peteyt

Would it not be best to warn the user this site has previously been known to have malware or something similar. Mentioning that this may be unwanted content is very vague wording. Better to protect yourself

Can you confirm the email address marcos posted part of is yours and can I ask where you purchased the license from? I ask this as people sell licenses on sites like Amazon. They will sell a license that is for 1 user to multiple users, which often gets the license blocked. Problem is that the email address will be linked to the seller.

Check this https://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products not on my pc right now but can't remember if there's a separate exception part for real-time and on demand scans

This has been suggested before but I recommend posting your suggestion on here to I have also suggested something in the past that would in my opinion give you what you want and also be better. An option for allowing users to decide what is shown when right clicking on the tray icon - the idea being that users could put in options they use a lot. However from what I remember, apparently what would seem a simple change, would actually require a lot of backend changes, so probably won't happen, and if it did, not in the near future

Oh I agree. Every AV will attempt to market their product as the best, so AV results can and do play a part. However I always take them with a pinch of salt. People say data doesn't lie but it can be shown in certain ways to make things look a certain way. i.e a test could look good for one particular AV but someone could have made sure they used samples they knew would make that particular AV look good and another bad. I'm also wary on some of the review sites as certain ones you come across look paid for. It makes me think about a lot of these VPN review websites that are actually owned by VPN companies. But my main point was that personal preference should also play a part. If you use a particular AV and have never had any issues/never been infected, is it worth moving when one AV scores slightly higher on 1 test. It's down to what works for the user really. That being said, while I've never been infected with Eset, I do think there are some features that are missing, and I've mentioned this before. My main concern with Eset is it doesn't put things in that could be seen as confusing and possibly risky for general users. @itmanhas in the past suggested a kind of professional version to avoid those issues Just to check, your not using more than one AV at the same time are you?

I'm sure uttorrent used to get flagged as PUS as lots of people complained. It appears there are multiple companies that have had a RAV AV

Also a good test result can be good marketing. Some people will put too much trust in tests however and move AV depending on results. A bad testing AV is obviously not a good thing but for me it tends to come down to your own preference and being safe also plays a part. The scary thing is that many non professionals are testing AVs these days i.e via YouTube. A lot of these testers can manipulate the results e.g. by not showing everything they did. I saw one YouTuber who got accused of trying to show a virus that a particular AV had missed but the tester had apparently put the virus into the AVs exceptions, but not shown this

Only thing I can think of is an extension installed for Chrome is causing this. This would explain why the alert comes when using chrome. You could try disabling extensions one by one at chrome://extensions/ - disable one and see if that fixes it - if not enable and then disable the next. If one stops the issue, it is the guilty one

Most emails that claim to have pictures of you, tend to be false. They use scare tactics to make people think they have compromising stuff, which they don't. In some cases, they will put a password in the email to try and make you think that this is genuine. Sometimes the password is just a guess, but in some cases, they will gain them from published website breaches, to make the email seem genuine

Just adding my own thoughts. Do you have any screenshots of proof of what you have paid. You showed a screenshot for 60 dollars, that for how much everything should cost, but all the screenshots for what you have paid are far less

Someone else might be able to help you with the learning mode as it's not something I currently use, but your Son might be fine with just Automatic, which is the recommended setting for general users/non technical users.

I should also add that new versions tend to contain bug fixes and also features that previous ones don't i.e. some old versions of Eset do not include the ransomware module (not sure what version introduced this). By remaining on an older version, specially one as old, you don't have the latest features or bug fixes and thus are more at risk.

You have mentioned 3 AVs on here. Are you using them all at once? Having all 3 installed could explain some issues as you should only really use one AV to avoid conflicts. You've also not confirmed if you have a license for Eset. This forum is for Eset members. Support is limit if you haven't got a license e.g. general product enquires. As itman suggested you'd be best using a forum dedicated to general malware removal that isn't attached to a specific AV

As mentioned disabling doesn't need any technical experience. By disabling one and then testing the game, if it doesn't fix it you can rule that setting out. Just enable it and then disable the next setting.

I've used many AVs in the past but prefer Eset. I should however warn you that this might be classed as against rule 15 of the forums 15. Do not post "A vs. B" or "Which product is best?" type messages in the forum.

Sounds strange. Where did you originally reside? As marcos has mentioned its always recommend to purchase locally and I belive some licenses can be country specific, but protection should always be the same at least virus wise. Either this was a scam email, something was lost in translation or the support over their is misinformed

I wonder being a game if some game protection is being used that might be what could be causing the conflict but this is just a guess

I wouldn't be surprised if this is against esets terms and conditions as you are basically attempting to use a paid product for free by creating multiple accounts

This is just an AV testing company so just depends which AVs they decided to use. I don't know a lot about AV tests but I do believe some do cost so a company may decide not to pay e.g. they decide to invest more in the product itself. Can't really say what the specific reason is here

I'd recommend posting it as a feature request on here

Problem with sites like these is they cannot validate the license so someone may sell a license to more than one user when it was only purchased for one. The license will then automatically get blocked as it detects more people using it than should be. For this reason it's always recommended to purchase from Eset itself

Can you confirm your windows is up to date with latest Windows updates and patches? This has been mentioned a few times but didn't see any replies so apologies if it has been answered

As mentioned is your windows update up to date as stuff suggests that it isn't. As Itman mentioned, Eset will block attacks that try to use vulnerabilities, but to actually properly prevent them, you need to make sure you are fully patched. Please confirm this

I presume there is something possibly big or corrupt on the flash drive. Have you tried scanning some stuff individually to see if you can pin point the file

As mentioned in this topic bellow I'd like to suggest having a page that shows a list of all modules and their version numbers, dates etc. for both Stable and Pre-Release updates. The idea is simple - if someone thinks their product might not be updating, they can check the list, and see if their modules match. I've seen some people question that some modules haven't updated in a while, and have worried they have a problem. This would reduce posts about this, and mean people can possibly identify update issues.