Jump to content

virtualpaul

Members
  • Posts

    22
  • Joined

  • Last visited

About virtualpaul

  • Rank
    Newbie
    Newbie

Profile Information

  • Location
    Canada

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Thank you for helping. Just before following your suggestion, I tried to uninstall it using the Windows App & Features menu but only the 'Modify' option was present. I tried it anyway and it gave me an option to repair. I tried the repair but it complains about not having enough privilege for tons of files so I cancelled. So I used the uninstall tool in safe mode as suggested in the page you linked. The product got uninstalled ok. I then tried the manual install from scratch. It seemed to install and asked me for my product key. Then asked for a few privacy and settings questions but at the end it said the installation failed and asked my to run the troubleshooter... The troubleshooter suggested I reboot and reinstall. I did and this time I did not enter my product key and the installation worked. My ratings: Your support: 10/10 eset update: 0/10 since it cannot update itself without making a mess of itself eset uninstalling: 5/10 very troublesome eset installing: 5/10 needs two trials to get it to install Thanks again for your help.
  2. I started reusing a Windows 10 PC I had not used for quite a while. I have eset internet security (12.something) installed on it. I tried to update eset but it complained after a few updates. At the same time, I was installing Windows 10 updates. So I restarted the PC after the Windows 10 updates completed. But it seems to have reverted to Windows Defender for anti-virus and firewall. I went to the services and saw that ekrn service was stopped. I tried starting it but it would not allow it. I also tried starting eset GUI (egui.exe?) but it would not start. So I downloaded the manual installer for eset but when I launch it as an administrator, it complains that there is no internet to validate the installer. But obviously there is something else since I just downloaded the manual installer from the eset web site. So I tried going in Windows to disable the Windows Defender firewall (local, network and public), I rebooted and I get the same error when I try to launch the eset installer.
  3. I uninstalled my Firefox to install Firefox ESR. Now I only have the later installed. I checked and I only have one Firefox installed. Whenever I try to start the eset B&PP, I get a popup saying: "You've launched an older version of Firefox" [Exit] [Create New Profile] If I create a new profile, it will work once. But once I exit and try to relaunch the B&PP, it will show me the same popup. After a few trials, I went in Firefox and typed About:Profiles and I can see I had 4 profiles. I deleted all except one and I am waiting for a solution.
  4. So I redid the dump with the memory tracing. I sent you a message on how to get the files.
  5. Ok I will try but it could take a while since right after I enabled the memory tracing, ekrn seems to have rebooted itself or something since the memory when down to 50MB which I guess is probably normal. Do you still want the 5GB .dmp in the mean time?
  6. Ok, I created the dump files and zipped them but that is about 1.6GB. Any suggestions on how to get it to you?
  7. I could not find any ekrn*.dmp in the folders I found. I installed the data on another drive but I am guessing they should have been there too. Anyway, I sent you the logs in a private message. If you can, please let me know once you have downloaded it so I can remove it.
  8. Yes it is a personal desktop. I am just running a few personal LAN servers application.
  9. Since you can disable most of eset features from the GUI, I am not sure it would be worse to allow restart too. Perhaps with a password or something. I am looking at the log collector menu and there are quite a lot of logs in that list. Is there a bare minimum I could send you instead? I am not too keen on providing that much info about my system since I cannot check all those logs. It would take a week! Yes, the latest according to the GUI: 14.2.24.0.
  10. In Windows 8.1, from the services I don't see any option to stop or restart the ekrn 'ESET Service'. That service has a 5GB memory commit size right now... Most probably memory leaks. Is there another way to do this without a reboot? I do not want to restart Windows itself since I have many application and some server application running.
  11. Thanks. Ok I will try. So far it won't let me put the data folder from inside the eset program folder: g:\Program Files\ESET Security\Data\ So here is what I did that worked: g:\Program Files\ESET Security\ g:\Program Files\ESET Security Data\ g:\Program Files\ESET Security\Modules\
  12. Sorry I replied too fast and edited my previous post that you quoted. Ok. Is there a way to keep previous settings of eset? Site whitelist, blacklist, firewall, etc
  13. I kept "g:\Program Files\ESET\" but deleted "g:\Program Files\ESET\ESET Security\" since I thought I could keep the previous installation folder g:\Program Files\ESET\Data". Or does the installing have to be completely clean. The installer does not complain about the other two paths.
  14. Thanks. The error message seems to indicate the contrary though. It should says something like "Folder already exist. Please select another location." to be clear. I tried again after deleting the folders but I still get a 'red' rectangle around the 'Data Folder'. What are the 'legal' locations for 'Data Folder'?
  15. Thanks. So nobody has an answer to my question? I should submit a bug report then.
×
×
  • Create New...