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ESET Remote Administrator is a complex solution that can be deployed on a various number environments. In order to help the other community members and ESET staff understand the topic better, please consider including these information in your post: Version of ERA (You can find the version of your ERA in About section of Web Console) OS type and version: OS of ERA Server (Windows / Linux / Virtual Appliance ), eventually OS of Client device, if it is part of your question. If possible, please describe the current problematic setup / desired setup you want to achieve, or situation that you are attempting to address. Thank you.