Jump to content

Task failed install eset


souva
 Share

Recommended Posts

I'm trying to install Eset Endpoint Security  with a Software installation Task. When I look in the Task it is telling me,

post-11402-0-63874000-1458232472_thumb.png

Link to comment
Share on other sites

Hello, what version of ERA agent are you using? Are you using Apache HTTP proxy for update / installers caching?

 

Hi, the agent Eset version is 6.3.136.0, yes i use Apache HTTP proxy post-11402-0-91914600-1458402350_thumb.png

Link to comment
Share on other sites

  • ESET Staff

Hi @souva,

 

The terminal has the "Administrator" account active with no-blank credential?

 

Your system have access to repository.eset.com to download the packages automatically?

 

If you try the task given the path to .msi installer works?

Link to comment
Share on other sites

Hi @souva,

 

The terminal has the "Administrator" account active with no-blank credential?

 

Your system have access to repository.eset.com to download the packages automatically?

 

If you try the task given the path to .msi installer works?

Hello

 

Yes the "Administrator" is activaded, i can deploy agent but i cant install product ESET

 

 

 

post-11402-0-68081400-1458601040_thumb.png

 

 

i only change name of server is the cause of any problem?

Link to comment
Share on other sites

  • ESET Staff

Is it possible to provide us (PM) a wireshark/tcpdump with captured HTTP traffic during task execution? We have seen similar errors in multiple situations, but all of them were random. Technically it means, that HTTP server (in your case proxy in case this file is cached) did not send whole installation file or connection was closed during download of installation file.

 

Have you checked logs of your HTTP Proxy whether there are no suspicious entries?

Link to comment
Share on other sites

Is it possible to provide us (PM) a wireshark/tcpdump with captured HTTP traffic during task execution? We have seen similar errors in multiple situations, but all of them were random. Technically it means, that HTTP server (in your case proxy in case this file is cached) did not send whole installation file or connection was closed during download of installation file.

 

Have you checked logs of your HTTP Proxy whether there are no suspicious entries?

 

Logs from HTTP Proxy

 

errorlog1.txt

Edited by souva
Link to comment
Share on other sites

  • ESET Staff

There are multiple errors like this:

[access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi

which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL?

Link to comment
Share on other sites

There are multiple errors like this:

[access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi

which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL?

yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again

Link to comment
Share on other sites

  • ESET Staff

 

There are multiple errors like this:

[access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi

which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL?

yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again

 

 

So error I found in proxy logs are caused by permissions configuration of Apache HTTP Proxy - it is not configured to server custom files, only cached ones. In case you want to use our proxy as HTTP share, you should change configuration as described here: https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration

 

When you used ESET repository, error was different?

Link to comment
Share on other sites

 

 

There are multiple errors like this:

[access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi

which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL?

yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again

 

 

So error I found in proxy logs are caused by permissions configuration of Apache HTTP Proxy - it is not configured to server custom files, only cached ones. In case you want to use our proxy as HTTP share, you should change configuration as described here: https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration

 

When you used ESET repository, error was different?

 

Hi,

yes when i use ESET repository the task install software failed. this is error message "GetFile: Error reading HTTP response (0x4e2a)".

Link to comment
Share on other sites

 

 

 

There are multiple errors like this:

[access_compat:error] [pid 3080:tid 844] [client 192.168.0.160:50662] AH01797: client denied by server configuration: proxy:hxxp://192.168.0.180:3128/ees_nt64_esl.msi

which indicates that HTTP Proxy is not configured to enable download file from this path - but I am confused by path it is showing .. how actually you are using software installation task? Are you using repository package to install, or you are trying to install package from specific URL?

yes, first I try to install using a custom repository but failed, then i try to install using the repository eset but failed again

 

 

So error I found in proxy logs are caused by permissions configuration of Apache HTTP Proxy - it is not configured to server custom files, only cached ones. In case you want to use our proxy as HTTP share, you should change configuration as described here: https://wiki.apache.org/httpd/ClientDeniedByServerConfiguration

 

When you used ESET repository, error was different?

 

Hi,

yes when i use ESET repository the task install software failed. this is error message "GetFile: Error reading HTTP response (0x4e2a)".

 

Hi,

yes when i use ESET repository the task install software failed. this is error message "GetFile: Error reading HTTP response (0x4e2a)".

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...