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SandipThanki

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    India

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  1. Dear Team, Problem reported: Update authorization failed. Please check if your license is valid. Error occurred in ESS V.9 OS Details: Microsoft Windows XP SP-3 ESET Details: License ID: 3AF-6W6-FGK Observation: (1)Remove ESET From system through ESET Uninstaller tool in Safe mode. (2)Installed ESET Smart Security V.9 in Windows Xp System. (3)Activate with trial with Email id Activation And Update Successfully. (4)Activate with License key activation successfully but update problem occurred. (5)Also try with ESET V.11/12 in both version same issue occurred. Find attached ESET Log Collector Log. Regards, Sandeep.
  2. Dear Team, Last few days facing issue in many clients with ESET Internet Security v12.0.31.0 in chrome browser. Problem:Unable to access internet in Google Chrome and webpage can’t display or page unresponsive and system stuck. Observation: Issue not occurring in other browser (Edge or Internet Explorer) ESET Firewall filtering mode set to Learning state or Automatic mode but problem same. Pause Web Access Protection and SSL/TLS, but issue not resolved Issue resolved after pause Firewall Protection. Solution: remove all firewall rules in ESET Advance Setup. Collect ESET Log Collector log with Advance diagnostic logging and Procmon log and upload it here. Procmon log: ftp://ftp.nod.sk/support/Logfile_Yashvi.PML ESET Log Collector Log: ftp://ftp.nod.sk/support/eis_logs_Yashvi1.zip So please check issue and do needful as soon. Thanks, Sandeep
  3. Hello Team, Problem : Product update failed,Unauthorized access error display on EFS 7.0 Gui. Observation: problem occurred after upgrade EFS 6.5 to 7.0 through ESMC Software installation task.EFS successfully activate and update but it display error on gui "Product update failed,Unauthorized access". Client update through mirror server update and client have no internet access. also try to clear cache update but problem same. Find attached ESET Log Collector logs and Error screenshot. Regards, Sandip
  4. Hello Team, i have uninstall agent in system and install agent again and its communicate to ERA Server normally,but this is not permanent solution,there are 20 to 25 problematic system. please do need for solution. Regards, Sandip
  5. Dear Sir, on client system agent service running and normally and if in corruption in agent database then how to resolve problem because in there network around 20 to 25 system same issue. Regards, sandip
  6. Hello Team, Issue: some PC's in network,Last Connected in ESET Remote Administrator Console is not up to date.client side agent service running proper. find attached error screenshot,trace log,ESET Log Collector log of client system. ESET Log Collector log Upload on following link. https://we.tl/t-6jLPgsyuiQ Regards, Sandip trace.log
  7. Hello Sir, I expected some features in ESET Endpoint Or in ERA To competition other antivirus and other antivirus product already give that type features. Expected Features: (1)Advanced device control to block WI-FI device. (2)Application Control to mange Application. (3)File Activity Monitor to monitor any suspicious activity related to the confidential files on in system. Expected Solution: (1)if some client not connect to era since long time than it shown as offline and can we set auto setting if some client not connected from last 30 days than automatically remove from ERA and remove duplicate entry automatically in client list. (2) Improve report section. (3) Easy way for Email notification for basic antivirus event in ERA. like threat detection,not update client,offline client
  8. Hello Team, Need to improve product & features as below. (1)Advanced device control to block WI-FI & other device. (2)Application Control to mange Application. (3) Advance Web control to block browser web proxy like ultra surf. (4)File Activity Monitor to monitor any suspicious activity related to the confidential files on in system. (5)if some client not connect to era since long time than it shown as offline and can we set auto setting if some client not connected from last 30 days than automatically remove from ERA and remove duplicate entry automatically in client list. (6)Easy Client remote uninstall method. (7) Improve report section for users. (8) Easy way for Email notification for basic antivirus event in ERA.
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