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shocked

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Kudos

  1. Upvote
    shocked received kudos from yeoldfart in Scheduled Scans   
    may i suggest a feature that during uninstall, the uninstaller will ask us if we want to keep the current settings intact in case we are going to reinstall it again later.
    since we are already able to import/export the settings, removing the program and keeping the settings (assuming the current settings don't cause any issues) will allow for much easier program configuration after reinstallation.
  2. Upvote
    shocked gave kudos to Marcos in Customer satisfaction survey 2022   
    We intentionally stopped selling to Russia and Belarus: https://www.eset.com/int/ua-crisis/.
    Actually losing some markets is never as bad as human tragedy.
  3. Upvote
    shocked gave kudos to itman in wrong creation date when recreating the SSL certificate   
    I had uninstalled Eset on 7/5 and re-installed on the same date using an off-line download of ESSP ver. 15.2.11.0.
    I just checked in Eset GUI what date is shown for Eset cert.. It is 7/5.
    Next, I opened certmgr.msc. Then checked Eset cert. date for Eset cert. in Trusted Roots store. The Eset cert. date there is also 7/5.
    I repeated what you did:
    Again, Eset GUI Eset cert. display shows a date of 7/5.
    Using certmgr.msc, check if Eset cert. in Trusted Roots store shows a date of 6/29. It is possible that when you reinstalled Eset, the Eset cert. from the prior Eset installation was not replaced for some unknown reason.
  4. Upvote
    shocked gave kudos to Marcos in wrong creation date when recreating the SSL certificate   
    It's an expected behavior. The ESET root CA is not deleted when you disable SSL filtering, the root CA certificate is kept in c:\ProgramData\ESET\ESET Security\protoscanRootCert.crt.
  5. Upvote
    shocked gave kudos to Marcos in Forum Feedback   
    The plan is to have one theme and make it possible to toggle between the light and dark mode (equal to the current dark theme) via a button, however, it will require some further fine tuning on our part. As of now the dark theme can be selected at the bottom but we'll experiment with it during weekends when not many users come to the forum.
  6. Upvote
    shocked received kudos from Leonardo in More LiveGuard Concerns   
    i downloaded itman's file from a few posts back and although it's detected as malicious, it's never sent to LG. i even enabled pre-release updates and the program still didn't sent it.


  7. Upvote
    shocked gave kudos to Marcos in Module updates   
    Version 7917 is currently available on the pre-release update channel only.
     
  8. Upvote
    shocked gave kudos to itman in LiveGuard Problem   
    I did some additional testing using this download: https://raw.githubusercontent.com/Makazzz/VbsToExePortable/master/VbsToExePortable and it was multiple tests. I have also definitely identified what is the LiveGuard issue.
    First, I updated my prior posting in this thread that both Safe Browsing download settings need to be disabled till this issue is resolved by Eset.
    The issue is Safe Browsing will first download a "metadata" version of the file for initial analysis in the Google cloud. It then deletes that file and subsequently will download the full version of the file. What LiveGuard is capturing is the metadata version of the file for Eset cloud analysis. The problem is the metadata version of the file doesn't contain all file data and no longer exists in the user's Downloads folder resulting in both the download being borked along with LiveGuard's subsequent processing of it.
  9. Upvote
    shocked received kudos from New_Style_xd in I hope there is no Crypto Mining   
    i asked my regional Eset office the other day and they informed me that, according to their information Eset has no plans to add crypto miners to their software.
    however a moderator or a staff member can help verify this.
  10. Upvote
    shocked gave kudos to CB530 in ESET Tech Support   
    Hello all, I'll be happy to speak to the concerns of Nate and any other would-be chat users here. The chat client that we use is BeyondTrust, formerly known as Bomgar. It's a very widely used chat client and a highly effective solution. 

