Windows 11 problem Eset Internet Security

[Guest Dude58]

Hello,

i have a trial installed EIS on Windows 10. this was running with no problems. A received noticed from Windows i could download Windows 11. After installing this new Windows 11 i had constantly about 5% when opening Taskhost from Windows. when i uninstalled Eset it was normal back to 0. i did a normal Windows uninstall in App and Features for Eset but did not help. i used the special Uninstall tool in safemode but did not help. i did the repair option but did not help. in short i have uninstalled Eset and did a factory reset of my laptop.

i would like to ask if a Upgrad comes for Windows to version 11 should i uninstall Eset first and install afterwards back again to avoid such problems ? to be honest i am now a little scared to use Eset trial again.............

regards

[Marcos 5,242]

It is not necessary to uninstall ESET prior to upgrading the operating system.

In order to investigate the issue, please sign up for this forum and re-post in the appropriate product subforum. Also we recommend raising a support ticket so that the case is properly tracked and that you get a response in a timely manner.

[Guest Dude58]

hello Marcos,

thank you for your reaction. 

i have done a factory reset of my laptop and currently back on Windows 10. this causes no issues with the trial of EIS. if i upgrade to Windows 11 and the issue shows up again of 5% CPU i will contact local support and sign up for the forum as you suggested.

greetings

[Marcos 5,242]

There's an option to enable advanced OS logging in the advanced setup under Tools -> Diagnostics which serves to diagnose performance issues. Technical support should instruct you to generate this log and then collect logs with ESET Log Collector.

[Guest Dude58]

fingers crossed it does not show up again after upgrading to Windows 11. 

i have one last question about firewall profile;

i see in Eset public profile and home/office profile

what would you recommend as setting when at home using wifi for firewall profile ?

greetings

[Guest Dude58]

fingers crossed it does not show up again after upgrading to Windows 11. 

i have one last question about firewall profile;

i see in Eset public profile and home/office profile

i am using home wifi and see that currently the profile in Eset is set for public profile.

is public profile setting also recommendable  for using home wifi aswell  ?

greetings

[Marcos 5,242]

Use the home / office profile at home. It will also allow sharing between computers in LAN.