BrianMorris

We manage about 350 endpoints and this ML/Augur detections has been creating all these tickets for us on many computers for files that have been resident for years. Virustotal has shown no other vendor agreeing so far. Seems like a false positive wild fire to me.

I still have over 100 endpoints with this message.

igi008 -- this is really great, thanks for sharing

This is a great comment. It would be really great if it would just alert me if I had an overage, but it permanently has this warning for when I’m using the correct amount.

A few of my systems were either imaged or had the drive moved to a different computer and this happened. I deleted the asset in PROTECT Cloud and it showed back up. Sometimes I’ll install the Agent installer on top of the existing agent and it will start working.

Did you figure this out? I will go into my MSP Administrator (or eba.eset.com for non-MSP) and deactivate any computers that aren't checking in any longer. This kind of thing happens sometimes for me for some unknown reason.

Hmm, it's a little tough to know what you mean. Did you deactivate the license in ESET PROTECT Cloud or the MSP Administrator site (msp.eset.com)? For simplicity, they have this helpful guide when you select Remove from the menu on a particular computer in PROTECT Cloud -- follow this and you'll be good (there is a deactivate prompt at the end).

I can't seem to find any change logs or any info on 9.1.2051. What's new?

Valid point. You could address this by changing the HTTP to HXXP for the purposes of these notification emails.

Thanks, Marcos. I don't seem to have any policies for the Agent active. I remember having those on the On Prem version, but I don't have one in the CLOUD. There doesn't seem to be any Agent policies in the Built-In Policies list. I just created a brand new policy from scratch for the ESET Management Agent and will test. Thanks.

I've noticed that some of my endpoints only show ESET products instead of all programs that are installed. This computer uses the same policy as 140+ others ones that show applications. How do I get it to show me everything? This has had the agent for a long time.

Here's how I do mine. Alternatively, you could do DOES NOT EQUAL version 9.0.2046.0.

I saw that last year occasionally when CLOUD was new to me. I haven't experienced that in the last 6 months.

Yes! I feed these alerts into my ticketing system, but it misses this key piece of info 🙁

here’s an interesting comment: https://www.dell.com/community/Virus-Spyware/UEFI-infiltration-found-by-ESET/td-p/6191946 ”CompuTrace is a commercial product that is embedded into firmware to help people recover stolen laptops. Doing that requires it to exhibit some virus-like behavior, such as phoning home, and it can also be used to remotely wipe the system since some companies might want to do that if their laptops are stolen. But before you can do any of that, you first have to activate your system's CompuTrace instance. Dell includes the actual application in the firmware, but it doesn't do anything until it's activated. If you haven't yet activated it, you also have the option of deactivating it, but if you do that you will NEVER be able to reactivate it. And if you've already activated it, I believe it can never be fully deactivated.”