Leonardo

Hello, I solved my problem; the trick is I had not created my password account on "myESET".

Hello, I have the same problem, PM license ending soon (2023.07.25 ???) even if my product license is ending 2024.09.01 ; I used the same email address for registring my license and for my password manager account.

Hello, I'm wondering why those who are not satisfied with ESET or worried about these tests did not simply change their AV ?🙄

Thanks @Marcos for your explanations. I have enabled pre-release update channel and will stay with it enabled.

I had tweaked "30 minutes" for the maximum wait time, it is not possible to choose more time. I think it is really dangerous without any clear notification saying "safe" or "unsafe" the situation remains ambiguous ; the most secure for the basic user who does not be careful is to block the file till the result of LiveGuard analysis.

But you received an answer, not me after Thanks @itman But you received an aswwer (file safe); but I did not received any answer even after near 7 hours ! And what do you think about the dangerosity of unblocking a file (it is ESET SSP that unblock the file !) before the end of the analysis?

Hello @Marcos Thanks for the solution👍 But is it safe to run "pre-release" updates? I'm afraid about possible bugs on ESET pre-release ?

Hello @Marcos I have another problem. Yesterday a file was sent to LiveGuard at 23:22:56 and 25 minutes later at 23:47:40 the analysis was not finished, but the file was unblocked. I think that it is very dangerous ! And I did not receive any answer later to know if this file is safe or not ?!

Hello @Marcos Thanks for your solution👍 I just uninstalled and reinstalled ESSP and now Banking Protection works fine.

Hello @itman No the issue isn't related to Firefox 91.8.0esr because I tried at home on another PC with the same specs and the Banking Protection works fine.

Thanks @Marcos Yes I have the latest version installed ; I'll try to uninstall and reinstall ESSP later because it takes too much time.

ESSP was neither the best nor the worst in this test 😉

Hello, It was a long time I hhad not used my PC to access at my Bank site and today I tried but ESET Banking Protection did not work: "Impossible de démarrer le navigateur sécurisé Code d'erreur associé : 0x847694d4" Windows 10 Pro 21H1 build 19043.1645 ; Firefox 91.8.0esr (64 bits)

Thanks @itman I'll do this and let you know.

Thanks @itman for your help. But It is not normal that the event did not appear on "files sent" logs on my ESSP. Is my remark right ?