ForceRecon 1 Posted September 28, 2021 Share Posted September 28, 2021 Hello there, I have been trying for a bit now to test out the ESET Smart Security Premium I downloaded it and installed it but the seconds I logged into my account with ESET it defaulted to the ESET NOD 32 installation which I did not catch. I want to upgrade to the ESET Smart Security Premium. Is there any way to do this from my account? I have tried to add a license or upgrade but the options are something like add a free license or upgrade my current NOD 32 to 3 users but nothing for me to upgrade to ESET Smart Security Premium Please let me know what I am missing and where I can do this. Thanks! Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 73 Posted September 28, 2021 ESET Insiders Share Posted September 28, 2021 Use the Renew page. It allows you to renew, modify or upgrade your license https://store.eset.com/us/renew/ Link to comment Share on other sites More sharing options...
ForceRecon 1 Posted September 28, 2021 Author Share Posted September 28, 2021 Thanks for the reply.. I have tried that. Image below. I do not want the internet security I want the Smart Security Premium. Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 73 Posted September 28, 2021 ESET Insiders Share Posted September 28, 2021 (edited) Within the product on the main splash screen click on Help and Support, then Change Product. See if that way works. https://support.eset.com/en/kb6584-change-your-eset-windows-home-product#after Edited September 28, 2021 by NewbyUser Link to comment Share on other sites More sharing options...
ForceRecon 1 Posted September 28, 2021 Author Share Posted September 28, 2021 (edited) Thanks for the reply.. I tried that too. You would think trying to upgrade your subscription would be the easiest thing in the world and interface. I mean to be honest that is probably the most important part of the product.. Edited September 28, 2021 by ForceRecon Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 73 Posted September 28, 2021 ESET Insiders Share Posted September 28, 2021 Ok, so try it the hard way, do the upgrade to Internet security and then upgrade that to smart security. It prorates the prices just as it did it for the NOD to internet security upgrade. Outside that wait for an actual Eset employee to pop in the thread or email support. Link to comment Share on other sites More sharing options...
ForceRecon 1 Posted September 28, 2021 Author Share Posted September 28, 2021 Ahh a progressive purchase.. I will give that a go and post back just to close this post. It will be awhile I am away from the PC at the moment. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted September 28, 2021 Most Valued Members Share Posted September 28, 2021 10 minutes ago, ForceRecon said: Ahh a progressive purchase.. I will give that a go and post back just to close this post. It will be awhile I am away from the PC at the moment. Only other thing you could do is contact support/sales Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted September 30, 2021 Most Valued Members Share Posted September 30, 2021 contact the support of your region and ask them to upgrade the license key. i did it myself and after paying a small ont-time fee my key was upgraded to Premium and was able to upgrade the installed program. Link to comment Share on other sites More sharing options...
ForceRecon 1 Posted October 11, 2021 Author Share Posted October 11, 2021 Thanks for all the replies... Sorry have been ill. I decided to upgrade to Internet Security and then Upgrade to Premium through the portal. It is 2 steps, but I did not have to talk anyone. It was a small fee as stated above and to be honest, the extra features provided for me having used NORTON before. All I can say is I like the way ESET does it better.. its faster, cleaner, its just nice.. So kudoz to ESET for making the premium a great upgrade to invest in. Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 30, 2021 Share Posted December 30, 2021 (edited) Maybe Eset should fix this? This is the only way right now to upgrade your license from say NOD32 to Smart Security Premium or Internet Security: Login to : https://login.eset.com Select your license and open it Click on the icon with the two up arrows (upper right corner)) and select Upgrade. Upgrade and pay for your license. NOW you can assign the upgraded license either online or by following these instructions in the Eset application (Change products after installation):https://support.eset.com/en/kb6584-change-your-eset-windows-home-product#after Edited December 30, 2021 by MarcFL Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 30, 2021 Share Posted December 30, 2021 (edited) 1 hour ago, MarcFL said: Maybe Eset should fix this? This is the only way right now to upgrade your license from say NOD32 to Smart Security Premium or Internet Security: Login to : https://login.eset.com Select your license and open it Click on the icon with the two up arrows (upper right corner)) and select Upgrade. Upgrade and pay for your license. NOW you can assign the upgraded license either online or by following these instructions in the Eset application (Change products after installation):https://support.eset.com/en/kb6584-change-your-eset-windows-home-product#after I upgraded from EIS to ESSP yesterday via Eset eStore. After my credit card payment was applied, EIS auto upgraded to ESSP. The only thing I had to do was restart EIS per Eset GUI home page display alert. After EIS restart, I was running ESSP. I suspect that an upgrade from NOD32 to ESSP would be more involved and require a full Eset installation of ESSP. My major complaint about the ESSP upgrade is this: https://forum.eset.com/topic/30896-i-have-had-it-with-eset-na-license-purchase-procedures/ Edited December 31, 2021 by itman Link to comment Share on other sites More sharing options...
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