Cosmiic_OG 1 Posted May 26, 2021 Share Posted May 26, 2021 I recently factory reset my pc (some things didn't fully uninstall, one of which appeared to be ESET) I've followed numerous topics on this website to attempt to manually uninstall the software but nothing seems to be working, i've contacted support but i'm still waiting on response. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted May 26, 2021 Administrators Share Posted May 26, 2021 Looks like a permission issue. Check ACL permissions for the folder and file and make sure that you have permissions to read and execute files. Link to comment Share on other sites More sharing options...
itman 1,749 Posted May 26, 2021 Share Posted May 26, 2021 (edited) A Win 10 factory reset is in fact a Windows repair installation. As such and as you noted, some apps may have been partially uninstalled. Appears Eset was one of those apps. Try using Eset's Uninstaller tool to remove all past remnants of Eset. This tool must be run in Win 10 Safe mode. The uninstaller tool can be downloaded here along with instructions on how to run the tool: https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool . After the uninstaller completes execution, reboot your PC and attempt to install Eset again. Edited May 26, 2021 by itman Link to comment Share on other sites More sharing options...
Cosmiic_OG 1 Posted May 28, 2021 Author Share Posted May 28, 2021 On 5/26/2021 at 9:43 AM, Marcos said: Looks like a permission issue. Check ACL permissions for the folder and file and make sure that you have permissions to read and execute files. I Have full access to all files being the computer's administrator Link to comment Share on other sites More sharing options...
Cosmiic_OG 1 Posted May 28, 2021 Author Share Posted May 28, 2021 On 5/26/2021 at 10:51 AM, itman said: A Win 10 factory reset is in fact a Windows repair installation. As such and as you noted, some apps may have been partially uninstalled. Appears Eset was one of those apps. Try using Eset's Uninstaller tool to remove all past remnants of Eset. This tool must be run in Win 10 Safe mode. The uninstaller tool can be downloaded here along with instructions on how to run the tool: https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool . After the uninstaller completes execution, reboot your PC and attempt to install Eset again. If you look at the image I linked you can see I already attempted this solution and it did not work, thanks though. Link to comment Share on other sites More sharing options...
Most Valued Members Solution shocked 60 Posted May 28, 2021 Most Valued Members Solution Share Posted May 28, 2021 i'm curious, why does the error dialog say "C:\users\....\OneDrive\Desktop\...."? are you trying to run the tool from OneDrive? the uninstaller must be saved offline/locally on the hard drive to be able to run successfully. Link to comment Share on other sites More sharing options...
Cosmiic_OG 1 Posted May 28, 2021 Author Share Posted May 28, 2021 26 minutes ago, shocked said: i'm curious, why does the error dialog say "C:\users\....\OneDrive\Desktop\...."? are you trying to run the tool from OneDrive? the uninstaller must be saved offline/locally on the hard drive to be able to run successfully. When I downloaded it initially that's where it put it, I moved it to the proper location and that seems to have fixed my issue. Thanks so much! shocked 1 Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted May 28, 2021 Most Valued Members Share Posted May 28, 2021 glad i helped 👍🏼 Link to comment Share on other sites More sharing options...
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