Peter Randziak

Hello @jkknight, the changes were introduced by Apple to improve the security, but it caused issues as you described. We found following info on the Apple's web, which might be helpful for you: For enterprise deployments where it is necessary to distribute software that includes kernel extensions without requiring user approval, there are two options: · If your workflow is based on imaging, boot into Recovery OS and use the spctl kext-consent command. For detailed information about the spctl command, run the command spctl help. This command can either disable the user approval requirement completely or specify a list of Team IDs whose KEXTs may be loaded without user approval. The spctl command works in any installation environment, including Recovery OS and from NetBoot/NetInstall/NetRestore images. Note that the Team ID list maintained by spctl is separate from the system-wide policy database. · For workflows that leverage mobile device management (MDM), all systems with a valid MDM profile installed will not require user approval to load any properly-signed kernel extension. To reiterate, all third-party KEXTs that were already installed at the time of upgrading to macOS High Sierra are automatically approved and don't require any user action. https://developer.apple.com/library/content/technotes/tn2459/_index.html Regards, P.R.

Hello, @Markwd sure, I have sent you a private message with further instructions @Descloix upgrades are supported, actually it is one of the testing scenarios we would like you to try on your system. Regards, P.R.

Hello guys, @RomN @sanhrong99 @Haresh2015 Thank you for your willingness to participate. I have sent you a private message with further instructions few seconds ago. Regards, P.R.

Hello @Shaival and @persian-boy, sure, I will send you message in few moments. Regards, P.R.

Hello @safety, yes sure, message with further info just sent. Regards, P.R.

Hello guys, @GCG, @rafael.bivar, @segFault, @rekun @Descloix Thank you for your interest in BETA testing, I will send you instructions via private message in few moments. Regards, P.R.

Hello guys, Just to let you know, we are BETA testing the new Endpoint Security / Antivirus 7. To find out more and join, please visit https://forum.eset.com/topic/15140-eset-endpoint-security-7-beta-signup/ Regards, P.R.

Dear ESET Endpoint Security / Antivirus users, It’s been quite a while since we released the 6th generation of our Endpoint solutions, so a question regarding generation 7’s availability shows up from time to time. The simple answer is: it’s close. As we are approaching the final stages of development and preparation for the global release, we would like to share it with you so you can try it before it gets released officially and give us feedback on it, which is very valuable for us. Those of you who visit our forums regularly have probably already noticed some mentions of the promised new features, but let me briefly summarize: The Ransomware shield feature known from the products for home users to improve protection against file-encrypting ransomware. Time-based scheduler for Web control and Device control, so you as an administrator can allow / restrict access to websites and devices based on time. Automatic upgrades and many more - to find out more, join the BETA program. In case you are interested, just sign up here, or send me a private message, I will then send you instructions on how to proceed. There are just 6 simple use cases we would like you to test and share your feedback on. Besides those, you are free to enjoy the test ride with our new flagship for endpoint protection. Also by joining the BETA you agree with our BETA Program agreement. I hope that you are excited, so do not hesitate and sign up for the private BETA test right now! We are looking forward to your feedback. Thank you in advance, Peter Randziak

Hello guys, @itman as far as I know it should just use stronger encryption and it should be stored in a different location. @TomFace you are welcome, it our job to do so. Regards, P.R.

Hello, the situation was changing quite rapidly here as well believe me (I spent more than 12 hours here yesterday due to this issue), so the communication from our side might me a bit chaotic, but we did our best. @Phil_S sorry for that, but we haven't had any other reports of BSODs so it is probably not related. In case you have a dump, please send me a download link via private message to check it. @howardagoldberg yes we agree that the update shouldn't be pushed out an we are really sorry for the inconvenience caused. I heard some discussion already about adjusting the release process here to prevent such issues from happening again. Thank you for your positive attitude to our products and your patience. @p0k3m0n not sure what exactly happened, but the settings should stay preserved after the Configuration module upgrade. Regards, P.R.

Hello guys, please find the solution at https://forum.eset.com/topic/14983-eset-live-grid-after-latest-update-cannot-disable-cannot-enable/?do=findComment&comment=74366 Regards, P.R.

