Peter Randziak

Hello Hungtt, you do not need to upgrade them to 64 bits, but for 32bit WindowsXP, Service pack 3 (SP3) is required. Regards, P.R.

Hello, the license is issued for "ESET Endpoint Security for Windows" so that is why you cannot activate ESET File Security product, it is not the bundled license for both Endpoint and EFSW. I would suggest to contact your reseller with this. Regards, P.R.

Hello, is it a terminal server? Can you share your public license ID? Regards, P.R.

Hello Thomas, great, thank you for keeping us posted. Regards, P.R.

Hello Thomas, may I ask how it went with your support case? Are there any findings from it? Regards, P.R.

Hello Perks, can you please paste the appropriate line(s) from the log? In case you are an Administrator, you may change the ownership to a file. Regards, P.R.

Hello, it would give a try to remove it by means of ESET uninstaller tool as described in https://support.eset.com/kb2289/ Regards, P.R.

Hello Jin, if the issue persists, please enable the system to generate full memory crash dumps and after the following crash, send me a link to compressed memory dump to check. Regards, P.R.

Hello Jürgen, We have not finished our testing cycle with Windows Server 2016 which is why you won't see any information about it at the current moment. However from what I have seen so far, it will work and I have not run into any problems. I would refer to this article however as it is not necessary to install the Enterprise Server on a Server OS if it is going to be dedicated to that. http://support.deslock.com/KB105 - 'DESlock+ Enterprise Server System Requirements' Also this was an issue in Windows Server 2012 which we haven't tested with 2016: http://support.deslock.com/KB404 - 'ERROR : Installing SQL Express (851A001A) when installing on a Domain Controller' Regards, P.R.

Hello, I would suggest to run a Processmonitor tool with advanced logging enabled to capture the ESET's startup scan and open a ticket with your local ESET support to check. Also please attach output from ESET log collector to the request. Regards, P.R.

Hello, the question is if are the machines on-line i.e. able to access ESET servers. If yes, you should enable the LiveGrid for sure as it is very effective and crucial technology to combat emerging and quickly spreading threats. Regards, P.R.

Hello @0xDEADBEEF , so far I got only positive feedback on this i.e. after using the utility and system reboot, the issue was solved so in your case it is probably something different. Can you please try the utility once more from the elevated command line, set your system to be able to generate full manual memory dump, reboot the system and if you see the non-paged pool in GiBs again, get the full memory dump, pack it, upload it online and send me a download link so we can check it. Regards, P.R.

Hello Sdnian, as far as I know the mirror tool does not have any special application logic to support the Endpoint 6.6 It just copies the files required from the update servers. Regards, P.R.

Hello all, In case you have pool leak please try to run EpfwWfpRegV10.1.3.exe /unreg from an elevated command line and reboot the system. The utility is available at: http://ftp.nod.sk/~randziak/EpfwWfpRegV10.1.3.exe Please let us know if the leaks are fixed after using the utility. @elpamyelhsa thank you for the provided dump file. Thank you, P.R.

Hello MrWrighty, please collect the logs as described in this KB article http://support.eset.com/kb3404/?viewlocale=en_US and open a ticket with your local ESET support to check. Regards, P.R.

Hello, so please create a set of logs with ESET log collector as described in this KB article http://support.eset.sk/kb3466/?viewlocale=en_US and send me the output via private message to check. Regards, P.R.

Hello guys, can you please share the output from the Poolmon utility for us to check? Regards, P.R.

Hello Melkhior, strange it seems that the license is O.K. Can you please try to reactivate the product with the license and restart the system to see if it helps? Regards, P.R.

Hello, please follow the instructions posted by Marcos in this forum topic: https://forum.eset.com/topic/12721-after-update-i-have-to-restart-again-and-again/?do=findComment&comment=63897 Regards, P.R.

Hello Melkhior, go back to the main menu of the Help and support section and select the Details for Customer Care. There will be your License ID shown. Regards, P.R.

Hello, do you have version 10.1.219.X? If yes please upload full crash memory dump to a safe location and send me a download link via private message to check. Regards, P.R.

Hello Melkhior, please share your license ID from your installed ESET Internet Security to check. Regards, P.R.

Hello Qwerty, something like that in an ideal scenario for the module updates/ But probably not all users are switching on and off PCs at the same time so they may download different nano updates, which might increase it a bit, but anyway the bandwidth per month is negligible, when compared to standard user behavior like e-mails and web browsing. Regards, P.R.

Hello Qwerty, the most efficient for such small sites is solution with Apache (or any other) http caching proxy in terms of bandwidth usage. On the other hand I think that deployment and maintenance of so many proxies for few saved MiBs per month is not worth,.. Not sure how you calculated the 900 MiBs, but it should be much less for sure. Regards, P.R.

Hello, personally I would leave the Endpoints to update from the default ESET servers as the update is usually few tens or few hundreds of KiBs. Hosting a mirror for 10 or even 20 endpoints would actually increase the bandwidth usage. It is a bit complex, but it works that way. proxy is much better solution, but is probably not worth to use it for few clients. When it comes to manageability I would connect all the Endpoints to ERA for sure, as managing it without any oversight is not possible. You just need to install the agents on the Endpoints and configure them to connect to your central ERA server. Regards, P.R.