Samoczynne otwieranie głównego okna programu ESET Internet Security po starcie systemu (Automatic opening of the ESET Internet Security main program window after system startup)

[Ryszard44 0]

Po starcie systemu Windows 10 pojawia się ekran powitalny ESET Internet Security i zostaje załadowany do zasobnika systemowego, po czym za każdym razem otwiera się na pulpicie główne okno programu, które muszę ręcznie zamykać.

Problem pojawił się po zainstalowaniu "BootRacer". Został odinstalowany a problem z ESET pozostał. Jak przywrócić aby główne ono programu ESET nie otwierało się samoistnie.

 

Machine translation:

After starting Windows 10, the ESET Internet Security welcome screen appears and is loaded into the system tray, and each time the main program window opens on the desktop, which I have to close manually.

The problem appeared after installing "BootRacer". It was uninstalled and the problem with ESET remained. How to restore so that the main ESET program does not open by itself.

Edited November 10, 2021 by Marcos
Machine translation added

[Marcos 5,070]

First of all please post in English since this is an English forum.

To start off, please provide logs collected with ESET Log Collector. Also raise a support ticket with your local ESET distributor since this may not be easy to troubleshoot.

[Ryszard44 0]

Thanks for your help and I'm sending the logs

eis_logs.zip

[Marcos 5,070]

Try deleting HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\ESETSysTray in safe mode.

It's weird how this key was created. First of all, the registry key "egui" is used if gui is disabled in the system.  Secondly, self-defense prevents creation of this key.

[Ryszard44 0]

I deleted the key indicated by you and after restarting the computer everything is fine. Thanks for your help. I wish you good health and prosperity, Ryszard