hello, I'm afraid that the logs were lost during such procedures. basically you can send me logs from any failed installation you encounter, we may check what exactly went wrong, no need to do it on purpose when it works for you now. Regards, P.R.

Hello Joe, Thank you for considering ESET as solution for your infrastructure security. I would recommend you to use "ESET File Security for Microsoft Windows Server" for the servers and ESET Endpoint Security for the standard Windows desktop deployment and ESET Remote Administrator for managing the infrastructure. Of course the latest versions available. We have also agent-less security for the VMware https://www.eset.com/int/business/virtualization-security/ , but it does not offer such level of protection as the standard setup. In case you would like to be contacted by local ESET representative, please let me know your contact via personal message, I will try to arrange it. Regards, P.R.

Hello, we usually add support for new versions of browsers by upgrade of Banking & payment protection module, but in case of larger architectonic changes we need to upgrade the product as well, which happened with Chrome 61. When it comes to the releases, we would like to tell you but it is a top secret information, but should happen this month ;-) Regards, P.R.

Hello guys, The info about Virus signature database / Detection engine has been removed on purpose. It simplifies the GUI and such information is not that relevant as it used to be. Currently in the product there are tens of modules (my v.11 has 30 of them). Moreover there are other detection methods LiveGrid, HIPS, behavioral monitor, exploit blocker,... so the VSD itself is not that important as it used to be. @reisender1967 I'm sorry for the trouble caused, in case you have an install log from the upgrade or any related logs I'm willing to look into it. Regards, P.R.

Hello guys, we have identified the cause of the command line appearing and we are working on it. So it should be fixed in the upcoming versions (do not promise it will be the next one.) Regards, P.R.

Hello @holmesmiller , would in be possible to grep the install log from a machine, where the upgrade failed along with output from ESET log collector for me to check? @ronmanp in case the upgrade fails you may send the logs mentioned above to me to check. Regards, P.R.

Hello, we are sorry for the inconvenience. the service release for Endpoint 6.6 is already on way. When it comes to the upgrades the installer should uninstall the older version prior to installing to the new one, not seen such issues yet and the upgrades were tested internally and are supported. So hard so say what went wrong. Have you submitted logs for the second issue to your local customer care for investigation? Regards, P.R.

Hello Anton, yes correctly, there will be only ESET Smart Security Premium as a product of the highest tier. Regards, P.R.

Hello, in v.11 Anti-theft features is part of ESET Internet Security product as it replaces the ESS in the product offering. Upgrades are supported to keep the configuration, as you mentioned. Regards, P.R.

Hello, It has been already released in Slovakia, Czechia and Germany. There will be only 3 products ESET NOD32 Antivirus, ESET Internet Security (with Anti-theft feature) and ESET Smart Security Premium The dates may not be shared until the release happens, but should be close to the dates from the previous major release. The version released may have higher build number as the development works on the product continually. Regards, P.R.