Looking for help from fellow users, because I'm getting none from ESET. We've been using ESET for three years now, with no more than the usual level of problems security software causes. Until now.
1) 6.6 GUI crashes on all our 60+ W7 PCs, 99% of the time. ESET have acknowledged a bug is responsible, but nearly three weeks after I raised the ticket, they're saying they have no timetable for releasing a fix. Anyone else suffering the same? Any workarounds? We need the GUI to manage ESET and especially to help manage the process of tightening our defences (ESET and others) to comply with Cyber Essentials.
2) Endpoint Security 6.5 installed to c:\program files\ESET\ESET Endpoint Security. 6.6 installs to c:\program files\ESET Security - ESET say that they are changing all their variants to install to this common folder, instead of each having their own named folder. Unfortunately ESET seem to have made a mess of this. Pushing 6.6 from ERA results in some PCs having both installed, some in none installed, some with both installed and fighting over which is operational, some with both installed but neither operational. The Start menu sometimes shows both. Uninstalling from ERA doesn't work properly, unsurprisingly. More worryingly, even the latest ESET uninstaller tool doesn't seem to recognise the new folder names or start menu entries, so I have little confidence it is really uninstalling the product properly. For now, from affected computers, I have hacked out ESET using all available methods plus manual, then reinstalled clean (hopefully) from ERA. Again, anyone else affected?
Even more than the serious nature of these problems, it's the lack of effective response and timescale which concerns me. Comments, anyone?
Look forward to hearing from you