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TomPark

ESET Staff
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  1. @davidpitt if you do the upgrade in the following order this should work: Client with Endpoint 6.X Installed and Agent 6.5 Upgrade the Agent to v7.0 (from ESMC Server) Upgrade the Endpoint to v7 This should work perfectly fine. In your situation could you confirm what V7 Version number you are running (this can be found under Help and Support > Product and License Information).
  2. For the outlook sync issues, please try the following: Under Web and Email > Email Client Protection > ThreatSense Parameters > Files Extensions from scanning add OST and PST files Email Client Protection > Disable scanning of read emails If this doesn't work the options are as mentioned above.
  3. @Lee Ogley Please see the following link: https://help.eset.com/esmc_admin/70/en-US/deployment_scenarios.html?support_vdi.html These instructions are for ESET Management Agent. Depending on weather or not you update your 'master' image regularly will depend if you would like to include the ESET Endpoint in the same image. If you do decide to include the ESET Endpoint in the 'master' image, please see the information in the kb linked below. https://support.eset.com/kb3725/
  4. @RoboScorpion do you know the file extension of any of the encrypted files? If you need our assistance please feel free drop our team an email and we will be happy to assist you.
  5. Hi Stuart, Please can you also turn of the 'Continue running background apps when Google chrome is closed'. Once you have disabled this setting please close all Google Chrome browsers and then try again. If this issue continues, please submit a ticket to our team and someone will get back to you.
  6. Hi Stuart, We apologies for the issues you have experienced getting through to a member of our team. To resolve this issue please try doing the following; Within the protected browser please try disabling 'Use hardware acceleration when available'. To access these settings please type 'chrome://settings/privacy' into the address bar, once you have done this please restarting the Banking and Payment Protection and let us know if you continue to have issues.
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