ciberzombie 3 Posted June 19 Share Posted June 19 (edited) license is up on auto extend each month (using smart security premium) but pasword manager keeps poping up license expired mesage even if in its own [settings > my account] it shows it only expires in about month or so. also password manager icon in browser [firefox 114.0.1 64 bit] keeps flashing with red dot. i have used pasword manager for more than year, switching thru several eset smart security premium licenses (due to having to change payment method or adjust devices amount on license). pc is basically 24/7 only restarting if some update requares restart (or is system crashes, witch happened like once or twice this year). shutting down this pc very rarely, like maybe once per month or even rarer pc runs win 10 pro , i7 10700kf 3,8ghz 8 core cpu, 32 gb ddr4 memory (single channel, single stick). Edited June 19 by ciberzombie added hardware information Leonardo 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,841 Posted June 19 Administrators Share Posted June 19 We'll need to look into it. The issue seems to be caused by the password store being registered to a different email address (with domain @drXXXas.lt) than your license email address. However, this should not be a problem normally, hence further investigation is needed. Please do not manipulate with the password store while we are investigating the issue. We'll keep you posted. Link to comment Share on other sites More sharing options...
ciberzombie 3 Posted June 19 Author Share Posted June 19 (edited) wait, you already looked to it from your end? thats pleasantly unexpected huh, i though i would need to give more info and what acount is that, but it seem that eset support is getting info regardless. now thats what i call pro-active support, i wish that other services support would been so active and good as eset is. other account is on c*@*.com mail, with same buyer info Edited June 19 by ciberzombie Leonardo 1 Link to comment Share on other sites More sharing options...
ciberzombie 3 Posted June 19 Author Share Posted June 19 should i enable diagnostics in pasword manager on my end to help? Leonardo 1 Link to comment Share on other sites More sharing options...
Leonardo 11 Posted June 19 Share Posted June 19 Hello, I have the same problem, PM license ending soon (2023.07.25 ???) even if my product license is ending 2024.09.01 ; I used the same email address for registring my license and for my password manager account. Link to comment Share on other sites More sharing options...
Leonardo 11 Posted June 20 Share Posted June 20 Hello, I solved my problem; the trick is I had not created my password account on "myESET". Aryeh Goretsky 1 Link to comment Share on other sites More sharing options...
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