Masamunnex 0 Posted September 23, 2021 Share Posted September 23, 2021 Hi, Since yesterday every time i open steam when i start my pc i am getting "eset has limited cloud connectivity" its happening only when i start steam, i am not losing any internet connection, is this a bug ? Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted September 23, 2021 Share Posted September 23, 2021 27 minutes ago, Masamunnex said: Hi, Since yesterday every time i open steam when i start my pc i am getting "eset has limited cloud connectivity" its happening only when i start steam, i am not losing any internet connection, is this a bug ? Could you post a print and explain in more detail for better understanding. Link to comment Share on other sites More sharing options...
Masamunnex 0 Posted September 23, 2021 Author Share Posted September 23, 2021 13 minutes ago, New_Style_xd said: Could you post a print and explain in more detail for better understanding. what kind of print would you like ? everytime i open steam i get a notification from eset yellow color with the msg eset has limited cloud connectivity Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 24, 2021 ESET Moderators Share Posted September 24, 2021 Hello @Masamunnex, so does it happen every time on Steam launch and works fine when it is not running? Peter Link to comment Share on other sites More sharing options...
Masamunnex 0 Posted September 24, 2021 Author Share Posted September 24, 2021 3 hours ago, Peter Randziak said: Hello @Masamunnex, so does it happen every time on Steam launch and works fine when it is not running? Peter yep, only when launching steam Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 24, 2021 ESET Moderators Share Posted September 24, 2021 Hello @Masamunnex, 16 minutes ago, Masamunnex said: yep, only when launching steam as the issue is easily reproducible, collect the logs as requested by my colleague for us to check Peter Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted September 26, 2021 Most Valued Members Share Posted September 26, 2021 I had this a while back a few times mainly when steam was updating. It would fail to update or fail to find the update? (can't remember) and then I'd get the limited cloud connection error. I had to close it fully and reopen it. Not had this since though and it was weirdly only with steam Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 3, 2021 Share Posted October 3, 2021 I still get this issue, it seems to be linked to the steam browser that advertises offers of games when steam is 1st loaded , if i close it soon after restores its self, and i open steam again it doesn't repeat Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 4, 2021 ESET Moderators Share Posted October 4, 2021 Hello @tommy456, as you found the patter to reproduce the issue, please collect the logs for us to check it. Peter Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 4, 2021 Share Posted October 4, 2021 (edited) I shall do if i remember to enable logging 1st what logs are needed , networking? Edited October 4, 2021 by tommy456 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted October 4, 2021 Administrators Share Posted October 4, 2021 Basically it's enough to enable advanced antispam logging, especially if it takes longer to reproduce the issue. If you can reproduce it basically instantly, advanced network protection logging would be helpful as well. Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 4, 2021 Share Posted October 4, 2021 Ok Just reproduced the issue with both logs enabled Peter Randziak has a PM with logs Peter Randziak 1 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 8, 2021 ESET Moderators Share Posted October 8, 2021 Hello @tommy456, On 10/5/2021 at 1:26 AM, tommy456 said: Ok Just reproduced the issue with both logs enabled Peter Randziak has a PM with logs Thank you for the logs files, I will have them checked by the dev team. Peter Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 13, 2021 ESET Moderators Share Posted October 13, 2021 Hello @tommy456 and @Masamunnex, Direct Cloud communication module 1118.2, with this issue fixed is available on pre-release update channel. Can you please switch to pre-release updates, verify if your ESET product downloaded the Direct Cloud communication module 1118.2, try to reproduce the issue and let us know? The issue was caused by multiple requests failing, thus taking the channel offline even in case of a short network outage... Peter tommy456 1 Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 13, 2021 Share Posted October 13, 2021 (edited) Using Pre release modules Direct Cloud communication module 1118.2 no notifications shown after opening steam client or connectivity errors in the logs, so far ,so appears this new module will resolve the issue Edited October 13, 2021 by tommy456 Peter Randziak 1 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted October 13, 2021 Most Valued Members Share Posted October 13, 2021 12 hours ago, Peter Randziak said: Hello @tommy456 and @Masamunnex, Direct Cloud communication module 1118.2, with this issue fixed is available on pre-release update channel. Can you please switch to pre-release updates, verify if your ESET product downloaded the Direct Cloud communication module 1118.2, try to reproduce the issue and let us know? The issue was caused by multiple requests failing, thus taking the channel offline even in case of a short network outage... Peter Was steam part of the issue with this? Not had it happen in a while but noticed others had the issue with steam running Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 13, 2021 Share Posted October 13, 2021 40 minutes ago, peteyt said: Was steam part of the issue with this? Not had it happen in a while but noticed others had the issue with steam running Yes it only would occur when i launched the steam client eset would give a notification, and also log it, in the event log in ESET GUI, but connectivity for life grid was still working, or it appeared to be in, then after steam closed it would re-establish it's self Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 14, 2021 ESET Moderators Share Posted October 14, 2021 10 hours ago, tommy456 said: Using Pre release modules Direct Cloud communication module 1118.2 no notifications shown after opening steam client or connectivity errors in the logs, so far ,so appears this new module will resolve the issue Thank you for the confirmation, I will pass it to the dev team. Peter Link to comment Share on other sites More sharing options...
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