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Upgrading from Eset Nod 32 to ESET Smart Security Premium


ForceRecon
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Hello there,

I have been trying for a bit now to test out the ESET Smart Security Premium I downloaded it and installed it but the seconds I logged into my account with ESET it defaulted to the ESET NOD 32 installation which I did not catch. I want to upgrade to the ESET Smart Security Premium. Is there any way to do this from my account? I have tried to add a license or upgrade but the options are something like add a free license or upgrade my current NOD 32 to 3 users but nothing for me to upgrade to ESET Smart Security Premium

Please let me know what I am missing and where I can do this. Thanks!

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Within the product on the main splash screen click on Help and Support, then Change Product. See if that way works.

https://support.eset.com/en/kb6584-change-your-eset-windows-home-product#after

Edited by NewbyUser
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Thanks for the reply.. I tried that too. You would think trying to upgrade your subscription would be the easiest thing in the world and interface. I mean to be honest that is probably the most important part of the product..

 

Screenshot 2021-09-28 111555.png

Edited by ForceRecon
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Ok, so try it the hard way, do the upgrade to Internet security and then upgrade that to smart security. It prorates the prices just as it did it for the NOD to internet security upgrade. Outside that wait for an actual Eset employee to pop in the thread or email support.

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10 minutes ago, ForceRecon said:

Ahh a progressive purchase.. I will give that a go and post back just to close this post. It will be awhile I am away from the PC at the moment.

Only other thing you could do is contact support/sales 

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contact the support of your region and ask them to upgrade the license key. i did it myself and after paying a small ont-time fee my key was upgraded to Premium and was able to upgrade the installed program.

 

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  • 2 weeks later...

Thanks for all the replies... Sorry have been ill.  I decided to upgrade to Internet Security and then Upgrade to Premium through the portal. It is 2 steps, but I did not have to talk anyone. It was a small fee as stated above and to be honest, the extra features provided for me having used NORTON before. All I can say is I like the way ESET does it better.. its faster, cleaner, its just nice.. So kudoz to ESET for making the premium a great upgrade to invest in.

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