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FRiC

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  1. Upvote
    FRiC gave kudos to Marcos in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    The error occurs if you manually check for updates and update to v11 is downloaded and installed after a reboot. The error doesn't occur if you upgrade to v11 via an msi installer which contains the latest version of the Configuration module 2109.2. This module is also downloaded if you switch to the pre-release update channel (a reboot will be required for the firewall to load properly).
    On Monday we plan to release a newer version of the Configuration module 2109.2 on the regular update channel.
  2. Upvote
    FRiC gave kudos to mrac in EES 11.0.2032.0 issue with Outlook web add-ins   
    No, we don't use IE combability mode.
    According to this document: https://learn.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins
    volume-licensed Office 2016\2019 can use only Trident (IE) engine for all add-ins. Office 2021\365 use modern Edge Webview2 engine.
    I have Office365 with modern engine in Outlook, so no issues with Exchange web add-ins.
    Users with Outlook 2016\2019 has broken add-ins, because they are using IE engine.
  3. Upvote
    FRiC gave kudos to Marcos in After a few hours, the firewall starts blocking applications with rules that use environment variables   
    Thanks for the logs, we have successfully reproduced the issue. It will be fixed in the Firewall module 1440 soon. We have also fixed default rules that now match those from v10.0 and older, this fix will be distributed via an automatic module Configuration engine update soon.
  4. Upvote
    FRiC gave kudos to ChrisM117 in ESET's FIREWALL on Windows version 10.1.2046 blocks network connections (e.g., DHCP acquisition)   
    OK, I have found the issue in our configuration.  Two new known network zones have been added, Privat eand Public.  Private is marked as public.  You have to go back through the Network profiles and include the se zones in any allow or block rules as required.  Otherwise you end up with the scenario we had.  We had a profile which blocked all traffic apart from vpn access on non trusted networks (we had added a set of trusted networks).  The new firewall zones allowed all traffic to pass apart from our vpn, so basically reversed the protection we had configured.  I think that any change to the firewall like this should come with a detailed warning that it will break your configuration.
  5. Upvote
    FRiC received kudos from Peter Randziak in The ekrn service failed to start / Patch Tuesday Windows Updates   
    Just installed Feb 2023 patches on servers with issues previously. No problems now. Thanks. 😍
  6. Upvote
    FRiC gave kudos to Peter Randziak in Microsoft Edge 110 Incompatibility Crash with ESET Endpoint (Feb 12, 2023)   
    The issue is fixed in the Banking & payment protection module 1296. As of now it is available on pre-release update channel, full release is expected during the next week if no issues will be reported.
    The Protected websites redirection feature for Chrome and MS Edge browsers will be enabled back with the module update.
    The browsers restart is required after the module update to apply the fix.
    Peter on behalf of the teams involved
  7. Upvote
    FRiC gave kudos to secured2k in Microsoft Edge 110 Incompatibility Crash with ESET Endpoint (Feb 12, 2023)   
    Further testing found the issue is something in the new update for Edge may be trying to query or access sites ESET considers a secure banking or payment site. ESET detects the attempt and tries to read the website that was opened in a tab, but since the website was not in a tab/address bar, no data is presented to the programs - which results in a crash. This also could be ESET trying to close the Edge browser window that needed to be redirected but also does not exist.
    It looks like the product needs some improvement with compatibility with whatever Edge/Chromium is doing now as well as some additional validation (corrected coding/programming) to prevent redirection failure.
    The current work around is to disable the Automatic Redirection if enabled under the Secure browser settings. See the image below from ESET Endpoint Security, under Web and Email, Secure Browser Settings. Note: The list is maintained by ESET so it may be possible for them to fix or disable the feature in an automatic module update (Secure Browser module, v1294, Jan 10, 2023).

     
  8. Upvote
    FRiC gave kudos to Marcos in ESET Endpoint AV 10.0.2034 automatic update release date   
    The appropriate update files must first be published in the repository. As I wrote, we are working on adding the functionality to enforce autoupdates from the ESET PROTECT console before they are enabled globally for all Endpoint users.
  9. Upvote
    FRiC gave kudos to Marcos in pause eset endpoint remotely   
    Please elaborate more on why you need to often pause the real-time protection and firewall together for instance. Normally one should never need to disable or pause protection and use safe exceptions instead.
  10. Upvote
    FRiC received kudos from Trooper in The ekrn service failed to start / Patch Tuesday Windows Updates   
    Well, the four servers I tested on (from Reddit thread above) are indeed older servers (E3-1225 V5 with 16 GB) so yeah, no way to speed them up. But since this is the first time this has happened so I hope it's only for this time. On my newer servers the updates worked fine.
  11. Upvote
    FRiC received kudos from Peter Randziak in The ekrn service failed to start / Patch Tuesday Windows Updates   
    Well, the four servers I tested on (from Reddit thread above) are indeed older servers (E3-1225 V5 with 16 GB) so yeah, no way to speed them up. But since this is the first time this has happened so I hope it's only for this time. On my newer servers the updates worked fine.
  12. Upvote
    FRiC gave kudos to Misza in Device reboot required timeout   
    Hi , is it possible to change/extend the timeout on the reboot prompt as per ss below?
    so the user has maybe 2 mins to save their work etc before forced reboot.

