souva 1 Posted March 17, 2016 Share Posted March 17, 2016 I'm trying to install Eset Endpoint Security with a Software installation Task. When I look in the Task it is telling me, Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted March 18, 2016 ESET Staff Share Posted March 18, 2016 Hello, what version of ERA agent are you using? Are you using Apache HTTP proxy for update / installers caching? Link to comment Share on other sites More sharing options...
souva 1 Posted March 19, 2016 Author Share Posted March 19, 2016 Hello, what version of ERA agent are you using? Are you using Apache HTTP proxy for update / installers caching? Hi, the agent Eset version is 6.3.136.0, yes i use Apache HTTP proxy Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted March 19, 2016 ESET Staff Share Posted March 19, 2016 Hi @souva, The terminal has the "Administrator" account active with no-blank credential? Your system have access to repository.eset.com to download the packages automatically? If you try the task given the path to .msi installer works? Link to comment Share on other sites More sharing options...
souva 1 Posted March 21, 2016 Author Share Posted March 21, 2016 Hi @souva, The terminal has the "Administrator" account active with no-blank credential? Your system have access to repository.eset.com to download the packages automatically? If you try the task given the path to .msi installer works? Hello Yes the "Administrator" is activaded, i can deploy agent but i cant install product ESET i only change name of server is the cause of any problem? Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted March 21, 2016 ESET Staff Share Posted March 21, 2016 Hi, Can't answer that, perhaps @MichalJ can. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted March 22, 2016 ESET Staff Share Posted March 22, 2016 Is it possible to provide us (PM) a wireshark/tcpdump with captured HTTP traffic during task execution? We have seen similar errors in multiple situations, but all of them were random. Technically it means, that HTTP server (in your case proxy in case this file is cached) did not send whole installation file or connection was closed during download of installation file. Have you checked logs of your HTTP Proxy whether there are no suspicious entries? Link to comment Share on other sites More sharing options...
souva 1 Posted March 22, 2016 Author Share Posted March 22, 2016 (edited) Is it possible to provide us (PM) a wireshark/tcpdump with captured HTTP traffic during task execution? We have seen similar errors in multiple situations, but all of them were random. Technically it means, that HTTP server (in your case proxy in case this file is cached) did not send whole installation file or connection was closed during download of installation file. Have you checked logs of your HTTP Proxy whether there are no suspicious entries? Logs from HTTP Proxy errorlog1.txt Edited March 22, 2016 by souva Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted March 23, 2016 ESET Staff Share Posted March 23, 2016 There are multiple errors like this: [access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL? Link to comment Share on other sites More sharing options...
souva 1 Posted March 23, 2016 Author Share Posted March 23, 2016 There are multiple errors like this: [access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL? yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted March 24, 2016 ESET Staff Share Posted March 24, 2016 There are multiple errors like this: [access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL? yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again So error I found in proxy logs are caused by permissions configuration of Apache HTTP Proxy - it is not configured to server custom files, only cached ones. In case you want to use our proxy as HTTP share, you should change configuration as described here: https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration When you used ESET repository, error was different? Link to comment Share on other sites More sharing options...
souva 1 Posted March 28, 2016 Author Share Posted March 28, 2016 There are multiple errors like this: [access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL? yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again So error I found in proxy logs are caused by permissions configuration of Apache HTTP Proxy - it is not configured to server custom files, only cached ones. In case you want to use our proxy as HTTP share, you should change configuration as described here: https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration When you used ESET repository, error was different? Hi, yes when i use ESET repository the task install software failed. this is error message "GetFile: Error reading HTTP response (0x4e2a)". Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted March 28, 2016 ESET Staff Share Posted March 28, 2016 Hi, that particular error "response (0x4e2a)" was mention on this thread https://forum.eset.com/topic/6586-unable-to-install-filesecurity-6-via-era-6/ perhaps some details help you in your case. Link to comment Share on other sites More sharing options...
souva 1 Posted March 29, 2016 Author Share Posted March 29, 2016 Hi, that particular error "response (0x4e2a)" was mention on this thread https://forum.eset.com/topic/6586-unable-to-install-filesecurity-6-via-era-6/ perhaps some details help you in your case. Yes, i tried these solutions, but did not solve the problem. Link to comment Share on other sites More sharing options...
souva 1 Posted April 1, 2016 Author Share Posted April 1, 2016 There are multiple errors like this: [access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL? yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again So error I found in proxy logs are caused by permissions configuration of Apache HTTP Proxy - it is not configured to server custom files, only cached ones. In case you want to use our proxy as HTTP share, you should change configuration as described here: https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration When you used ESET repository, error was different? Hi, yes when i use ESET repository the task install software failed. this is error message "GetFile: Error reading HTTP response (0x4e2a)". Hi, yes when i use ESET repository the task install software failed. this is error message "GetFile: Error reading HTTP response (0x4e2a)". Link to comment Share on other sites More sharing options...
Recommended Posts