Green border around browsers

[andrejl2 0]

I aksed in another thread, didn't want to open another one but o got no reply.

 

Problem:

 

The green border aorund browsers (no matter chrome, edge) never fades away and it's very annoying. Even if i check the mark on ''hide green border'' it never works. 

 

Is there a fix, or the only way is to disable that?

 

tnx

[Marcos 5,074]

Please open a support ticket. We are not aware of such issue and disabling the green border worked also for many other users.

[constexpr 46]

Just to be clear, there are 2 possible scenarios. Please try both:

1. Does it fade away (immediately), when you check "Hide browser's green frame" and then click on (x) icon?

2. Does it fade away (4 seconds after browser start), when you go to EIS > F5 (Advanced setup) > Web and email > Banking & Payment protection and disable Browser's green frame?

 

[andrejl2 0]

Hi,

It never fades away, that is the problem, only if i disable the banking protection feature, or if i use the 2. option.

And i did try to contact tech support trough eset av, but never recieved any response.

regards

Edited November 13, 2022 by andrejl2
update

[Marcos 5,074]

Have you tried uninstalling ESET completely and installing it from scratch? We haven't received a single report from users that disabling the green border didn't work and didn't fade away after a few seconds after launching a browser.

[Marcos 5,074]

Please provide logs collected with ESET Log Collector while the browser is running, maybe we'll spot something suspicious there.

[constexpr 46]

On 11/13/2022 at 12:17 PM, andrejl2 said:

Hi,

It never fades away, that is the problem, only if i disable the banking protection feature, or if i use the 2. option.

And i did try to contact tech support trough eset av, but never recieved any response.

regards

So 2. option (disable Browser's green frame) in advanced settings work for you?

3 minutes ago, Glassertje said:

Hello @MarcosThe green border stays visible. Surely this can't be the intention?

I made a screenshot. This is a tech site and has nothing to to whit any payment.

Since v16, all supported browsers are now protected by Secure all browsers (aka Banking and Payment protection), no matter what site do you visit.

Do you have a trouble hiding the green frame even after trying any of the method listed in my previous comment?

[constexpr 46]

18 minutes ago, Glassertje said:

@constexpr Ok i found the issue. The green border is  now gone now i did option 2. Option 1 isn't working.  But i'm glad now it is gone. Thank you for the help.

 

So now it is correct when i visite a my bank, i see no message anymore if i want to use the secure mode?  I'm so used to that screen .

You are correct. Previously you have to visit internetbanking website, or run secure mode from desktop to be protected. Now you can safely browse all websites just by opening your regular browser and you're protected all the time. This was possible also previously, but since v16 this protection of all browsers is default On.

Just to understand it well, when you tried the 1st option, did you do 2 clicks - mark checkbox and then close the badge (X)?

note: Disable green frame via badge checkbox is only for currently open browser instance, disable green frame via advanced setup is for all following browser starts.

Edited November 15, 2022 by constexpr

[andrejl2 0]

constexpr

 

yes the 2. options works

So 2. option (disable Browser's green frame) in advanced settings work for you?

 

regards

[matthewfarmery 1]

I'm also having the same problem, I disabled secure all browsers, that seems to have disabled the option. With that option enabled, All my browsers will crash, I use firefox all the time, tried MS edge, and same problem. Then I noticed the green border. ( don't really use any banking online) but its was a bit annoying, and had a feeling eset was to blame.

 

I do hope this gets resolved, otherwise, I may have to choose another security software. But for now, the issue is resolved, but annoying that it happened to start with.

[broderframefix 2]

I am having these issues as well, there is no way to disable the borders, other than completely uninstalling eset. The remove green border setting will work sometimes, but comes back often. Disabling all the various protection systems does nothing. This a design flaw and glitch.

[Marcos 5,074]

Did you disable the green border in the advanced setup?

Couldn't it be that you just ticked this box and clicked X to close the badge which would hide the frame only for the current session?

If you are getting the green frame but have the setting disabled in the advanced setup, please collect logs with ESET Log Collector and upload the generated archive here.

Note that v16 still supports both "Secure all browsers" and redirection to SB mode so you may temporarily disable "Secure all browsers" while investigating the issue with us without any impact on safe browsing.

[matthewfarmery 1]

I have tried disabling the green border, in banking and payment protection settings, when I load firefox, A, the border is still there, and B, firefox still crashes. I have no choice but to disable this feature full stop.

I have have system mechanic, but its security features for browsers are also disabled.  I can't think of anything else that would be interfering with ESET,

 

my logs

 

hxxp://www.matthewfarmery.net/eset/eset_logs.rar

 

I also tried disabling advance memory protection in the advanced options, I will also try and disable keyboard protection and see if that helps.

 

[matthewfarmery 1]

Can't seem to edit my previous post, I just done a restart, and have disable the green border unchecked, That seems to have stopped Firefox from crashing. So that option is clearly the source of the issue. I hope my logs can help narrow down what is causing the crashing.

[broderframefix 2]

4 hours ago, Marcos said:

Did you disable the green border in the advanced setup?

Couldn't it be that you just ticked this box and clicked X to close the badge which would hide the frame only for the current session?

