Potentially unsafe application detected on UEFI

[eclipse79 2]

Hello

I recently set Eset to report Potentially Unsafe Application to Aggressive level. It detects 2 items in one of my clients:

 

Hash

88329937BD250FAE619BE31D16F1336A12854C29

Nome

EFI/CompuTrace.A

Tipo di rilevamento

Applicazione potenzialmente pericolosa

Tipo di oggetto

file

Uniform Resource Identifier (URI)

file://///Uefi Partition

Nome processo

C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe

 

Hash

C6829973D3B488D1A55D3C8FE4708F7A388C5292

Nome

EFI/CompuTrace.A

Tipo di rilevamento

Applicazione potenzialmente pericolosa

Tipo di oggetto

file

Uniform Resource Identifier (URI)

file://///Uefi Partition/uefi:\\Volume 1\Firmware Volume Image {20BC8AC9-94D1-4208-AB28-5D673FD73486}\Volume 1\FjComputraceComponents

Nome processo

C:\Program Files\ESET\RemoteAdministrator\Agent\ERAAgent.exe

 

Do you think it should be a false positive?

 

Thanks

 

 

 

 

[IggyPop 4]

Hi,

if you are unsure if it should be the false positive I would recommend sending it to the samples@eset.com as a possible FP and asking them if it is a false positive or if not. But before doing that I would recommend checking out following KB article - https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab or another article which could be benefitial to you.

 

Thanks. 

Iggy 

Edited April 7 by IggyPop

[Peter Randziak 753]

Hello @eclipse79,

I would also recommend to check this KB article covering the topic... https://support.eset.com/en/kb6567-you-receive-an-eset-uefi-detection

Peter

[BrianMorris 11]

here’s an interesting comment:

 

https://www.dell.com/community/Virus-Spyware/UEFI-infiltration-found-by-ESET/td-p/6191946

”CompuTrace is a commercial product that is embedded into firmware to help people recover stolen laptops.  Doing that requires it to exhibit some virus-like behavior, such as phoning home, and it can also be used to remotely wipe the system since some companies might want to do that if their laptops are stolen.  But before you can do any of that, you first have to activate your system's CompuTrace instance.  Dell includes the actual application in the firmware, but it doesn't do anything until it's activated.  If you haven't yet activated it, you also have the option of deactivating it, but if you do that you will NEVER be able to reactivate it.  And if you've already activated it, I believe it can never be fully deactivated.”

 

 

[eclipse79 2]

4 minutes ago, BrianMorris said:

here’s an interesting comment:

 

https://www.dell.com/community/Virus-Spyware/UEFI-infiltration-found-by-ESET/td-p/6191946

”CompuTrace is a commercial product that is embedded into firmware to help people recover stolen laptops.  Doing that requires it to exhibit some virus-like behavior, such as phoning home, and it can also be used to remotely wipe the system since some companies might want to do that if their laptops are stolen.  But before you can do any of that, you first have to activate your system's CompuTrace instance.  Dell includes the actual application in the firmware, but it doesn't do anything until it's activated.  If you haven't yet activated it, you also have the option of deactivating it, but if you do that you will NEVER be able to reactivate it.  And if you've already activated it, I believe it can never be fully deactivated.”

 

 

Thank you!