Marcos

I assume that adding the extension in the submission exclusion list should work:

Just click the desired option. However, this question is out of scope of this forum since it's not ESET related.

Unfortunately you have posted anonymously as a guest so we can't advise what ESET partner you should contact. If you are from the US, please find contact information at https://www.eset.com/us/about/contact/.

We were able to duplicate the issue and are now trying to find the root cause. Hopefully a fix will be easy and could be distributed via an automatic module update. Will keep you posted.

Should the issue recur, please collect advanced logs from a failing update and post ELC logs here immediately since the issue may be gone after some time and we may not be able to find any issues. Also drop me a private message with your public IP address how it seen from outside on the Internet.

We were able to duplicate the issue and are now trying to find the root cause. Hopefully a fix will be easy and could be distributed via an automatic module update. Will keep you posted.

Please try now. You should already have the latest version of the BPP module 1245.

Since malware often disguise as a crack, keygen, etc. you should avoid using them regardless of whether it's for antivirus or another application.

Try deleting HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\ESETSysTray in safe mode.
It's weird how this key was created. First of all, the registry key "egui" is used if gui is disabled in the system.  Secondly, self-defense prevents creation of this key.

First of all please post in English since this is an English forum.
To start off, please provide logs collected with ESET Log Collector. Also raise a support ticket with your local ESET distributor since this may not be easy to troubleshoot.

Try deleting HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\ESETSysTray in safe mode.
It's weird how this key was created. First of all, the registry key "egui" is used if gui is disabled in the system.  Secondly, self-defense prevents creation of this key.

ESET Server Security v9 should be unveiled by the beginning of next year.

As of ESET PROTECT v9, "allowed" records are not sent to prevent perforrmance issues. Some users used to report them and then had performance issues with the server.

It is not necessary to uninstall ESET prior to upgrading the operating system.
In order to investigate the issue, please sign up for this forum and re-post in the appropriate product subforum. Also we recommend raising a support ticket so that the case is properly tracked and that you get a response in a timely manner.

Yes, it's supported as of v 6.11.2:

Only canceled and expired licenses can be removed from the license manager. The license expires tomorrow so please try then.

Probably you have created the component upgrade task before ESET PROTECT v9 was temporarily pulled down. In 1-3 days a hotfix version should be available, then create a new component upgrade task and send it to endpoints.

Please clarify based on which postings did you come to the conclusion that LiveGuard is useless. The file tested above (07c670b4ae43186e7e56124048946ba2f7324226359c10e344241e633773e6f0) is benign and not subject to detection, the LiveGuard verdict was correct and the file was correctly allowed to run.

You are supposed to use your license in accordance with EULA.

It's the ekrn.exe service which protects you from malware. Gui starts a bit later when ekrn is already running.

It's the ekrn.exe service which protects you from malware. Gui starts a bit later when ekrn is already running.

It's the ekrn.exe service which protects you from malware. Gui starts a bit later when ekrn is already running.

It's not possible to disable it. From time to time some messages need to be communicated to users and this is where they appear in gui.

There is a difference between LiveGrid and ESET Dynamic Threat Defense. While LiveGrid provides information about recent threats and malicious urls to the product in short time intervals and enables the product to check the reputation of unknown files against cloud, EDTD submits files potentially carrying malware for a sandbox analysis in cloud and waits for a verdict. In the mean time access to the file can be temporarily blocked until the verdict is received.
This improves protection against any kind of malware, not only ransomware. However, in case of ransomware it's usually not that ESET would not detect the threat but an attacker gains administrator access, connects via RDP, disables or uninstall the AV and only then runs the ransomware when it cannot be blocked by the AV.
Therefore we recommend:
- enabling LiveGrid (both the reputation and feedback system)
- enabling detection of pot. unsafe applications (to prevent running legit applications that can disable or remove AV)
- setting up password protection
- using real-time protection and HIPS policies with default settings to lock the settings on clients
- enable SSL filtering
- keep all protection features enabled
- consider using ESET Dynamic Threat Defense (you can ask your local ESET distributor for a trial license)
- consider using EDR (ESET Enterprise Inspector) to monitor your network perimeter for suspicious operations that users may perform and react accordingly, if necessary.
Besides that, make sure to secure RDP. Use 2FA or disable connections from outside and use VPN instead. Also make sure that the operating system, other applications and antivirus are always up to date. Teach users to practice safe computing (avoid visiting dubious websites, open suspicious attachments, clicking suspicious links, etc).
In order to trial ESET Dynamic Threat Defense, you can click Learn more on the EDTD dashboard:

This will take you to ESET's web page where you select "Help me choose". After specifying more information about your environment and the way you want to manage endpoints, you will be presented with options to contact sales or "Try before you buy" which allows for creating a trial EBA account

ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium version 15.0.18 have been released and are available to download.
Changelog:
Version 15.0.18
Fixed: Issue with duplicate firewall rules created in firewall interactive mode Fixed: Other minor fixes
Known issues:
N/A
Upgrade to Latest Version
Upgrade my ESET Windows home product to the latest version
If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically.
Support Resources
ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.
Online Help (user guides) Visit www.eset.com/contact to email ESET technical support