If you are getting the green frame but have the setting disabled in the advanced setup, please collect logs with ESET Log Collector and upload the generated archive here.

Note that v16 still supports both "Secure all browsers" and redirection to SB mode so you may temporarily disable "Secure all browsers" while investigating the issue with us without any impact on safe browsing.

Yes I tried disabling the green window frame setting, but it simply does not work. Only once after disabling and reset, it stayed off. Then it came back next time I started my PC. I have tried disabling every feature related to browser protection, and that does not work.

I'm on a brand new Windows 11 PC with RTX 3070 and good CPU, it's not the hardware. Maybe you have issue with Windows 11. 

Sorry to be blunt but I know computers well, I make my living off computers for 7 years now. I know how to disable settings a troubleshoot. I've tried every possible combination of disabling green border, restarting, turning off browser protection and restarting, turning of all protection, etc.

Nothing I as a user can do will remove green frame and also I get yellow and red frames. I don't have the time to keep trouble shooting so I have uninstalled and will check back here to see if this has been fixed. Otherwise I'll unfortunately need to find another solution.

[matthewfarmery 1]

Have you uploaded your ESET logs, checking your replies, you don't seem to have done. I'm on windows 10, and that option does work for me, so you probably maybe right that it could be a win 11 issue. But it would help if you upload your logs and either PM Marcos, or a direct link here. The more logs that the devs have, the better chance of them finding what the issue is and fixing it.

That would be my advice.

 

[Marcos 5,074]

48 minutes ago, matthewfarmery said:

Have you uploaded your ESET logs, checking your replies, you don't seem to have done. I'm on windows 10, and that option does work for me, so you probably maybe right that it could be a win 11 issue. But it would help if you upload your logs and either PM Marcos, or a direct link here. The more logs that the devs have, the better chance of them finding what the issue is and fixing it.

Looks like you have also another security sw utilizing drivers installed. Please make sure to keep only 1 AV installed at a time.

Active Malware Protection Minifilter Driver, c:\windows\system32\drivers\amp.sys, Automatic, Running, , Anti-malware file system minifilter, Cyren, Inc.
Active Malware Protection Support Driver, c:\windows\system32\drivers\ampse.sys, Automatic, Running, , Anti-malware scan engine driver, Cyren, Inc.

[Marcos 5,074]

1 hour ago, broderframefix said:

I'm on a brand new Windows 11 PC with RTX 3070 and good CPU, it's not the hardware. Maybe you have issue with Windows 11.

Please provide logs collected with ESET Log Collector for a start.

[matthewfarmery 1]

I tried looking up this Active Malware Protection Minifilter, and I'm not 100% how I got this? is this part of windows? or is it installed by another program? I tried to do a few searches, but nothing concrete, I gone through the program and features and nothing stands out. so what would be the best way to get rid of this?

 

Thanks in advance.

[matthewfarmery 1]

Edit, I found

C:\Program Files\Common Files\Commtouch\AntiVirus5\vseamps.exe

 

I still don't know when I added this, as it doesn't seem to show up in the programs and features, so no idea how to get rid of it.

[Marcos 5,074]

Let's try renaming the extension of the above drivers in safe mode and let us know if it makes a difference.

[constexpr 46]

33 minutes ago, matthewfarmery said:

Edit, I found

C:\Program Files\Common Files\Commtouch\AntiVirus5\vseamps.exe

 

I still don't know when I added this, as it doesn't seem to show up in the programs and features, so no idea how to get rid of it.

When you open Services (type it to start), there are 3 running services (their name may differ):

• AVSDK Active Protection Singleton Service (vseamps, c:\program files\common files\commtouch\antivirus5\vseamps.exe)
• AVSDK Dispatcher/Notification Server (vsedsps, c:\program files\common files\commtouch\antivirus5\vsedsps.exe)
• Quarantine Service (vseqrts, c:\program files\common files\commtouch\antivirus5\vseqrts.exe)

[matthewfarmery 1]

That fixed it, I renamed both amp.sys and ampse.sys and added bak instead. Now the green border can be enabled and doesn't crash firefox anymore.

 

Still odd, I had this AV installed and didn't realise it, but thankss for the help. My problem  is solved.

[matthewfarmery 1]

Wonderful, disabled all three services on the safe side, thank you for the help. Problem resolved.

[itman 1,659]

53 minutes ago, matthewfarmery said:

I still don't know when I added this, as it doesn't seem to show up in the programs and features, so no idea how to get rid of it.

System Mechanic installed it:

Quote

Given it is related to ADSDK5, like the similarly named vseamps.exe, and vseamps.exe is part of iolo System Mechanic, vsedsps.exe could also be part of iolo System Mechanic. I have iolo System Mechanic running, and both vsedsps.exe and vseamps.exe appear in task manager. One of the links provided says that ADSDK5 processes are part of iolo System Mechanic (Pro), but they're probably found in all iolo System Mechanic products, since mine is just the basic version and not Pro. From what I know, each process constantly consumes a miniscule 44k of resources.

https://www.file.net/process/vsedsps.exe.html

Edited November 21, 2022 by itman