FTL 2 Posted November 29, 2022 Share Posted November 29, 2022 On 11/28/2022 at 12:05 PM, Marcos said: V9.0 and older used to cause sync issues if an email message was modified concurrently on more devices. The next version of Endpoint 9.1 will contain additional optimizations that should resolve your issues. Hope so, as this will be the 3rd version that apparently fixes the issue, yet nearly 5 months later were still having to roll people back to an older version so they can work properly in Outlook, only so many excuses i can keep making to my clients about ESET before they get fed up and start questioning why they are running old versions of software. Link to comment Share on other sites More sharing options...
st3fan 6 Posted December 1, 2022 Share Posted December 1, 2022 (edited) FYI, regarding the Outlook plugin that is mentioned here (eplgOutlookFix-20221115). Support advised that a new setting/option has been released that does "virtually the same using this plugin". The new setting can be found in Policies here: Settings / Web and Email / Email Client Protection / Special Settings / "Advanced email client processing" Has anyone tested this setting or the plugin yet? Unfortunately I am not seeing a difference in my case. Outlook still hangs and becomes unresponsive if shared mailboxes are connected. I would appreciate if others could share their experiences as we are currently stuck on version 9.0.2046.0 due to these ongoing issues. To make things worse, we are now seeing this intrusive message everywhere (on version 9.0.2046.0) and there does not seem to be a way to hide it, assuming this information is correct. This is so confusing for all users. Why on earth is this displayed for business users. Edited December 1, 2022 by st3fan Link to comment Share on other sites More sharing options...
Tony Daley 0 Posted December 2, 2022 Share Posted December 2, 2022 **FIX**. Same was happening to me whereas you go to open an attachment and may take 30-60 seconds to open. I took these steps (may not necessarily be the order required but this worked in this order)... :: remove ESET extension from outlook :: restart computer and open outlook. check no ESET extension :: keep outlook open. uninstall Eset then reinstall and remove ALL email settings ( null /email client protection then click it's right side settings and null email integration, clients, protocols, tags, antispam protection check in Outlook. restart puter to confirm. Bingo for me. Be aware Outlook may (or may not) be susceptible to spam/emails but hey, it's back to normal. LOVE ESET OTHERWISE. please fix this small issue. Link to comment Share on other sites More sharing options...
st3fan 6 Posted December 2, 2022 Share Posted December 2, 2022 Disabling the plugin and Outlook email integration is not an option for us unfortunately. This is a key component in our environment. Link to comment Share on other sites More sharing options...
st3fan 6 Posted January 10, 2023 Share Posted January 10, 2023 FYI, the below settings are working for us at the moment. We are still testing on version 9.1.2060.0. Special settings: Attachment handling optimization: enabled Advanced email client processing: disabled Email to scan: Received email: enabled Sent email: disabled Read email: disabled Modified email: disabled How is everyone else doing? Link to comment Share on other sites More sharing options...
FTL 2 Posted January 12, 2023 Share Posted January 12, 2023 (edited) On 1/10/2023 at 9:15 AM, st3fan said: How is everyone else doing? Staying on 9.0.2046 for the clients that have Outlook with 2+ shared mailboxes in daily constant use. For everyone else who doesnt use shared mailboxes, or only uses the odd SM occasionally then they are on the latest version and dont generally complain as they dont see the performance hit as much. Waiting for the next v10 release to see it hopefully fixed for good Edited January 12, 2023 by FTL Link to comment Share on other sites More sharing options...
karsayor 8 Posted January 26, 2023 Share Posted January 26, 2023 (edited) Hello, any news about the definitive fix @Marcos? Edited January 26, 2023 by karsayor Link to comment Share on other sites More sharing options...
FTL 2 Posted January 26, 2023 Share Posted January 26, 2023 20 minutes ago, karsayor said: Hello, any news about the definitive fix @Marcos? Looks like Marcos has commented on another thread here about the release: "We are finalizing the service release of Endpoint v10. When released, you can send a software install task to clients to upgrade them to the latest version or wait 2-4 weeks until it upgrades automatically if you have automatic program updates enabled. " Link to comment Share on other sites More sharing options...
karsayor 8 Posted January 27, 2023 Share Posted January 27, 2023 16 hours ago, FTL said: ooks like Marcos has commented on another thread here about the release: "We are finalizing So 9.1.2063 has been released and seem to be the fix to this issue ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,092 Posted January 27, 2023 Administrators Share Posted January 27, 2023 13 minutes ago, karsayor said: So 9.1.2063 has been released and seem to be the fix to this issue ? Yes, according to changelog: IMPROVED: Improve stability and compatibility of Email client protection for MS Outlook 3rd party plugins V10 with additional fixes will follow soon. Link to comment Share on other sites More sharing options...
karsayor 8 Posted January 27, 2023 Share Posted January 27, 2023 Ok it seems clients already started the auto-update process, let's see how it goes during next week Link to comment Share on other sites More sharing options...
Command IT 7 Posted April 17, 2023 Author Share Posted April 17, 2023 Now, Since Friday we are seeing this same issue with 10.0.2045.0 Outlook doesn't keep up with keystrokes, attachments can take minutes to open, general slowness changing folders etc. Once again, disabling Outlook Integration resolves the slowness. Link to comment Share on other sites More sharing options...
st3fan 6 Posted April 17, 2023 Share Posted April 17, 2023 We are seeing this too, especially Outlook not keeping up with keystrokes. Not everyone is affected by this. Users with 1 shared mailbox seem to be fine. Users who use several shared mailboxes are complaining about slow performance and the keystroke issue. We had to install 9.0.2046.0 there. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,092 Posted April 17, 2023 Administrators Share Posted April 17, 2023 If you are willing I can send you a newer version of the Outlook plug-in for a test and to generate logs that should help developers pinpoint the issue. Link to comment Share on other sites More sharing options...
MarkR 0 Posted April 21, 2023 Share Posted April 21, 2023 @Marcos does that last post mean there are still known issues with the Outlook plugin that comes with endpoint antivirus v10.0.2045.0 ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,092 Posted April 21, 2023 Administrators Share Posted April 21, 2023 4 hours ago, MarkR said: @Marcos does that last post mean there are still known issues with the Outlook plugin that comes with endpoint antivirus v10.0.2045.0 ? Some further email processing optimizations were made after v10.0.2045. Link to comment Share on other sites More sharing options...
MarkR 0 Posted June 28, 2023 Share Posted June 28, 2023 Is there a newer build of 10 coming soon with the email processing optimizations? Link to comment Share on other sites More sharing options...
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