  13. Upvote
    FRiC received kudos from Peter Randziak in Server Security v9   
    It's all working well for me now. (9.0.12013.0)
  14. Upvote
    FRiC gave kudos to StooIT in Version 9.0.12012.0 - Windows updates required no longer reports to Protect Server   
    As there's been zero response to this thread from ESET directly, I raised a ticket to report this as a bug. 
    For others out there wondering why this isn't working anymore, here's the official response from ESET.
    If you want to see this functionality returned, please raise a ticket asking for it to be fixed. If more customers report this, the better the chance of it being sorted out. 

    If customers don't want this functionality, they can disable update warnings in the Management Agent policy. 
     
  15. Upvote
    FRiC gave kudos to zhopkins in Server Security v9   
    For what its worth, we tested the updated 9.0.12013 client on one of our AWS VMs, and it came back up successfully after a reboot.
  16. Upvote
    FRiC gave kudos to SCI in Server Security v9   
    Marcos, since multiple customers appear to be having this same issue, how can we get the devs to look into this?
  17. Upvote
    FRiC received kudos from TvM in Endpoint doesn't auto-update to 9.0.2046   
    I'm wondering if manually doing the "Update installed ESET products" task is any different than the automatic upgrade process? I've been using the manual task for years and was glad for the automatic upgrade, but the waiting...
    I understand the need to release slowly in case of issues, but 30 days is a bit too much for us, and our auditors are not happy we're not updating a security software after seeing that huge red bar.
  18. Upvote
    FRiC received kudos from damtechmatt in Dynamic Threat Defence Status   
    Yeah, I have the same dynamic group created, and suddenly noticed it's not working correctly and when I tried to activate EDTD they all became LiveGuard Advanced. I see why now.
  19. Upvote
    FRiC gave kudos to BrianMorris in Dynamic Threat Defence Status   
    BTW, I may need to change this up with the EDTD name change:
    https://help.eset.com/elga/en-US/overview.html
    On March 23, 2022, ESET Dynamic Threat Defense was re-branded to ESET LiveGuard Advanced. In ESET business products, you can find it also as ESET LiveGuard. Both names refer to the same service.
  20. Upvote
    FRiC received kudos from LesRMed in Endpoint doesn't auto-update to 9.0.2046   
    I'm wondering if manually doing the "Update installed ESET products" task is any different than the automatic upgrade process? I've been using the manual task for years and was glad for the automatic upgrade, but the waiting...
    I understand the need to release slowly in case of issues, but 30 days is a bit too much for us, and our auditors are not happy we're not updating a security software after seeing that huge red bar.
  21. Upvote
    FRiC gave kudos to Marcos in update authorization failed Please check if your license is valid   
    Should the issue recur, please collect advanced logs from a failing update and post ELC logs here immediately since the issue may be gone after some time and we may not be able to find any issues. Also drop me a private message with your public IP address how it seen from outside on the Internet.
  22. Upvote
    FRiC received kudos from Trooper in ESET Dynamic Threat Defense   
    I have a similar question. We bought "Endpoint Protection Advanced" couple years ago which seems to have turned into ESET Protect Entry. I upgraded to the latest ESET Protect 9 yesterday and now I have a useless Dynamic Threat Defense tab in my dashboard. The sales blurb looks interesting but how is it different from cloud based protection that I already have? More info? Trial?
  23. Upvote
    FRiC gave kudos to T3chGuy007 in ESET Endpoint Security v8.1.2037.2 Release   
    Hello.  I see that ESET Endpoint Security v8.1.2037.2 was released.  Are there plans to release v8.2 of Endpoint Security soon?  I just don't want to start upgrading my clients to v8.1.2037.2 only to have v8.2 come out a week later as what happened in the post below when v8.0.2039 came out and a week later v8.1.2031 was released.  I know v8.0.2039 was a hotfix and v8.1.2031 was a feature update, so I wanted to make sure there wasn't a feature update planned to be released soon.  Thanks!
     
  24. Upvote
    FRiC gave kudos to rockshox in EBA Device Name not updating   
    After fiddling around with this more, I believe I have found the problem. I have found that there is a registry key WebClientComputerName located at HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Info that is not updated to the new computer name but contains the old computer name. The key must be protected by ESET as I am unable to change it manually even having permissions. I found that if I uninstall ESET Endpoint Antivirus and re-install, the key now has the correct value and EBA now shows the correct Device name.
    One other thing I noticed was there was a computer we renamed two days ago that the value did update in EBA. In looking through all the licenses in EBA that I know we renamed the computers in the last few weeks, the computers that had ESET Endpoint Antivirus 8.0.2028 appeared to update the Device name in EBA correctly. Computers that were renamed with ESET Endpoint Antivirus 8.1.2031 did not. Uninstalling 8.1.2031 and then re-installing fixed the bad Device name in EBA.
  25. Upvote
    FRiC gave kudos to Marcos in Secure Browser Warning   
    It doesn't affect any functionality, it's just a minor bug in internal reporting. However, you can suppress the notification by disabling it in the application statuses setup:

    The first check will suppress it on the client while the other (Send) will suppress it in the ESET PROTECT console.
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