peteyt

When you do a support ticket you should get an automated reply with a reference number - have you received this?

Did you look at upgrading? I only ask as now the premium version comes with an extra layer of security that no other home version has, LiveGuard, so you may find the upgrade worth it, depending on if you find the feature handy

Is the news section just shown on upgrades as some users see it but some don't seem to?

If there are 2 options I wonder if one is an old one no longer supported. Going to the play store I see mobile security and antivirus but not one without antivirus. I'd recommend trying to download the new one and if it installs 2 uninstalling the old one.

This is the issue i have. I'm a fan of Eset but it seems other AVs are looking at extra features. For example some AVs have a protected folder feature that could protect user files if infected by ransomware e.g. certain documents that the user rated important and/or critical. Notice my use of the word "could" as nothing is every bulletproof but ESET's answer to this seems to be it could theoretically be bypassed so why bother. I mean to me an AV could theoretically be bypassed so why bother? To me even if something is not 100 percent guaranteed as @itmanmentioned in regards to the ransomware rollback features of Kaspersky (and what ever can be truly 100 percent), surely if they are generally reliable as in they work in most cases, then it worth it. I feel it's better to have that extra layer and extra options and customers will also favour the options. At the end of the day marketing also plays a crucial role in AV sales and if an AV is offering more features that users want and at a cheaper or even free price then they will go for that AV. As I mentioned in the feedback post I have to plan to leave Eset and hope this doesn't appear to be a threat as it isn't. As someone who tests Beta versions of Eset and helps where I can (although my knowledge is basic) I just want Eset to be the best it can and to grow. I sadly however do feel Eset is holding itself back, possibly scared how to implant some features to avoid complicating users who don't have any knowledge and would be afraid of an alert asking the user to make a decision.

Didn't Eset mention on the public forums I.e. not beta areas, they where looking into a full behaviour system in the next two years (a few years back)

I'd like to add that that while I enjoy Eset and enjoy being part of the insider testing group, and have no plans myself in leaving, I've seen that some features missing are being offered by the competition and other users may decide to jump ship. For example a lot are offering more features to help with ransomware e.g. protected folders, rollback etc. While these can go wrong e.g. ransomware may break into the protected folders, surely it is better to have it as extra protection. Same goes with things like the ability to block things with no or low results. If disabled by default I can't see it causing too many issues if users are given a warning.

I thought it was if you had some specific updates

This is planned for the android version but would be a lot of work for the desktop version. As also noted a good AV is often rarely opened by general users.

I will add to what marcos has put above by adding over the years, new features have been introduced e.g. ransomware protection, network device monitoring and just with the new version 15, ransomware shield. I have seen other AVs in the past change their UI each year and sometimes it felt like a way to hide there wasn't much new. While I always like to try new versions and see changes, changing the UI just because makes no sense. If it is for making things easier then fine but just to change the look could cause more issues. I'd much rather see Eset add more features over changing the interface

I think the issue people have is that they feel this is a key security feature and so should be part of at least internet security, although as mentioned above the reason this isn't the case is due to its running costs. Another issue I've seen some people mention is the fact that for a lot of users, they feel there is no reason to upgrade to premium e.g. they don't need a password manager and/or the encryption tool, and so some users feel it is a bit expensive to upgrade just for LiveGuard. I can see both sides really - I have often wondered if more people would use the top end version if it had more features. The password manager will be quite handy, but I don't think a lot of people would use the encryption tool or realise how it can help.

Is this just for ccleaner or does this occur if trying to add another .exe

It seems to be more actual website owners I've noticed complaining they've received no reply and technically it's against forum rules to post requests website related on here if I'm correct. Like I said it's probably a lot of work to check what is blocked and inform them but if they don't receive a reply they normally end up coming on here

Yeah I think if there was more communication it would stop people posting on here. For example a lot of people post their own sites on here after emailing them and having no answer. Often there is malware but if Eset replied it would prevent then having to come here and break forum rules. I know this may be easier said than done as they probably receive a lot of emails

I should add that no AV can ever guarantee 100 percent. Think of it like a vaccine for real viruses, there's always a risk of something not working, being missed etc. Generally though most AVs will pick up most stuff and the more advanced threat actors tend to target high profile users and businesses. Eset is a great AV and as long as you follow safe procedures like sticking to safe sites etc. You'll be fine

I presume you are using the latest version of Eset?

Hello if no one is responding staff wise you could try and create a support ticket via the website as this will always be responded to

Not sure if this will help https://www.quora.com/How-can-I-find-a-piece-of-code-in-all-of-my-websites-files

Was steam part of the issue with this? Not had it happen in a while but noticed others had the issue with steam running

I do prefer it enabled because if they do release a fix its handy to test it otherwise they wouldn't know if it's properly working or if it's caused possible other issues. Obviously eset will probably have quality control but there's that many hardware combinations that things can be missed

As far as I'm aware the pre release version contains fixes to issues and eset recommend people use it to see if it works and if there are any other issues. However eset don't recommend activating it on work computers in case of any issues

Can't upgrade myself as hardware is too old

I can confirm 7 0.16 has just been released which fixes the issue

Sounds the same issue currently present on the Beta version

I will say the quote "by enabling autopay" makes it sounds like it is an option