Customer satisfaction survey 2022
Customer satisfaction survey 2022
37 members have voted
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1. For how long have you been using ESET products?
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1 year or less7
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1-5 years14
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More than 5 years17
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2. What ESET security products do you use? (multiple selections are possible)
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ESET NOD32 Antivirus7
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ESET Internet Security16
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ESET Smart Security Premium16
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ESET CyberSecurity / ESET CyberSecurity Pro for MacOS4
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ESET Endpoint Antivirus or ESET Endpoint Security for Windows13
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ESET Endpoint Antivirus for Linux6
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ESET Endpoint Antivirus or ESET Endpoint Security for macOS5
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ESET Server security products7
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ESET PROTECT (on-premise)7
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ESET PROTECT Cloud5
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ESET Inspect (on-premise)2
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ESET Inspect Cloud4
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3. Do you find the footprint of ESET in comparison with competetive products
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Lighter17
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Equal11
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Heavier4
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I cannot tell6
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4. Do you find detection and protection capabilities of ESET in comparison with competetive products (based on your own experience):
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Better12
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Equal15
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Worse6
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I cannot tell5
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5. Have you been infected with malware while using ESET in last year? If yes, please provide details about the malware in a comment below.
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Yes, the malware was found by another antivirus4
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Yes, the malware was found by myself7
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No27
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6. Have you been hit by ransomware while using ESET last year?
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Yes7
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No31
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7. Do you plan to renew your ESET license? If not, please provide reasons in a comment below.
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Yes28
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No10
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8. Were most of your forum queries answered in a timely manner this year?
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Yes34
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No4
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9. Did you mostly get accurate answers to your forum queries this year?
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Yes32
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No6
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10. If you opened a support ticket, did it lead to a resolution of your issue? If not, please include also the ticket numbers in a comment below.
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Yes11
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No10
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I didn't contact technical support17
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This poll is closed to new votes
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