Jump to content

ESET Pasword Manager - keeps saying license expired even if its not


Recommended Posts

license is up on auto extend each month (using smart security premium) but pasword manager keeps poping up license expired mesage even if in its own [settings > my account] it shows it only expires in about month or so.
also password manager icon in browser [firefox 114.0.1 64 bit] keeps flashing with red dot. i have used pasword manager for more than year, switching thru several eset smart security premium licenses (due to having to change payment method or adjust devices amount on license).
pc is basically 24/7 only restarting if some update requares restart (or is system crashes, witch happened like once or twice this year).
shutting down this pc very rarely, like maybe once per month or even rarer
pc runs win 10 pro , i7 10700kf 3,8ghz 8 core cpu, 32 gb ddr4 memory (single channel, single stick).

Edited by ciberzombie
added hardware information
Link to comment
Share on other sites

  • Marcos changed the title to ESET Pasword Manager - keeps saying license expired even if its not
  • ciberzombie changed the title to eset pasword manager - keeps saying license expired even if its not
  • Administrators

We'll need to look into it. The issue seems to be caused by the password store being registered to a different email address (with domain @drXXXas.lt) than your license email address. However, this should not be a problem normally, hence further investigation is needed. Please do not manipulate with the password store while we are investigating the issue. We'll keep you posted.

Link to comment
Share on other sites

wait, you already looked to it from your end? thats pleasantly unexpected
huh, i though i would need to give more info and what acount is that, but it seem that eset support is getting info regardless. now thats what i call pro-active support, i wish that other services support would been so active and good as eset is.
other account is on c*@*.com mail, with same buyer info

Edited by ciberzombie
Link to comment
Share on other sites

Hello,

I have the same problem, PM license ending soon (2023.07.25 ???) even if my product license is ending 2024.09.01 ; I used the same email address for registring my license and for my password manager account.

Capturedcran2023-06-19162951.png.81bf0bad606db665d6cb9dfffb42df48.pngCapturedcran2023-06-19163206.png.f5794f472467ec0f7f44e588a5c9aab2.png

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...