    The Terms and Conditions that Nate points out here are not set by ESET. They are baked into the product by BeyondTrust. I have seen customers express concern around them before, and have looked into whether that wording can be changed, it cannot. As a Remote Help software vendor, BeyondTrust is clearly taking steps to ensure that there is no ambiguity around the fact that their software allows for remote control of the end-user's machine. We choose to use their product because it meets our needs in terms of abilities to service our customers, and as such this wording cannot be changed. 
    With that said, the way we have BeyondTrust configured, the customer must still agree to elevate privileges for their support agent before any remote help can be performed. So effectively the language cited here is given well in advance of the support agent having the capability to view a customer's screen and/or execute remote help or transfer files. Following the terms and conditions, there is a privilege elevation step that is required to start remote help, and before that is set in motion, the chat agent is beholden to our internal policy that states they have to message the customer and inform them that they will be able to see the screen and control the mouse. 
    These warnings can be concerning, but they are necessary for BeyondTrust and ESET to protect ourselves, and ethical in the sense that we would never want to mislead a customer about the nature of our support agent's ability to view and operate their machine. Without the capabilities of software like this, we would be at a significant disadvantage when helping the large number of customers who don't feel confident making changes on their machines. So we go along with the necessary legal language to ensure that all parties understand the nature of remote help. 
  11. Upvote
    shocked received kudos from Outcast in What's the latest version? 14.2.10.0 or 14.2.19.0?   
    14.2.19.0 is the latest. it was released today. the support article wasn't updated yet it seems.
    download the latest nod32 update from here. download the live installer by clicking download for windows or click advanced download on the right and download the desired 32 or 64 bit version for the  computer you want to install it to.
    https://www.eset.com/int/home/antivirus/download/
  12. Upvote
    shocked received kudos from Rose in Get product version 14.2.10.0 or latest before released   
    most probably those users run a beta version of the software that was just updated to 14.2.10 or they have enabled the pre-release updates in the stable version.
    fear not as i have read from a moderator in another post, that it will be released soon.
  13. Upvote
    shocked gave kudos to Cosmiic_OG in Upon Factory reset I've been unable to fully uninstall ESET Nod32   
    When I downloaded it initially that's where it put it, I moved it to the proper location and that seems to have fixed my issue. Thanks so much!
  14. Upvote
    shocked gave kudos to Marcos in No indepth scan after version update 14.1.19.0   
    Yes, Smart optimization is basically the only difference between the smart and in-depth scan. If you enable it for the in-depth scan, you'll make it smart scan.
  15. Upvote
    shocked gave kudos to notimportant in Is it safe to install Lightroom Mod APK 2021 for Android?   
    I dont think this is the right place to ask about "cracked" apk files 😬
  16. Upvote
    shocked gave kudos to Marcos in repair installation option isn't available when starting the downloaded installer again   
    This is not possible without downloading the whole msi installer. After a microPCU update has been applied, the Repair option changes to Export.
  17. Upvote
    shocked gave kudos to Marcos in repair installation option isn't available when starting the downloaded installer again   
    It was changed in the past. The thing is the last msi installer you may have locally stored may be v12 or 13 so repairing v14 would actually downgrade to v12 or v13 and you'll need to download upgrade to v14 again which is not desired.
  18. Upvote
    shocked gave kudos to EdCampbell in Problems with installing Mitsubishi plc programs under eset   
    I tried to use the email link but Yahoo says the email address is wrong. So not sure what to do. solved there was a full stop after the .com sent it.
     
  19. Upvote
    shocked gave kudos to itman in deleted ESET manually without seeing Epfw NDIS LightWeight   
    Earlier versions of Eset used a NDIS network mini-port filter driver to filter SSL/TLS network traffic. This has been replaced in later Eset versions which now use the Windows Filtering Platform (WFP) built into the Win OS.
  20. Upvote
    shocked received kudos from Peter Randziak in "Running processes" list is empty   
    since it's working now for me too, it was an isolated issue affecting a small number of users on certain regions perhaps.
     
  21. Upvote
    shocked received kudos from Outcast in "Running processes" list is empty   
    i can confirm the list is also empty on my side as well. also no error messages on the Log about connectivity.
  22. Upvote
    shocked gave kudos to Peter Randziak in Larger Detection engine update scheduled today (February 25)   
    Today (February 25) we plan to release a Detection engine update with expected size around 12,2 - 12,4 MB.
    We expect that the update will be available on the update servers for the clients to download at around 14:00 CET (+/- 30 minutes).
    This change will optimize the way how we store the data and will reduce the Detection engine size, it's memory footprint and also will make further updates smaller.
    The Micro updates scheduled on February 26 will have the weekly update package around 13 MB in size and the monthly update package up to 15 MB.
     
    Peter on behalf of the teams involved
  23. Upvote
    shocked received kudos from migs_k in can I ask where to locate these windows "updates"   
    some of them might be located in the "view optional updates" section in Windows Update settings panel.
    in my case it shows Microsoft Silverlight ready to download but it doesn't appear in Windows Update. Silverlight is obsolete now and unnecessary now.
    i suspect that Eset pulls info from the Microsoft Catalog website and displays them. if you click "Check for Updates" in the Windows Update and it shows your device is up to date, then don't worry.
     

  24. Upvote
    shocked gave kudos to itman in Firewall logs target column empty   
    Yes.
    No.
    Network Protection log entries for the most part reflect user created firewall rules for which the logging option has been selected. Overall, the log being empty would be normal.
  25. Upvote
    shocked received kudos from chileverde in Scheduled Scans   
    actually this is a really good idea. if it's possible, i'd love to see it implemented in the future.
     
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