Administrators Marcos 5,267 Posted September 2, 2022 Administrators Share Posted September 2, 2022 10 hours ago, Fox-River said: Any news regards this issue? Do you have more shared mailboxes with delegated access in Outlook? Link to comment Share on other sites More sharing options...
Fox-River 0 Posted September 6, 2022 Share Posted September 6, 2022 On 9/2/2022 at 8:53 PM, Marcos said: Do you have more shared mailboxes with delegated access in Outlook? Yes that's the case for most users. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted September 6, 2022 Administrators Share Posted September 6, 2022 2 hours ago, Fox-River said: Yes that's the case for most users. In that case the issue should fixed in the next service release of Endpoint v9.1 soon. Fox-River 1 Link to comment Share on other sites More sharing options...
Chogger 1 Posted September 8, 2022 Share Posted September 8, 2022 Will this update also be available to end users such as myself who have this exact issue with outlook, but have Eset Internet Security and, if so, is there a rough estimate on availability? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted September 9, 2022 Administrators Share Posted September 9, 2022 10 hours ago, Chogger said: Will this update also be available to end users such as myself who have this exact issue with outlook, but have Eset Internet Security and, if so, is there a rough estimate on availability? The fixes will be included in home products v16 in a few weeks. It's possible to contact technical support who will provide a fixed version of the plug-in for manual installation before v16. Link to comment Share on other sites More sharing options...
Chogger 1 Posted September 9, 2022 Share Posted September 9, 2022 4 hours ago, Marcos said: The fixes will be included in home products v16 in a few weeks. It's possible to contact technical support who will provide a fixed version of the plug-in for manual installation before v16. Thank you - support have provided me with the updated plugin and initial impressions suggest that the issue is resolved, but I will continue to test. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Chogger 1 Posted September 13, 2022 Share Posted September 13, 2022 It's now several days since I applied the updated plugin and I've not noticed any slowdown or issues, so I think this is fixed for end-users Link to comment Share on other sites More sharing options...
Guest Posted September 15, 2022 Share Posted September 15, 2022 Turning off the EMAIL TO SCAN Modified email has also fixed it for us, were getting constant AppHangB1 crashes in Outlook.exe EMAIL TO SCAN Modified email Link to comment Share on other sites More sharing options...
Command IT 7 Posted September 20, 2022 Author Share Posted September 20, 2022 Any ETA on when the fixed version will be released? Days? Weeks? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted September 22, 2022 Administrators Share Posted September 22, 2022 We assume a new service release of Endpoint 9.1 could be ready in about 3 weeks. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Command IT 7 Posted October 13, 2022 Author Share Posted October 13, 2022 So far, it's looking like 9.1.60.0 has resolved these issues. Pretty much 3 months to the day 🤔 Peter Randziak 1 Link to comment Share on other sites More sharing options...
FTL 2 Posted October 14, 2022 Share Posted October 14, 2022 (edited) Seems to be behaving itself on my system too on 9.1.60.0 😀 Will roll it out to some users over the weekend and guage their responces Monday. @Marcos - what was the exact issue and how was it resolved? Edited October 14, 2022 by FTL Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted October 14, 2022 Administrators Share Posted October 14, 2022 21 minutes ago, FTL said: @Marcos - what was the exact issue and how was it resolved? Some operations were delayed when more shared mailboxes with delegated access are detected to prevent the slowdown on Outlook start. Link to comment Share on other sites More sharing options...
Todney 0 Posted November 2, 2022 Share Posted November 2, 2022 Hi, I've been following this thread as I had to uninstall eset for most of September to continue working. The latest 9.1.2060 version has improved things but during the eset startup scan every morning my Outlook is unusable (task manager will show outlook and eset using all the cpu). When it's finished the scan it's usable but still frustrating to use, for example typing an email will freeze mid word for 2 seconds, then suddenly catch up with what has been typed. I currently have 28 shared mailboxes and 16 online archives open in my outlook which I presume is making things worse. My pc is a bit old but it does have an ssd & 16gb ram. Earlier in the year I had no issues with Outlook with Eset. Link to comment Share on other sites More sharing options...