Hello guys, the fixed Configuration module should be available in few moments, try to run manual Check for updates or you should receive it on next scheduled update (by default once per hour) We are sorry for the inconvenience caused, Regards, P.R.

Hello @pbellchambers and @troggrob , the module should be available in few moments, try to run manual Check for updates or you should receive it on next scheduled update (by default once per hour) Regards, P.R.

Hello , In case it's a purchased via Google play it should be the address of your Google account's address. The process and options of password reset are described in this knowledge base article: https://support.eset.com/kb2949/ In case you are unable to unlock the device, you can call the support to help you with the issue resolution, Regards, P.R.

Hello @Mike O. it seems, that it should be sufficient to exclude the /Volumes/GoogleDrive/*.* OR the path with username. So the first one should be your choice in your environment. Regards, P.R.

Hello @j-gray have you tried to enable it locally? We had few reports of such issue and it may be caused by the macOS security restrictions. "Because of security reasons pressing the Allow button won’t take effect if you are connecting to the machine via Remote Desktop, or if the mouse/trackpad is emulated by a 3rd party application (MagicPrefs, BetterTouchTool, Synergy, etc.) " see https://discussions.apple.com/thread/8087342 for reference. Regards, P.R.

Hello guys, so the installers are available again in the mentioned KB article, but won't be available on the ESET global web site. May I ask what are the reasons for you to use the older versions of ESET product, except of Windows XP support? Thank you, P.R.

Hello @MSE thank you for your input, we will discuss this internally and made necessary adjustments based on the output from the discussion. Regards, P.R.

Hello @Plastic3D , we have multiple download servers available to serve the requests. From my point of view 286 KB/s is not very slow nor fast download speed. I checked the load and on last Friday the download infrastructure was not under some heavy load, so I assume it might be some connection issue on the read to your PC. If you experience the slow downloads again can you please share the speed, exact time (with your time zone) and the IP address of the server from which have you downloaded so we can check it? Regards, P.R.

Hello @Mox please make these two exclusions: "/Volumes/GoogleDrive/*.*" "/Users/{username}/Library/Application Support/Google/DriveFS/*.*" replace the {username} with user under which the Google Drive File Stream runs. without the quotation marks and with the *.* at the end of the exclusion definition. Please let us know if it helped you to resolve the issue. Regards, P.R.

Hello guys, @mk2018 for NOD32 I would recommend you to install v.11 via offline installer. It is not officially supported and some issues may occur, but I'm not aware of any serious ones. Anyway the online installer should offer you the latest available and supported for your system, in case you would encounter any. @Ego_Dekker I will submit a ticket for KB team to correct the article, thank you for pointing on it. Regards, P.R.

Hello @winram you can filter only events with path containing "ESET Security" also use the Drop filtered events option to reduce the log size than you should be able to use it for days if you have enough RAM on the system. Also please before the logging start disable Launch protected under HIPS (requires system reboot) so Procmon can log all events. Regards, P.R.

Hello @govind_ind, I'm not Marcos himself, but :-) The BPP browser is sandboxed from the rest of the system and it runs as a separated instance of your browser even in case it already runs. In secured browser only whitelisted addons (to exact version) are allowed to run so from this point of view it is not designed for general browsing purposes and in some cases may behave unexpectedly, on top of that the secured browser has it's own profile so it won't behave as the browser, you are get used to,... Regards, P.R.

Hello @Maxim. , of course we have a plan to release it, but we are not yet in a phase to publicly announce it, yet. What I can share is, that it is definitely a huge release with really huge changes and many improvements so stay tuned for sure. Regards, P.R.

Hello Marcin, usually we keep older versions in the repository, unless we have a good reason not to do so. This time using older versions of the installation packages might lead to BSOD on Windowses with latest patches installed so we decided to pull them and keep only the latest, compatible version. Generally we advise as a good practice to use the latest version available (and keep the endpoints on it as well) as it contains fixes on the issues reported and might contain features to improve the protection as well. Regards, P.R.