virtualpaul
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New_Style_xd reacted to a post in a topic: Update did not work, reverted to Windows Defender, install not working either
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Thank you for helping. Just before following your suggestion, I tried to uninstall it using the Windows App & Features menu but only the 'Modify' option was present. I tried it anyway and it gave me an option to repair. I tried the repair but it complains about not having enough privilege for tons of files so I cancelled. So I used the uninstall tool in safe mode as suggested in the page you linked. The product got uninstalled ok. I then tried the manual install from scratch. It seemed to install and asked me for my product key. Then asked for a few privacy and settings questions but at the end it said the installation failed and asked my to run the troubleshooter... The troubleshooter suggested I reboot and reinstall. I did and this time I did not enter my product key and the installation worked. My ratings: Your support: 10/10 eset update: 0/10 since it cannot update itself without making a mess of itself eset uninstalling: 5/10 very troublesome eset installing: 5/10 needs two trials to get it to install Thanks again for your help.
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I started reusing a Windows 10 PC I had not used for quite a while. I have eset internet security (12.something) installed on it. I tried to update eset but it complained after a few updates. At the same time, I was installing Windows 10 updates. So I restarted the PC after the Windows 10 updates completed. But it seems to have reverted to Windows Defender for anti-virus and firewall. I went to the services and saw that ekrn service was stopped. I tried starting it but it would not allow it. I also tried starting eset GUI (egui.exe?) but it would not start. So I downloaded the manual installer for eset but when I launch it as an administrator, it complains that there is no internet to validate the installer. But obviously there is something else since I just downloaded the manual installer from the eset web site. So I tried going in Windows to disable the Windows Defender firewall (local, network and public), I rebooted and I get the same error when I try to launch the eset installer.
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I uninstalled my Firefox to install Firefox ESR. Now I only have the later installed. I checked and I only have one Firefox installed. Whenever I try to start the eset B&PP, I get a popup saying: "You've launched an older version of Firefox" [Exit] [Create New Profile] If I create a new profile, it will work once. But once I exit and try to relaunch the B&PP, it will show me the same popup. After a few trials, I went in Firefox and typed About:Profiles and I can see I had 4 profiles. I deleted all except one and I am waiting for a solution.
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Since you can disable most of eset features from the GUI, I am not sure it would be worse to allow restart too. Perhaps with a password or something. I am looking at the log collector menu and there are quite a lot of logs in that list. Is there a bare minimum I could send you instead? I am not too keen on providing that much info about my system since I cannot check all those logs. It would take a week! Yes, the latest according to the GUI: 14.2.24.0.
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In Windows 8.1, from the services I don't see any option to stop or restart the ekrn 'ESET Service'. That service has a 5GB memory commit size right now... Most probably memory leaks. Is there another way to do this without a reboot? I do not want to restart Windows itself since I have many application and some server application running.
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Thanks. The error message seems to indicate the contrary though. It should says something like "Folder already exist. Please select another location." to be clear. I tried again after deleting the folders but I still get a 'red' rectangle around the 'Data Folder'. What are the 'legal' locations for 'Data Folder'?