st3fan 8 Posted November 2, 2022 Share Posted November 2, 2022 I have upgraded from 9.0.2046.0 to 9.1.2060.0 and my Outlook is not as responsive as it used to be. Scanning of received/read/modified emails is enabled in my case. We use shared mailboxes with delegated access (I have 3 shared mailboxes open in Outlook). I have not done a lot of tests yet but I have noticed a difference between the two versions. I will deploy 9.1.2060.0 to a few test users and will report back if they are seeing the same. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted November 2, 2022 Administrators Share Posted November 2, 2022 1 hour ago, Todney said: I've been following this thread as I had to uninstall eset for most of September to continue working. The latest 9.1.2060 version has improved things but during the eset startup scan every morning my Outlook is unusable (task manager will show outlook and eset using all the cpu). When it's finished the scan it's usable but still frustrating to use, for example typing an email will freeze mid word for 2 seconds, then suddenly catch up with what has been typed. I currently have 28 shared mailboxes and 16 online archives open in my outlook which I presume is making things worse. This week we should have a newer version of the Outlook plug-in ready for testing. It will contain further optimizations for getting information from remote accounts. Peter Randziak 1 Link to comment Share on other sites More sharing options...
russell_t 2 Posted November 3, 2022 Share Posted November 3, 2022 Is anyone else starting to have issues after the latest 2210 build of Outlook or across multiple 7-9.x ESET versions where Outlook will just stop updating the Inbox and it seems to be that even disabling the ESET Outlook plugin it is still stuck? We are removing the OST file from the client and letting it rebuild/resync and that seems to fix it but it seems to be a recent new issue with either MS or ESET and I'm not seeing many other people report this so wondering if it is some ESET conflict... Link to comment Share on other sites More sharing options...
FTL 2 Posted November 24, 2022 Share Posted November 24, 2022 On 11/2/2022 at 11:46 AM, Marcos said: This week we should have a newer version of the Outlook plug-in ready for testing. It will contain further optimizations for getting information from remote accounts. Any news on this please Marcos? 9.1.2160 is still a real PITA with Outlook and shared mailboxes - makes them hang, crash, slow down to a complete crawl. Still having to put some clients back to 9.0.2046 which is the last known good working version with Outlook Thanks st3fan 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted November 24, 2022 Administrators Share Posted November 24, 2022 I'd recommend opening a support ticket. Technical support will provide you with the latest version of the Outlook plug-in for testing as well as with installation instructions (you can refer it as eplgOutlookFix-20221115). The plug-in will need to be uninstalled prior to upgrading to a newer version of Endpoint in the future. Link to comment Share on other sites More sharing options...
karsayor 8 Posted November 24, 2022 Share Posted November 24, 2022 (edited) Hi We cannot afford to fix this manually, we have many customers and doing this would take way too much time. Do you know when a full version of endpoint containing fix will be released? Some outlook clients are crashing because of this, and we had to disable the plugin via policy to allow customers to work Edited November 24, 2022 by karsayor Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted November 24, 2022 Administrators Share Posted November 24, 2022 The next hotfix of Endpoint 9 and 10 is planned for January 2023. Link to comment Share on other sites More sharing options...
Tkaran 0 Posted November 25, 2022 Share Posted November 25, 2022 Hi , Today all clients (200 ) with 9.0.2046.0 , office 365 , outlook version 2210(Build 15726.20202) . To all its users many (good senders) messages go to spam . Disable outlook Junk Email option not working . Disable eset outlook plug-in everything works fine . We are waiting from June for a good update . it's time to change antivirus protections. First time after 5 years with problem without solution after 5 months Thanks Tasos Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted November 25, 2022 Administrators Share Posted November 25, 2022 Sounds as if your emails were incorrectly evaluated as spam. Please drop me a personal message with such test email in the eml or msg format. Link to comment Share on other sites More sharing options...
st3fan 8 Posted November 28, 2022 Share Posted November 28, 2022 As others have mentioned on this thread, version 9.1.2160.0 does not work well with Outlook and shared mailboxes. We have tested this for more than a month now. Outlook frequently hangs, becomes unresponsive and sometimes crashes. We had to uninstall and reinstall version 9.0.2046.0, which is nice and responsive in comparison. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted November 28, 2022 Administrators Share Posted November 28, 2022 1 hour ago, st3fan said: We had to uninstall and reinstall version 9.0.2046.0, which is nice and responsive in comparison. V9.0 and older used to cause sync issues if an email message was modified concurrently on more devices. The next version of Endpoint 9.1 will contain additional optimizations that should resolve your issues. Link to comment Share on other sites More sharing options...
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